Paying Your Electric Bill Made Easy: A Guide to Fort Loudoun Electric Bill Pay Options

For more than 80 years, homes, farms, and businesses in Tennessee’s Loudon, Blount, and Monroe counties have been able to depend on Fort Loudoun Electric Cooperative (FLEC) for their electricity needs. Fort Loudoun Electric is a not-for-profit electric co-op that is owned by the people it serves. To meet the needs of the community, it tries to offer low prices, great customer service, and a variety of payment options.

When it comes to paying your monthly electric bill Fort Loudoun Electric offers several convenient payment methods. In this comprehensive guide we’ll explore the various ways FLEC members can pay their electric bills, from online payments to payment kiosks and more. Whether you prefer the ease of automated payments or need a pay-as-you-go option to fit your budget, Fort Loudoun Electric has a solution.

Online Bill Pay

Members of Fort Loudoun Electric can easily pay their bills online through the FLEC customer portal at any time. It is a safe and quick way to pay. You’ll need to make an online account before you can use the online bill pay system.

Here’s how to get started with online bill pay:

• Visit FLEC’s website and click on “Pay Bill” at the top right This will direct you to the customer portal login,

• If you don’t already have an online account, click “New User” to set up your username and password You’ll need your FLEC account number handy

• Once your online account is created, you can log in anytime to view your current bill, payment history, electricity usage, and other details.

• To make a payment, simply click “Pay Bill” and enter your payment details. You can pay by credit/debit card or electronic check.

Online payments are processed immediately and will be reflected on your account right away. You’ll receive a confirmation email with your payment details. Online bill pay allows you to easily manage payments on your schedule.

Pay By Phone

In addition to online payments, Fort Loudoun Electric members can pay their electric bill conveniently over the phone using FLEC’s automated payment system.

To utilize the pay by phone option:

• Call 1-877-FLEC-ORG (1-877-353-2674)

• Follow the prompts to enter your 10-digit FLEC account number and the amount you wish to pay

• Enter your payment information (card number, expiration date, CVV security code)

• You will receive a confirmation number when the payment processes

The automated phone payment system is available 24/7 for your convenience. Payments made before 7:00 pm will be credited to your account the same day. The system accepts Visa, MasterCard, and electronic check payments. This is a fast, easy bill payment option when you’re on the go.

Pay by Mail

For members who prefer to pay bills through the mail, you can send your electric bill payment to:

Fort Loudoun Electric Cooperative
PO Box 1030
Vonore, TN 37885

Please allow 5-7 business days for mailed payments to be received and processed by FLEC. Be sure to include your remittance stub and write your 10-digit account number on your check or money order for proper crediting.

Mailing your payment is a simple option if you aren’t able to pay online or by phone. Just be mindful of mailing your payment several days before the due date to avoid late fees.

Pay in Person

For personalized, face-to-face service, Fort Loudoun Electric members can pay their electric bills in person at several locations:

• FLEC’s headquarters in Vonore at 116 Tellico Port Rd – Monday through Friday from 7:30 am to 4:30 pm

• FLEC’s 24/7 payment kiosk in Vonore outside the headquarters building

• The payment kiosk inside the Tellico Plains Save-A-Lot store

• FLEC’s drop boxes located outside the Madisonville, Friendsville, Tellico Plains, and Maryville city offices, accepting check/money order payments

When paying in person, you can speak directly with a customer service representative to get assistance with your account, discuss payment arrangements, and learn about energy efficiency programs. If dropping off a payment after hours, the drop boxes provide a secure, convenient option.

Bank Draft Payments

For automatic, hassle-free bill payment, Fort Loudoun Electric offers a bank draft service. This authorizes FLEC to automatically withdraw your monthly electric payment from your checking or savings account on the due date.

To set up bank draft payments:

• Download the bank draft authorization form from the FLEC website
• Complete the form with your FLEC account number, bank account details, and signature
• Attach a voided check and submit the form to FLEC via mail, in person, or using the 24/7 drop box

Once established, you don’t have to worry about paying your bill – it’s handled automatically each month. You can cancel bank drafts anytime with written notice if you choose. This is a great option if you want your electric bill paid on time without the hassle.

PrePay Billing

For members who prefer greater control and flexibility with payments, Fort Loudoun Electric offers PrePay billing for residential accounts. With PrePay, it works much like putting gas in your car – you pay ahead of time for the electricity you plan to use. Some key benefits include:

• Pay whenever you wish and how much you want
• No large deposits or late fees
• Receive low balance alerts
• Monitor daily usage patterns closely
• Pay for electricity before you use it

PrePay gives you the freedom to purchase smaller amounts frequently or prepay for several weeks in advance. Instead of a monthly bill, your account balance decreases daily based on usage. PrePay puts you in control.

Payment Centers, Kiosks, and Drop Boxes

In addition to FLEC’s headquarters and district offices, members can also pay their electric bill at one of 20+ authorized third-party payment centers located throughout the FLEC service area. Centers like local grocery stores provide the convenience of paying your electric bill while you shop.

You can also utilize FLEC’s payment kiosks available 24/7 outside select City Hall buildings and inside some retail stores, including:

• Save-A-Lot in Tellico Plains
• Fast Lap Market in Maryville
• City Halls in Vonore, Madisonville, Tellico Plains, Friendsville

For after-hours payments, you can use the secure overnight drop boxes at four City Hall locations as well. Fort Loudoun Electric offers multiple payment sites across our service territory for your convenience.

Financial Assistance Programs

Fort Loudoun Electric understands that some members face financial hardships from time to time. FLEC offers programs to help in these situations:

• Payment arrangements – Set up a payment plan for past due balances

• LIHEAP assistance – Low-income members can receive help paying bills through this federal program

• Project Help – Contribute through your electric bill to assist others with needs

• Operation Round Up – Monthly bill rounding that raises funds for charitable causes

If you’re struggling to pay your electric bill, contact FLEC’s member services team at 1-877-353-2674 to discuss programs that can help.

Billing Cycles, Due Dates, and Late Fees

Understanding FLEC’s billing cycles and due dates can help you pay your bill on time and avoid any late fees:

• Bills are issued monthly and due by the due date printed on your statement

• Due dates are typically around the 10th of the month

• A 5% late fee is applied if payment is not received by the due date

• Accounts are subject to disconnection if payment is more than 10 days past due

• Weekends and holidays do not extend the due date – it’s the next business day

Knowing the due date and accounting for mailing time, weekends, and holidays will ensure your payment arrives on time. Contact FLEC immediately if you anticipate difficulty paying a bill by the due date.

Summary of Fort Loudoun Electric Bill Pay Options

Whether you prefer the simplicity of automated payments or need the flexibility of pay-as-you-go options, Fort Loudoun Electric offers a solution:

• Online bill pay through the customer portal

• Phone payments using the automated system

• Mailing in payments with your remittance stub

• Paying in person at FLEC offices and kiosks

• Setting up recurring monthly bank drafts

• Paying at authorized third-party payment centers

• Using PrePay for pay-as-you-go flexibility

As your trusted electric provider for over 80 years, Fort Loudoun Electric Cooperative aims to offer payment choices that fit your needs and makes it easy to pay your bill. Reach out to our member services team if you have any questions about the many bill pay options.