Paying your water bill online is the most convenient way for Fort Smith Utilities customers to handle this routine task. The City of Fort Smith offers a user-friendly online payment system that allows residents to pay their water bill from home in just minutes.
Below I’ll walk through the step-by-step process for paying your Fort Smith water bill online I’ll also provide tips for setting up an account, information on fees, and answers to frequently asked questions about online bill pay
Benefits of Paying Your Water Bill Online
There are many advantages to paying your Fort Smith water bill electronically rather than via mail or in person:
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It’s fast and easy – Pay in minutes anytime without leaving home.
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Available 24/7 – Access and pay your bill at your convenience, day or night.
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Secure – Your personal and payment information is protected by encryption.
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Save money – Avoid late fees by paying on time.
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Auto-pay – Set up recurring payments to be made automatically each month.
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Paperless – Receive and view bills electronically rather than by mail.
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Payment history – Your online account stores past bills and payments for reference.
Step-by-Step Guide for Paying Your Water Bill Online
Ready to pay your water bill online? Here is a simple step-by-step walkthrough:
Step 1: Visit the Payment Website
Go to www.payitgov.com/cityoffortsmith. This is the online payment portal for Fort Smith Utilities.
Step 2: Create an Account (Optional)
First-time users will need to create an account by clicking “Register” and entering their email, password, and account details. This allows you to store payment information for future transactions.
If you already have an account, click “Sign In” instead.
Step 3: Select Water Services
Under Billing Services, click on “Water” to pull up the water bill payment form.
Step 4: Enter Your Account Number
You need to enter your 10-digit Fort Smith Utilities account number without any dashes on the payment form. You can find this on your paper bill.
Step 5: Select Payment Amount
Enter the payment amount you wish to submit. You can pay the total balance due, make a partial payment, or pay a specific dollar amount.
Step 6: Enter Payment Details
Select your preferred payment method – credit/debit card or electronic funds transfer – and enter your card or bank account information.
Step 7: Review and Submit
Double check that all payment details are correct before clicking “Continue” to complete the transaction.
Step 8: Get Confirmation
You will receive payment confirmation on-screen and via email. Your account will reflect the payment within 1-2 business days.
And that’s it – you’ve successfully paid your Fort Smith water bill online in just a few quick steps!
Tips for Managing Your Online Account
Here are some tips for getting the most out of your online account once it’s set up:
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Update your contact information and communication preferences under “My Profile”.
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Enable text/email notifications about new bills.
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View payment history and past bills under “My Activities”.
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Sign up for auto-pay to have payments made automatically each month.
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Go paperless by switching the “Go Green” toggle to on to receive electronic bills.
What to Know About Fees
Fort Smith Utilities does not charge any fees for paying your water bill online using an electronic funds transfer from a bank account.
However, there is a transaction fee for debit/credit card payments of $0.07 for transactions up to $5.00, and 2% of the payment amount for transactions over $5.00. There is a maximum fee of $100 per transaction.
To avoid fees, pay from your bank account using electronic funds transfer.
Frequently Asked Questions
Here are some common questions about paying Fort Smith water bills online:
What time do I have to pay by to avoid late fees?
Payments must be made by 5:00 PM CST on the due date to avoid late penalties.
When will my online payment be posted to my account?
Payments are typically applied within 1-2 business days.
Can I still pay my bill by mail or in person?
Yes, you can still mail payments or pay in person at the Utility Department if preferred.
What credit cards are accepted?
The online system accepts Visa, MasterCard, Discover and American Express credit/debit cards.
Is paying online safe and secure?
Yes, the payment portal uses industry-standard encryption and security measures to protect your information.
Paying your water bill online is the easiest and most convenient way to stay on top of this routine task as a Fort Smith Utilities customer. Follow the step-by-step guide above to pay quickly and securely from home in minutes.