How to Pay Your Duquesne Light Bill by Phone: A Helpful Guide

If you’re a Duquesne Light customer in Pittsburgh, you likely receive a monthly electric bill that needs to be paid on time. While Duquesne Light offers several payment options, paying by phone is one of the quickest and easiest methods. In this comprehensive guide, I’ll provide the Duquesne Light bill pay phone number and walk through the steps to pay your bill over the phone.

Overview of Duquesne Light Bill Payment

Duquesne Light provides electric service to around 588,000 customers in Pittsburgh and the surrounding areas. As a customer, you receive a bill each month that is due within 21 days You have several options to pay your Duquesne Light bill

• By phone
• Online
• By mail
• In person
• At an authorized payment location

Below I’ll focus specifically on how to pay your Duquesne Light bill by phone. This convenient option only takes a few minutes.

Duquesne Light Bill Pay Phone Number

To pay your Duquesne Light bill by phone, simply call:

1-855-255-7509

This automated payment system is available 24/7. As long as you have your account information ready, paying by phone takes just a few quick steps.

Steps to Pay Your Bill by Phone

Follow these simple steps to pay your Duquesne Light bill over the phone:

Step 1: Have Your Account Number Ready

Locate your Duquesne Light account number. You can find this printed on your monthly bill.

Step 2: Call the Bill Pay Number

Dial 1-855-255-7509. This is the dedicated Duquesne Light bill payment line.

Step 3: Follow the Automated Prompts

Enter your 13-digit account number when prompted. Then follow the voice instructions to make a payment using your debit card, credit card, or bank account.

Step 4: Enter Your Payment Details

Provide your payment details – card number, expiration date, and security code or bank account information. You can pay the total balance or a specific amount.

Step 5: Confirm Payment Details

Listen carefully to confirm all details entered are correct before completing the payment.

Once the automated system confirms your payment, you’re all done! The payment will be immediately applied to your account. I recommend paying a few days before the due date in case any issues arise.

Payment Confirmation and Receipt

After paying your bill by phone, you can request a payment confirmation receipt number. Duquesne Light will also mail you a payment confirmation soon after.

The receipt contains details on the payment amount, method, and date. Save this for your records in case you need to reference it in the future.

Helpful Tips for Paying by Phone

Keep these tips in mind for quick and easy Duquesne Light bill payment by phone:

• Call from a quiet area to hear prompts clearly
• Have account number, payment method, and bill handy
• Pay at least 3 business days before due date
• Opt for autopay to avoid forgetting monthly payments
• Update your payment method if your card expires/is lost

Paying by phone takes just a few minutes and allows you to avoid mailing in checks or making trips to an authorized payment location.

Payment Assistance Programs

If you are having trouble paying your Duquesne Light bill, you may qualify for one of their payment assistance programs:

• Customer Assistance Program – Payment plans based on income
• Dollar Energy Fund – Grants for customers in need
• LIHEAP – Federal assistance paying energy bills

Contact Duquesne Light right away if you are struggling to pay your bill on time.