Paying your Duke Energy bill by phone is a quick and easy way to take care of your payment. By calling Duke’s automated payment system or speaking with a customer service agent, you can pay your electric or gas bill in just minutes
In this comprehensive guide, we’ll explain the complete process for paying your Duke Energy Ohio bill over the phone using the available payment options.
Overview of Paying Duke Energy Bills By Phone
Duke Energy makes paying your utility bill by phone fast and convenient, Here’s a quick rundown of how it works
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Call Duke’s toll-free customer service number 1-800-544-6900
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Select the “Pay Bill” option when prompted
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Provide your 10-digit Duke Energy account number
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Enter payment details like card number or bank account info
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Receive a confirmation number for your records
Payments made by phone before 7:00pm ET each day get credited to your account same day. It’s the fastest way to pay after the online options.
Below we’ll outline the step-by-step instructions and tips for an easy phone payment experience.
Step-By-Step Guide To Paying By Phone
Follow these simple steps to pay your Duke Energy Ohio bill by phone:
1. Call 1-800-544-6900
Call this toll-free number to reach Duke Energy’s customer service line. It’s available 24/7 for payments and account assistance.
2. Select the “Pay Bill” Prompt
Listen to the voice prompts and press the number for “Pay Bill” to access the payment system.
3. Enter Your 10-Digit Account Number
Have your Duke Energy account number handy to enter when requested.
4. Select a Payment Method
You can pay by debit/credit card, checking account, or savings account.
5. Provide Your Payment Details
Enter the required information like card number, expiration date, and security code.
6. Confirm the Payment Amount
Verify the amount you want to pay before submitting.
7. Get a Confirmation Number
Write down the confirmation number provided for your records.
And you’re done! The payment will post to your account shortly.
Helpful Tips for Paying By Phone
Keep these tips in mind for the smoothest phone payment experience:
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Have your Duke account number and current balance ready before calling.
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Call early in the day to avoid long hold times in the evening.
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Save payment info like card details to expedite future calls.
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Double check the amount and account number entered to prevent errors.
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Note the confirmation number in case you need to follow up.
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Contact Duke if payment isn’t processed by the next business day.
Payment Methods Accepted Over the Phone
Duke Energy offers several payment method options for phone payments:
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Debit or Credit Card – Visa, Mastercard, American Express, Discover
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Checking Account – Routing and account number needed
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Savings Account – Routing and account number required
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Cash – Not accepted over phone, but can pay cash in person
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Money Order – Can mail in but cannot pay by phone
Having your card or bank details handy makes the phone payment process easy.
Other Ways To Pay Your Duke Energy Bill
In addition to phone payments, Duke offers several other ways to pay your bill:
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Online – Pay through Duke’s website or mobile app
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In Person – Visit an authorized payment location
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By Mail – Send a check or money order to Duke’s payment center
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Automatic Bank Draft – Set up recurring withdrawals from your bank
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Budget Billing – Fixed monthly amount based on usage
The phone payment option provides a nice balance of speed and convenience. But you can choose the method that best fits your needs each month.
Paying your Duke Energy Ohio bill by phone is quick, convenient, and secure. Just call the toll-free number, follow the voice prompts, enter your details, and consider it paid! With the steps provided in this guide, you can pay your electric or gas bill smoothly from the comfort of home.
Need help paying your bill?
If you need financial assistance, or know someone who does, Duke Energy has programs to help.
Paying your Duke Energy bill amid website interruptions| 2 Wants to Know
Does Duke Energy have customer service?
It’s not just Duke Energy customers that feel the pain of dealing with customer service. The average American spends about 43 days of their life on hold. That’s a ridiculous amount of time. But, there’s a better way to get the customer service you deserve without taking away your precious time.
How does Duke Energy Ohio’s payment system work?
Here’s how Duke Energy Ohio’s payment system works, along with everything you need to know about their electric rates. According to the Public Utilities Commission, all Duke Energy customers are free to choose who supplies their electricity.
How do I pay my Duke Energy Bill?
If you have a smart meter, you can choose the date your bill is due. Make managing your budget easier with predictable monthly payments. Prepay for your power in smaller amounts when and how you choose. Sign in or pay your Duke Energy bill as a guest using credit card, debit card or bank account.
What is Duke Energy Ohio?
Duke Energy Ohio, was formerly known as the Cincinnati Gas & Electric Company (Cinergy). With a service area of over 3,000 square miles, the company provides energy services to southwest Ohio residents. Here’s how Duke Energy Ohio’s payment system works, along with everything you need to know about their electric rates.