Understanding your energy bills can be confusing. With costs for electricity and gas constantly fluctuating, many customers have questions about the charges on their bill and the best ways to pay it.
As your energy supplier, Eon wants to make billing as straightforward as possible. This guide was made to help you understand the most important parts of your Eon gas and electricity bills and to answer some of the most common questions.
The Main Sections of Your Eon Energy Bill
While the exact format may vary slightly, most Eon bills contain these key sections:
Payment Slip
This shows your account number, bill date, and the amount owed. It also has a barcode that you can use to pay at a nearby paypoint or post office.
Statement Summary
An overview of your account activity since your last bill, including your previous balance, new charges, payments received, and current balance due.
Charges
A detailed breakdown of your electricity and gas usage charges and any standing charges for the billing period Usage is shown in kWh
Messages
Important notices about your account, tariff, or Eon services. Always check this section for updates.
Meter Readings
Your meter readings at the start and end of the billing period. Readings may be actual or estimated.
Frequently Asked Questions About Eon Energy Bills
Below I’ve answered some of the most common questions Eon customers have about understanding and paying their bills
Why is my bill estimated?
If Eon doesn’t have up-to-date meter readings for you, they have to estimate your usage based on past averages. Always provide regular meter readings to avoid estimated bills.
What are standing charges?
These daily charges cover Eon’s costs for operating and maintaining the energy network. They are fixed amounts you pay regardless of your actual usage.
Why do my bills fluctuate so much?
On a fixed tariff, the per kWh rates stay the same but your usage typically increases in cold winter months due to heating needs. This causes higher bills seasonally.
I’m on a fixed tariff, why did my bill increase?
While the unit rates are fixed, your overall bill amount can still go up if you use more electricity or gas during a billing period. Usage varies seasonally.
How can I avoid debt on my account?
Providing regular meter readings helps Eon bill accurately. You can also opt to increase your Direct Debit amount in winter to cover increased seasonal usage.
How long do I have to pay my bill?
Payment is due within 14 days of the bill date. Late fees may be charged if you pay after the due date.
What are my payment options?
Eon offers payment by Direct Debit, online, by phone, at the post office, by debit/credit card, and by cash at a paypoint location.
Can I get a bill copy online?
Yes, you can view and download Eon bills from the past 24 months through your online account dashboard.
Why am I being asked to increase my Direct Debit?
If your account is accruing debt, Eon may ask you to raise your Direct Debit amount to cover your actual usage and pay off the balance over time.
What should I do if I think my bill is wrong?
First, check that actual meter readings were used and not estimates. If it still seems incorrect, contact Eon to investigate. Don’t delay – query billing errors promptly.
Who can I contact for help with my bill?
You can call Eon’s customer service team for billing help on 0345 052 000. They are available Monday to Friday 8am-8pm and Saturday 8am-2pm.
Why do I have to pay in advance?
If your account goes into debt, Eon may request advance payments to cover projected usage and pay off the balance. This helps avoid further arrears.
What is Fuel Direct and can I get it?
Fuel Direct allows bill payments directly from your benefit payments. Contact Eon to see if you qualify for this assistance scheme.
Where can I get energy bill help?
Contact Eon if you are struggling to pay. They offer payment plans and can advise on Hardship Funds you may qualify for. The government also provides Winter Fuel Payments to eligible households.
How do I apply for Warm Home Discount?
Some pensioners and low-income households qualify for the Warm Home Discount – a £150 rebate on energy bills. Check eligibility and apply on the Eon website.
Keeping Your Account in Good Order
- Give regular meter readings, even if you have a smart meter
- Pay on time to avoid penalties
- Check your statements closely and report billing errors promptly
- Maintain a credit balance to offset winter usage increases
- Contact Eon immediately if you are struggling to pay
Need some extra help?
If youre a vulnerable customer and want some extra support, were here to help.
What do you need help with?
Check out the various guides to help you with your bills, payments and meters.