Handling medical bills can be confusing and stressful As a patient of Dupage Medical Group (DMG), it’s important to understand your payment options to avoid any surprises This article will walk through everything you need to know about paying your DMG medical bills conveniently and affordably.
Overview of DMG Billing and Payment Policies
DMG aims to provide a straightforward billing and payment process for patients. Below are some key things to know:
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Payments are due at time of service – DMG collects copays coinsurance, deductibles etc. during your appointment. If you have existing account balances, they will request payment for that too.
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DMG accepts most major insurance plans – They contract with many insurers and provider networks. Your financial responsibility depends on your specific plan.
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An annual financial policy – Patients sign this to acknowledge DMG’s payment terms which apply for the whole year.
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Verify your insurance at every visit – This allows DMG to check coverage and estimate costs in real time.
Understanding Key Billing Terminology
Before paying your DMG medical bills, it helps to understand a few common terms:
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Copay – A fixed amount paid at each visit, outlined in your insurance policy. Covers only that office visit.
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Coinsurance – Your share of costs after meeting the deductible, often a percentage amount.
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Deductible – Amount you pay out-of-pocket before insurance covers any costs. DMG bills you directly for services until you reach this threshold.
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Explanation of Benefits (EOB) – Statement from your insurer showing services billed, amount covered, and your responsibility.
Knowing these terms ensures no surprises when you receive DMG bills and EOBs from your insurance company.
Payment Options with Dupage Medical Group
DMG offers several convenient ways to pay your medical bills.
Pay Online
The easiest way to pay is through the DMG patient portal, MyChart. You can pay balances online using credit/debit cards, HSA or FSA cards. MyChart also allows setting up recurring payments or scheduling future payments.
Pay by Phone
Call DMG’s billing customer service at (866) 734-7680. Representatives can take payments, discuss balances, and answer any billing questions.
Pay by Mail
Mail checks or money orders to DMG’s corporate address:
Dupage Medical Group 1100 W 31st StreetDowners Grove, IL 60515Include your DMG account number on the check. Allow 7-10 days for mailed payments to process.
In-Person Payments
If paying at a DMG facility, let the front desk know upon arrival. They’ll collect any copays, existing balances etc. right then.
Financial Assistance Options
If unable to pay your balance promptly, DMG can help.
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Payment plans – Setup affordable monthly payments if you can’t pay full balances.
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Financial aid – DMG offers eligibility-based financial assistance and prompt-pay discounts.
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Billing questions – DMG billing reps can explain charges and identify any potential errors.
Reach out to DMG’s billing department at (866) 734-7680 to discuss these options.
Handling Billing Issues or Disputes
Despite best efforts, billing issues can occur. If you find any discrepancies or have disputes, contact DMG billing right away to resolve it. Some steps that can help:
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Review EOBs closely and compare to DMG bills to catch any inconsistencies.
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Look for duplicate charges, services billed but not received, incorrect patient-responsibility amounts etc.
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Discuss unclear charges directly with DMG’s billing team.
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Submit billing disputes officially in writing within 30 days of discovering the issue.
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If DMG cannot resolve a legitimate dispute, submit a written complaint to your insurance company.
Best Practices for Seamless Medical Bill Payments
Follow these tips to streamline DMG medical bill payments:
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Provide accurate insurance information at every visit
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Pay copays and existing balances at the time of your appointments
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Sign up for MyChart access to conveniently pay online
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Review EOBs closely to understand your responsibility
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Set reminders to pay bills within due dates to avoid late-payment fees
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Contact billing reps promptly if you need financial assistance or find any billing errors
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Notify your insurer and DMG immediately about any coverage changes to avoid problems
In Summary
While medical billing can be confusing, Dupage Medical Group aims to simplify the process for patients through upfront collections, online payment options, and transparent billing policies. Understanding key terminology, paying promptly, reviewing EOBs, and seeking assistance when needed makes paying DMG bills stress-free. With the above tips, you can take control of your DMG medical payments.
Billing & Financial Support
Our goal is to provide our patients with timely, accurate billing for services. We can achieve this together and ask that you share information with us as you schedule your appointment in order to build your patient profile and keep it current; we will ask you to provide and verify information including your address, phone number, email address and insurance information. This will ensure that we are communicating with you regularly about your health, test results and account status, through a variety of channels. Typically, your first billing statement will be sent to you within 30 days of the date your service was provided. The statement will identify what was billed to your insurance and the amount that is your patient responsibility; this will also show payments that you have made at the time of service. For your convenience, we accept most major credit cards, personal checks, and cash. Payment can be made on MyChart, at your doctor’s office, sent to us at the address below, or paid with credit card at our customer service line at (866) 734‑7680. You will also be notified of balance updates through the Duly Health and Care app and by email. Our goal is to reach you with this information conveniently, so that you can keep your account up to date.
Payment address Duly Health and Care 15921 Collections Center Drive Chicago, IL 60693
Please review your billing statements and contact Customer Service if you believe that your statement is not correct if you need an explanation of the statement or wish to provide us with updated information. Click here for a guide to understanding your billing statement.
Ensuring Duly has your most up to date insurance information will make navigating your care easier. You will be asked to verify your insurance information annually, or each time you see a new provider within our group. This can be managed through our electronic check-in process as well prior to your visit. Please visit our website for the most current list of insurance plans that we accept. To receive the highest level of benefits, please check with your health plan by calling the number on the back of your insurance card to verify provider participation prior to scheduling an appointment.
Please note that some of the information you are requesting may be available online in our patient portal, the Duly Health and Care app/MyChart. To have a copy of your medical records sent to Duly Health and Care from another provider or facility, please contact that provider directly.
Duly Health and Care is unable to release records for Edward-Elmhurst Healthcare. Please contact Edward-Elmhurst directly for records related to your care received at either of those hospitals, or from EEH (Edward Elmhurst Hospital) providers. For more information, check out our website, Medical Record Requests or for questions, call us at 1−630−873−8748.
Medication Prescriptions and Refills
We strive to address your medication needs during your appointments. We will verify the medications that you are currently taking at each visit. If you need a refill, please allow 3 days for the refill to be completed. In some cases, it may take longer if our office is waiting for an approval or a response from your insurance company. Regular and periodic visits as recommended by your provider will help make this process more seamless and are necessary for ongoing medication refills.
DuPage Medical Group: The DMG Difference
FAQ
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Visit DuPage Medical Group to access your bill. What types of DuPage Medical Group payments does doxo process? doxo processes payments for all DuPage Medical Group services, including Physician, Health System and others. Do you work for Duly Health and Care? Duly Health and Care was added to the directory by a user.
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Make billing inquiries directly by phone at 630-942-7998. I can’t find my paper bill. Can I find my bill online? Visit DuPage Medical Group to access your bill. What types of DuPage Medical Group payments does doxo process? doxo processes payments for all DuPage Medical Group services, including Physician, Health System and others.
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