Paying your water bill to the El Paso Water Utility doesn’t have to be a hassle. With the option to pay by phone, El Paso residents can take care of their water bill quickly and conveniently without ever leaving home This comprehensive guide will walk through how to pay your El Paso water bill by phone and provide tips for an easy, stress-free payment experience.
Overview of Paying Water Bills by Phone
El Paso Water offers an automated phone payment system that allows customers to pay their water bill by phone 24/7. Here are the key details on paying by phone:
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Call – To make a payment, call the El Paso Water payment line at (915) 594-5500.
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Payment Posting – Payments made by phone will post to your account within 1 hour.
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No Fee – There is no fee to use the automated phone system.
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Returned Payments – A $25 returned check fee applies if your electronic payment doesn’t go through.
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Accepted Payment Types – You can pay by debit/credit card or electronic check over the phone.
Paying by phone provides a quick and easy way for El Paso residents to take care of their water bill payment without hassle.
Step-by-Step Guide to Paying by Phone
Follow these simple steps to pay your water bill to El Paso Water by phone:
1. Call the El Paso Water payment line
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Call (915) 594-5500 to reach the automated El Paso Water payment system.
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Select your language preference when prompted.
2. Enter your account information
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When asked, enter your 10-digit El Paso Water account number.
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Enter your service address zip code for verification.
3. Select your payment amount
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Choose whether to pay the total balance or specify a payment amount.
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The system will verify the amount owed on your account.
4. Provide payment details
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For credit/debit card payments, enter your card number, expiration date, and security code.
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For electronic check payments, enter your bank routing number and checking account number.
5. Get a confirmation number
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The system will process your payment and provide a confirmation number.
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Record this number in case you need to refer back to the payment.
And that’s it! Within 1 hour your payment will post to your account.
Helpful Tips for Paying Your Water Bill by Phone
Keep these tips in mind to ensure success when paying your El Paso water bill by phone:
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Have your account and payment information handy before you call.
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Double check your account number to enter it correctly.
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Pay a few days before your due date in case you run into any issues.
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Write down your confirmation number when you complete the payment.
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Call during normal business hours in case you need to speak with a representative.
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Program the El Paso Water payment number into your phone to save time.
What Payment Methods Can Be Used?
The El Paso Water automated phone system accepts the following payment methods:
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Debit/credit cards – Visa, Mastercard, and Discover debit and credit cards are accepted.
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Electronic checks – Pay directly from your checking account by entering your banking details.
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No cash payments – The phone system does not accept cash payments.
As long as you have your debit/credit card or checking account information available, you can pay your water bill over the phone.
Payment Confirmation and Receipt
After paying your water bill by phone, you will receive a confirmation number for that payment. Be sure to write this down for your records.
Your payment receipt will be reflected on your next billing statement. The amount paid by phone will be shown along with your new account balance.
You can also view payment history and print receipts through the El Paso Water customer online account portal.
Avoid Late Fees with Phone Payments
One of the key benefits of paying your water bill by phone is avoiding late fees. The El Paso Water Utility charges a 10% penalty fee if your bill is not paid by the due date.
Since phone payments post within an hour, you can pay your bill on the due date and still avoid late fees as long as you pay before 9pm when you call. This gives busy customers flexibility and peace of mind.
Paying Disconnected Accounts by Phone
If your water service has been disconnected due to nonpayment, you must pay the past due balance in full by phone to have your service restored.
Payments made Monday – Friday 7:30am – 9:00pm will have service restored the same day. Payments outside these hours will have service restored the next business day.
Just make sure to pay the full past due amount to avoid further service disruption.
Troubleshooting Tips for Phone Payments
In most cases, the automated phone payment process is quick and hassle-free. But here are some troubleshooting tips if you run into any issues:
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If the system doesn’t recognize your account number, double check the number and re-enter carefully.
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If your payment won’t process, verify your credit/debit card or bank account information is correct.
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If you feel your payment didn’t process properly, call back and verify it posted to your account.
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If needed, you can speak with an El Paso Water customer service agent during business hours for assistance.
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Check with your bank/card provider if your payment still will not go through after multiple attempts.
Security of Phone Payments
Paying your water bill over the phone is secure as long as you carefully enter your own account and payment information. Here are some security tips:
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Never provide your account or payment info if an unexpected call asks for it.
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Enter your credit/debit card PIN discreetly if paying in public.
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Monitor your account and report suspicious activity ASAP.
As long as you initiate the call to the valid El Paso Water payment number, the automated system is secure.
Convenience of Phone Payments
For busy El Paso residents, paying water bills by phone offers unbeatable convenience:
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Pay on your schedule – system available 24/7.
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Avoid going to a payment center.
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Multi-task while you pay your bill.
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Set a reminder to pay your bill on time each month.
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Pay from anywhere – at home, work, or on the go!
Phone Payment FAQs
Below are answers to some frequently asked questions about paying El Paso water bills by phone:
What is the phone number to pay my water bill?
Call (915) 594-5500 to reach the El Paso Water Utility payment system by phone.
What information do I need to make a payment?
Have ready your 10-digit account number, service address zip code, payment method details, and amount to pay.
Can I pay by cash or check over the phone?
No, only credit/debit cards and electronic checks are accepted.
When will late fees be charged to my account if I pay late?
A 10% late penalty is added if your bill is still unpaid after the due date.
How can I get a copy of my phone payment receipt?
Your receipt will show on the next billing statement. You can also access payment history through your online account.
Paying your water bill to the El Paso Water Utility by phone is quick, easy, and convenient. Just call in your payment whenever it fits your schedule.
