How to Pay Your Water Bill in Flower Mound, Texas

The city of Flower Mound’s Utility Billing department offers a number of easy and convenient ways to pay your water bill. If you live in Flower Mound, you need to know when and how to pay your water bill so that your service doesn’t go out. We’ll go over all the ways you can pay your Flower Mound water bill, how to read your bill, and answer some of the most common questions that people have about it in this detailed guide.

Ways to Pay Your Flower Mound Water Bill

There are several options for paying your water bill in Flower Mound

Pay Online

The easiest way to pay your Flower Mound water bill is online through the Municipal Online Payments portal You can either do a one-time Quick Pay with just your account number, or set up an account to access detailed statements and make recurring payments Online payments can be made by credit card, debit card or eCheck. There is a $3 convenience fee per transaction.

Pay by Phone

Call the Utility Billing department at 972-874-6010 to pay your water bill over the phone. You’ll need to provide your account number and credit/debit card information. There is a $3 convenience fee per phone payment.

Pay by Mail

Mail your payment to:

Town of Flower Mound
Utility Billing
2121 Cross Timbers Rd.
Flower Mound, TX 75028

Be sure to include your payment stub or write your account number on the check. Allow 5-7 days for delivery.

Pay in Person

You can pay your water bill in person at the Utility Billing counter at Town Hall (2121 Cross Timbers Rd). They accept cash, checks, money orders and credit/debit cards. The counter is open Monday-Friday from 8am-4:30pm.

There is also a 24/7 night drop box located inside the glass doors on the west side of Town Hall where you can drop off payments after hours.

Automatic Bank Draft

It is possible to have your water bill taken straight out of your bank account every month through automatic bank draft. Download the Authorization Agreement form and submit it to Utility Billing to enroll. This ensures your payment is made on time each month.

Reading and Understanding Your Water Bill

When you receive your Flower Mound water bill in the mail or online, there are a few key elements to look for:

• Account number – This is a unique number to identify your account. You’ll need this when making payments.

• Service address – The address where water service is being provided. Verify this is correct.

• Billing date – The date the bill was issued.

• Due date – The date payment is due to avoid late fees. This is 21 days after the billing date.

• Previous balance – Any balance owed from previous billing cycles.

• Payments – Record of payments received since last bill.

• Water usage – Your water usage in gallons for the current billing period. This is based on meter readings.

• Sewer usage – If you have sewer service, this shows usage for calculating sewer charges. It may be based on your water usage.

• Current charges – Details of all charges for the current billing period including water, sewer, trash, fees, etc.

• Account balance – Total amount owed for the current billing period.

• Amount due – Total payment due by the due date.

Closely monitoring your usage and charges each month can help detect leaks or billing errors early. If something looks unusual, contact Utility Billing right away.

Frequently Asked Questions

Here are answers to some common questions about paying water bills in Flower Mound:

What are the late payment penalties?

• Bills not paid by the due date are subject to a 10% late fee on the balance owed.

What if I’m going on vacation?

• You can request to have your billing date changed temporarily to avoid late payments while you’re away. Contact Utility Billing.

What if I have a dispute about my bill?

• First, request that your meter be re-read to confirm usage. If the charges are still disputed, you must pay the bill in full and file a written dispute request within 30 days.

When will my water be shut off for non-payment?

• If a bill is still unpaid after the due date, a shut off notice is issued giving 10 additional days to pay before service interruption.

Are there payment assistance programs?

• Flower Mound offers utility bill payment assistance for qualifying low-income residents. Learn more here.

Can I go paperless?

• Yes, Flower Mound offers paperless e-billing. Sign up through your online account portal.

Paying your water bill in Flower Mound is a breeze when you know all the payment options and how to read your monthly statement. Sign up for automatic payments or online account access to stay on top of your bill. Be aware of due dates and charges to avoid late fees. Reach out to Utility Billing if you ever have questions about your bill or need assistance. Consistently paying your water bill on time is key to maintaining this essential service for your home or business.