When you get your monthly Entergy utility bill, paying it quickly and easily is a top priority. While Entergy offers several ways to pay like automatic bank draft, online and in person, one convenient option is to pay by phone.
As an Entergy customer for many years, I often choose to pay my bill over the phone when I want to make a quick payment without hassle Entergy makes it simple to call in and take care of your bill
In this guide, I’ll walk through everything you need to know about paying your Entergy bill by phone, including the phone number to call, what information you’ll need and any fees involved.
Overview of Entergy’s Utility Services
For some background, Entergy is a major electric company providing power to over 1 million residential and business customers across Arkansas, Louisiana, Mississippi and Texas. They generate and distribute electricity as well as natural gas in some areas.
I have Entergy as both my electric and natural gas provider at my home in Little Rock, Arkansas. They are the predominant utility in the state. I’ve found their customer service to be reliable and their rates to be competitive.
Some key services Entergy provides include
- Electricity delivery and billing
- Natural gas delivery and billing
- Outage response and restoration
- Energy efficiency programs
- Online account management
- Payment processing
Now let’s look specifically at how you can use their phone payment system to pay your Entergy bill.
How to Pay Your Entergy Bill by Phone
Paying your Entergy bill over the phone only takes a few quick minutes. Here are the step-by-step instructions:
1. Call 1-800-ENTERGY (1-800-368-3749)
- This is Entergy’s main customer service and bill payment line.
2. Choose “Make Payment” from the Automated Menu
- Press or say the menu option to be transferred to the payment system.
3. Have Your Account Number Ready
- The automated system will ask you to enter your 10-digit Entergy account number.
4. Select a Payment Amount
- Choose whether to pay the total balance due or a different amount.
5. Input Payment Method
- Select debit card, credit card or check payment.
6. Provide Payment Details
- For card payments, enter your card number, expiration date and security code. For check payments, enter your bank’s routing and account numbers.
7. Authorize the Payment
- Confirm the payment details and authorize the amount to be charged.
8. Get a Confirmation Number
- Make a note of the confirmation number provided for your records.
And that’s it! The automated phone system securely processes your Entergy bill payment in just a few minutes.
What Information You’ll Need to Make a Payment
To pay your Entergy bill over the phone, make sure you have these few items handy:
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Entergy account number – Usually 10 digits long and found on your printed bill or online account. This links your payment to your account.
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Name on the account – The system may ask you to verify the account holder name as an identity check.
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Payment amount – The total “amount due” is listed on your bill. Or you can choose to pay a different amount.
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Payment method – Debit/credit card or checking account number if not paying on a stored payment method already set up.
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Contact phone number – In case they need to reach you about any payment issues.
Having this information ready speeds up the phone payment process so it takes less than 5 minutes.
Entergy Phone Payment Fees and Charges
When paying your Entergy bill by phone, here are some key points about fees to be aware of:
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Convenience fee – A $2.95 convenience fee applies to all phone payments. This covers the cost of processing.
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Card payments – If paying by debit or credit card, your card provider may charge an additional transaction fee.
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Returned check fee – There is a $10 charge if your check is returned for non-sufficient funds.
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Late payment fee – If paying past the due date, expect a late charge based on your states’ rules and your balance.
So while phone payment is quick and easy, the convenience charge and potential card fee mean it may be one of the more expensive ways to pay compared to other options.
Payment Confirmation and Receipt
Once you complete your phone payment, make sure to note the confirmation number provided. You can also contact Entergy to request an email receipt for your records.
The payment confirmation indicates the amount and date paid. Having this makes it easy to track payments and verify any discrepancies.
Benefits of Paying Your Bill by Phone
While paying online, by mail or in person are all fine options, here are some key benefits of paying your Entergy bill by phone:
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Fast and easy – Use the automated system anytime without having to mail checks.
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Payment tracking – Get instant confirmation your payment was processed.
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Payment flexibility – Choose to pay full or partial balance due.
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Payment options – Use your preferred card or checking account.
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Reminder to pay – Calling in when you receive your bill helps avoid forgetting.
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Assistance available – Speak with an agent if you need any help.
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Saves a trip – No need to go to an office or drop off payment.
For quick, round-the-clock convenience, Entergy’s phone payment system is easy to use when you have your account info handy.
Contact Entergy Customer Service With Any Other Questions
If you have any other questions about your Entergy account or billing statements, their customer care specialists are available to assist you further:
- By Phone: 1-800-ENTERGY (1-800-368-3749)
- Online: Submit customer service request form
- Mobile App: Download the MyEntergy app for Apple or Android
Entergy has various ways you can reach them for additional bill pay help or general account support. Their team is there to ensure an outstanding customer experience.
So don’t hesitate to call in your monthly Entergy payment. With the number, account info and fees I’ve outlined, it’s a quick and convenient way to take care of your electric or gas bill from home.
Entergy Customer Service Reviews
Cl$180.46(in GREEN) was a CREDIT due to over payment of $350. When $350.00 was supposedly charged back to my card, I got a disconnect, immediately, for entire $350. What happened to $180 credit?? No one knows. And the refund was never received by my bank. I was told by Entergy n Speed Pay that the monies were refunded on January 28, 2024. It is now March 24, NO REFUND. Now, Entergy is very short with me referring me to my bank, well my bank doesnt know what Entergy has done with the funds, either. My bank has been investigating since January as you can see the dispute filed. This company has to customer service of mobsters shaking down there poor, elderly, hard working, widowed mothers. If they refunded the funds, they should know where they went. Instead, they tell me, We no longer have those funds. Get with your bank.. They show no concern or compassion for my loss. I was given misinformation from then concerning my payment in the first place. I paid $350 with a debit card. Call to see when services would be turned back on, services had been off all night, I was told there was no payment made. I was told I could not use my debit card because I had a returned check and that is why debit card info did not go through. Sooooo, I went to ATM withdrew $400 and made a payment of $350. Came out of store and instructed my 13 year daughter to check my account, We had $10 left. Both payment had processed!!! Now, they will not return my money. Entergy is pointing the finger at Speed Pay, Speed Pay is pointing the finger at my Bank, My Bank is pointing the finger at Entergy and Speed Pay. Over $350, REALLY??? Sharks!!!
There is absolutely no reason why my lights havent been turned on and 8 days later it still has not been turned on.
Ive been having issues with energy every month since becoming a customer first month I didnt receive a bill nor a disconnect notice yet my power was shut off and at that time pregnant and about to pop! I just figured it was first month mix up so I shrug it off. Next month same issue 9am power shut off but this time I have a new born not to mention 2 dogs, fish, 2 rabbits and a cat(yeah I know Im a zoo lol) now its the middle of July in the south high 90s temps in my house reached triple digits quickly! So i immediately scrounged the little money I had left(by this time Ive been out of work) and try to pay my bill online services via website and app not working pay by phone doesnt Ive you the option amount you want to pay they just give you your total and ask for credit card number I finally get it paid at 3:30 in order to have power restored same day you need to make a payment by 7pm. So I thought ok shouldnt be long well nope no power call the next morning the customer service rep confirmed payment was received and then told me oh just bc you pay before 7pm doesnt mean you get same day reconnection but yet it says the opposite on their website, but I dont agree I tell her my situation and she tells me she will put a note on my work order about there being a newborn. So by 5:30pm no power call them again they confirm again I paid and then he says he is putting in the work order now! I asked him wait there was no work order he tells me no maam but I just put it in for you and sure enough 15 mins later power back on. Im pissed that the first customer service rep lied right to me and even lied about putting a note about MY CHILD!! So I lost all my food unfortunately my fished died but we survived by sitting in the car for a little while at a time with ac on high! Doesnt end there next month same thing except I finally received my bill after my power was cut off: next month after that received my disconnection notice the day before disconnection and received my og bill the day after disconnection. Next month after received my bill and disconnection notice on the disconnection date (my mail lady was kind enough to sign and date both for me to prove that this is happening) Now this month still never received bill or disconnection notice and guess what just so happened to check online account and my power is scheduled for disconnection once again!! Its really sad that they can treat customers like this and then have the nerve to add additional deposits to the account !!! Im what world do people think oh they are struggling to pay their bill already lets add more money to the bill and if they dont pay it they get no power its like they want to make it impossible for you to pay! Sorry for the Novel! But thanks for this platform I couldnt find their email any where and I tried complaining via phone but it feel on deaf ears and their complaint form said my complaint had too many characters
Terrible terrible terrible terrible terrible terrible terrible terrible terrible u need competition when I does come I will be first in line to change services
How Good is Entergy’s Customer Service?
Over all Entergy has been great. I know because of the storm they were really busy but a LIVE WIRE on our deck should have had priority. I was not asking to restore power to our home just for them to disconnect a LIVE WITE that would have killed any one or thing that touched it. It was that way for 2 days before it was tended to.
The woman was very nice and helpful . Knew what she was doing . Professional ,polite , cheerful ,etc.
Rep was very nice and polite and helped me greatly
I signed up for a free trial and got no satifactory answer to my question. I was charged 39.00 and 46.00 i instantly cancelledmysubscription I was refunded 46.00 but not. 39.
Over all your customer service is very polite and effective but I got one woman who down right lied to me told me to call the fire department if I had a problem with the fact that I am on oxygen and did not have full power due to having a Genarac generator I needed full power
The representative was fine, he did his job. I asked when power would be restored and he said I could get a text. People want to talk to people not robots or computers. Power has been restored now. But computers and emails do not work in customer service.
My Entergy Login @ My Account Bill- Essential Info To Use
FAQ
What is the phone number for Entergy BillMatrix?
Where can I pay an Entergy bill?
What is the phone number for Entergy of Mississippi?
How do I pay my Entergy Bill?
· Quick Payment Centers (QPC): Walk to an Entergy-authorized QPC to pay your bill. · Pay by phone using Credit Card or Debit Card through Bill Matrix ($2.75 fee): Call BillMatrix at 1-800-584-1241.
How do I pay my energy bill at Entergy Arkansas?
Payment and billing options | Entergy Arkansas | We power life. We offer flexible options to choose how your energy bill is calculated, as well as when, where and how you pay it. Choose a billing option that best fits your needs. Make a payment on your Entergy account or make a charitable donation.
How do I contact Entergy by phone?
QUICK AND EASY TRANSACTIONS. Go to myEntergy. Download the Entergy App: App Store | Google Play. Automated telephone system at 1-800-368-3749 (1-800-ENTERGY). System features and menu options. GET ANSWERS to frequently asked questions.
Should I pay my Entergy bill again?
Never forget to pay your Entergy bill again. You can avoid writing checks and using postage by having your monthly Entergy bill automatically deducted from your bank account when it’s due. Pay your bill on the due date each month without worrying about late fees. Your payment is automatically deducted from your bank account.