How to Pay Your East Providence Water Bill Online and In Person

As a resident or business owner in East Providence, you must pay your water bill every month. The Water Utilities Division of the city works hard to give people good drinking water and other services. It is your duty as a customer to pay your water bill on time every month or three months.

In this comprehensive guide, we’ll walk you through the various ways you can pay your East Providence water bill, both online and in-person. Whether you prefer the convenience of paying electronically or need to stop by in-person, we’ve got you covered on all the payment options and locations Read on to learn everything you need to know!

Paying Your Water Bill Online

Going to the city’s website to pay your East Providence water bill is the fastest and easiest way to do it. Here are the steps:

• Go to wwweastprovidencerigov and click on “Pay Water/Sewer Bill Online” in the Quick Links section, This will redirect you to the Providence Water customer portal,

• If it’s your first time using the portal click “New Users Register Here” to create an account. Provide your account information and verify your identity.

• Once registered, log in with your email and password. Your account dashboard will show any outstanding balances.

• Select the account you want to make a payment for. You can pay with a credit card, debit card or e-check.

• Enter your payment amount and submit. You’ll receive a confirmation email with your payment details.

The Providence Water customer portal allows you to view your water usage history and make a one-time payment or set up recurring payments. Your account will reflect the payment in 1-2 business days.

Paying by Phone

If you prefer to speak to a customer service representative, you can pay your East Providence water bill by phone:

• Call 401-521-6300. This is the Providence Water customer service line.

• Specify that you are an East Providence customer and provide your account number and address.

• The representative can take a credit card or e-check payment over the phone.

• You’ll be given a confirmation number at the end of the call. Payment will be reflected in your account within 1-2 days.

The phone payment option is best if you have questions about your bill and want to speak to someone directly. However, be aware that call wait times may be longer during high volume hours.

Paying by Mail

To pay your water bill by mail, follow these steps:

• Write your 9-digit account number on your check or money order.

• Make it payable to “Providence Water.”

• Include your payment stub or write your East Providence address in the memo line.

• Mail your payment to:

Providence Water
PO Box 9274
Chelsea, MA 02150-9274

• Allow 5-7 business days for your mailed payment to be received and applied to your account.

Paying by mail is a fine option if you prefer to send physical checks. Just be mindful of mailing your payment several days before the due date to ensure on-time delivery.

Paying in Person

You have a couple choices if you want to pay your water bill in person locally in East Providence:

City Hall

• The City of East Providence City Hall building accepts in-person payments.

• Visit City Hall at 145 Taunton Ave, East Providence, RI 02914.

• Payments are accepted Monday-Friday from 8:30am-4:30pm.

• You can pay with cash, check or money order.

• Be sure to bring your paper bill or know your account number.

7 Eleven

• Select 7 Eleven convenience stores accept Providence Water bill payments.

• Locations include 779 Warren Ave and 1000 Division St in East Providence.

• Payments must be made in cash and require a $1.50 convenience fee.

• Bring your paper bill or know your account number. Payments post to your account within 48 hours.

Paying in person gives you the ability to pay with cash and receive same-day payment confirmation. Just know the City Hall or 7 Eleven payment options come with more limited hours and locations compared to online and phone payments.

Payment Kiosks

For self-service bill payment, you can visit one of Providence Water’s payment kiosks:

• East Providence City Hall at 145 Taunton Ave

• Providence Water building at 125 Dupont Dr, Providence

• Family Dollar at 620 Wampanoag Trail, East Providence

The kiosks accept credit/debit cards and e-checks. Payments post to your account same day. Kiosks allow you to pay on your schedule without waiting in line.

Late Payments and Past Due Bills

Water bills in East Providence are sent out quarterly and due within 30 days of the billing date. If you miss the deadline, here’s what happens:

• A 10% late fee is assessed on any overdue balance.

• Accounts 30 days past due receive a past due notice.

• Accounts 60 days past due are issued a shut off notice.

• Accounts 90 days past due may have water service discontinued until payment is made.

Avoid late fees and service shut offs by paying your water bill early or on time. If you anticipate having trouble paying on time, contact Providence Water immediately at 401-521-6300 to set up a payment plan. Keeping the lines of communication open is key.

Assistance Programs

If you are struggling financially, East Providence offers programs to assist residents in paying utility bills:

• Statewide Low Income Home Energy Assistance Program (LIHEAP) helps pay water/sewer bills. Call 401-462-7000 to apply.

• Providence Water’s Low Income Discount Program offers 30% off water bills for those who qualify. Call 401-521-6300 to learn more.

Don’t hesitate to inquire about bill assistance if needed. The city and Providence Water want to work with customers facing hardship.

AutoPay and Paperless Billing

For maximum convenience, enroll in AutoPay to have your water bill paid automatically each month via your chosen payment method. Also go paperless by signing up for e-bills through your online account. Less paperwork means less hassle.

Stay On Top of Your Water Bill

By understanding all your East Providence water bill payment options—online, phone, mail, in-person and auto-pay—you can choose the method that best suits your needs. Pay early or on time each month and reach out for assistance if necessary. Maintaining your account in good standing ensures uninterrupted water service. Reach out to Providence Water customer service with any billing questions. Staying informed and proactive makes paying your water bill painless and stress-free!