Having running water in your home is an essential utility. The Forsyth County Department of Water & Sewer provides water and sewer services to over 250,000 residents in Forsyth County, Georgia. As a customer, you are responsible for paying your monthly water bill on time. This article explains your billing and outlines the various payment options available.
The Forsyth County water system consists of nearly 1100 miles of water mains storage tanks, wells, and water reclamation facilities. Meter readers visit homes each month to take water usage readings. Bills are then generated and mailed to customers.
The due date is printed on each monthly statement. Read on to learn how to understand your water bill and the convenient ways to pay it.
Review Monthly Water Bill
Forsyth County water bills are mailed out monthly, about 1-2 weeks after your meter is read. It is important to carefully review the bill details including:
- Service address
- Account number
- Billing period dates
- Previous and current meter readings
- Number of units (1 unit = 1,000 gallons) used
- Water and sewer charges
- Due date
Compare your usage to the same month last year Look for spikes that may indicate leaks The bill calculates sewer charges based on water usage, Contact Forsyth County Utility Billing with any bill questions,
Payment Due Date
The due date is typically 20 days from the billing date printed on your statement. Payments received after the due date will incur a 10% late penalty fee automatically added to the overdue balance.
I recommend paying your water bill as soon as you receive it to ensure on-time payment and avoid late fees. Mark your calendar with the due date each month as a reminder.
Online Bill Pay
The quickest way to pay your Forsyth County water bill is online through the county’s website. To use the online payment portal, visit https://www.forsythco.com/Departments-Offices/Water-Sewer/Pay and have your account number ready.
Select whether you want to make a one-time payment or set up recurring payments. Enter your payment details securely. There are no fees to pay online using your credit/debit card or bank account.
Online payments are applied to your account immediately after the transaction processes. I prefer this method for fast, simple billing.
Pay By Phone
Call (855) 423-9342 to pay your water bill over the phone 24/7 using the automated payment system. Have your account number and payment information ready.
Follow the voice prompts to enter details and complete the payment. Both credit/debit cards and bank accounts can be used. Phone payments go through quickly without waiting on hold.
This is a useful payment method when you want to make a quick one-time payment. The automated system is convenient when you’re on the go.
Pay By Mail
You can pay your water bill by mail by writing your account number on a check or money order made out to:
Forsyth County Water & Sewer
PO Box 100003
Cumming, GA 30028
Mail your payment stub from your water bill along with the check in the return envelope provided. Allow 5-7 business days for mailed payments to reach the payment center and post to your account.
I only use mail payment as a backup if I can’t pay online. Remember to pay early to avoid late fees since processing takes longer.
Pay In Person
Walk-in water bill payments can be made at the Forsyth County Water & Sewer office located at:
110 E Main St #150
Cumming, GA 30040
Office hours are Monday-Friday, 8:30am – 5pm, excluding holidays. In-person payments can be made by cash, check, money order, or credit/debit card. Get a receipt as proof of payment.
I go to the office occasionally to pay in cash or speak with a customer service rep about my account. Be prepared for a potential wait during high volume times.
Conservation Water Rates
Forsyth County uses a 5-tier conservation rate structure for residential water customers to promote efficient water use. Rates per 1,000 gallons increase with higher usage.
- Tier 1: $4.16 per 1,000 gallons for use up to 6,000 gallons
- Tier 2: $5.62 per 1,000 gallons for use from 6,000 – 12,000 gallons
- Tier 3: $7.88 per 1,000 gallons for use from 12,000 – 24,000 gallons
- Tier 4: $11.18 per 1,000 gallons for use from 24,000 – 36,000 gallons
- Tier 5: $16.21 per 1,000 gallons for use above 36,000 gallons
Monitoring your monthly usage and staying within lower tiers can help minimize your water bill amount. Conserving water also benefits the environment.
Financial Assistance
If you are struggling to pay your water bill, Forsyth County offers payment arrangements and assistance programs:
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Payment plans – Arrange installments over several months
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LIHEAP Assistance – Helps with home energy bills
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Project SHARE – Provides emergency bill payment aid
Inquire about qualifications if you need help paying your water bill. Having your essential utilities maintained aids your health and wellbeing.
Paying your Forsyth County water bill is fast and simple through the online portal or automated phone payments. Sign up for paperless billing and automated payments to easily manage your bill each month. Maintaining your account helps ensure reliable water service.
Option 1: Fill Out Automatic Draft Authorization Form (PDF)
Include the printed, completed form and a voided check with your bill payment. Your next new bill will be processed for draft payment ten days after the bill date. You will continue to receive statements by mail.
If you cannot print this form, you can request a copy by calling 336-727-8000 or stopping by the City of Winston-Salem Revenue Office, Bryce A. Stuart Municipal Building, 100 East First Street, Suite 121, Winston-Salem, NC 27101.
Option 2: Use Your Bank’s Online Bill Pay Service
Go to your bank’s website and log into your account to set up recurring electronic payments. Directions and policies vary by bank, so contact your bank if you need any help.
- Find the windowed envelope included with your bill.
- Place a check or money order, along with the bottom portion of your bill, in the envelope. No cash is accepted.
- Drop the envelope in any mailbox.
If you cannot locate the windowed envelope, you may mail the bottom portion of your bill and your payment to the following address:
City of Winston-Salem Revenue Collections PO Box 2756 Winston-Salem, NC 27102-2756
Pay Water and Sewer bills online
FAQ
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