Paying your utility bill should be simple and straightforward. That’s why the Frankfort Plant Board offers their customers several convenient options for paying their bill every month through their online portal, myFPB. In this article, we’ll break down the different methods you can use to pay your Frankfort Plant Board bill so you can choose the one that works best for you and your financial situation.
Overview of Payment Options
The Frankfort Plant Board (FPB) wants to make paying your utility bill as easy and affordable as possible Through myFPB, their online customer portal, you have several payment options available to you including
- FPB eCheck – Free
- Automatic Bank Draft – Free
- Your Bank’s Website – Free
- Online with Paymentus – $3.50 service fee
- Phone with Paymentus – $3.50 service fee
- FPB Depository Box – Free
- FPB Administration Building – Free
- Mail – Postage costs
Most people choose to pay online with an eCheck or an automatic bank draft because they are free. Paying through your own bank’s website is also free. Using the third-party payment service Paymentus to pay online or over the phone is the only way that costs money.
Below we’ll explore each of these Frankfort Plant Board payment options in more detail, so you can decide which method is the optimal choice for you.
Pay Online for Free with FPB eCheck
If you want to pay your Frankfort Plant Board bill quickly and easily, go to their customer portal myFPB and use FPB eCheck. This lets you pay your bill safely and easily from your checking or savings account, and there are no fees.
For FPB eCheck, all you need is a bank account and account number. You can enter your bank information when you log in to myFPB and choose “Pay Now with eCheck.” You don’t have to worry about mailing checks or missing payments because the money will be taken out of your account right away.
Paying online through eCheck is completely free. The Frankfort Plant Board does not charge any additional fees for this service. It’s the most affordable and hassle-free option for paying your utility bill every month.
Set Up Automatic Bank Draft for Worry-Free Payments
Another free and convenient payment method offered by the Frankfort Plant Board is setting up automatic bank draft through myFPB.
With automatic bank draft, you won’t have to manually make payments every month. The Frankfort Plant Board will automatically deduct the amount due for your monthly utility bill directly from your checking or savings account on the scheduled due date.
To set up automatic bank draft, follow these simple steps:
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Print the automatic bank draft authorization form from myFPB.
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Fill out the form with your account information and sign it.
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Attach a voided check.
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Mail the form and voided check to:
Frankfort Plant Board
PO Box 308
Frankfort, KY 40601
Once automatic bank draft is established, you’ll still receive a monthly statement showing the amount due, but the payment will happen automatically without you having to do anything. It’s a simple “set it and forget it” system.
Like FPB eCheck, bank draft is completely free. The Frankfort Plant Board does not charge any additional fees for automatic payments deducted from your account each month.
Pay Through Your Bank’s Website at No Cost
If you prefer using your own bank’s website to make payments, you can pay your Frankfort Plant Board bill online through your bank at no cost.
Most major banks allow customers to set up bill payments for free. Just check with your specific bank to confirm they offer free bill pay services.
To pay your Frankfort Plant Board bill through your bank’s website, you’ll need to provide:
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Your FPB account number
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Frankfort Plant Board mailing address:
Frankfort Plant Board
PO Box 308
Frankfort, KY 40602
The benefit of using your bank’s bill pay is that payments are usually deducted from your account immediately after you schedule them. So you don’t have to worry about the payment getting lost in the mail or arriving late.
Just like FPB’s eCheck and bank draft options, paying through your own bank’s website lets you avoid any fees. It’s a quick and easy zero-cost way to pay your utility bill every month.
Pay Online with Paymentus (For a Fee)
The Frankfort Plant Board has partnered with a third-party company called Paymentus that allows customers to pay their utility bills online using a debit or credit card.
Paymentus charges a service fee of $3.50 for online payments. None of this convenience fee goes to the Frankfort Plant Board. It all goes to Paymentus for providing the payment processing service.
So paying your FPB bill through Paymentus’ online system is not free, but it gives you the flexibility to pay how and when you want with the convenience of using a card. Just keep in mind you’ll incur a $3.50 fee each time you make an online payment through Paymentus.
It’s important to note that payments made through Paymentus can take 1-2 business days to post to your FPB account. So make sure to pay well before your due date to avoid any late fees.
Call Paymentus to Pay Over the Phone
In addition to online payments, Paymentus also allows Frankfort Plant Board customers to pay their utility bills over the phone using a debit or credit card.
Like with the online system, there is a $3.50 service fee charged by Paymentus for any payments made over the phone. The Frankfort Plant Board does not receive any portion of this fee.
To make a payment over the phone, simply call the Paymentus toll-free number:
(833) 425-1101
Just like with online payments through Paymentus, it can take 1-2 business days for phoned-in payments to post to your FPB account. Be sure to call and pay in advance of your due date to dodge late fees.
Also keep in mind that the Paymentus call center is a third-party service. For any billing questions or to discuss payment arrangements, you’ll still need to call the Frankfort Plant Board customer service number directly.
Pay for Free at the FPB Depository Box
For those who prefer to pay their bills in person and avoid online payments, the Frankfort Plant Board has a 24/7 depository box located outside their administration building where you can drop off payments any time of day or night:
FPB Administration Building
151 Flynn Ave
Frankfort, KY 40601
The depository box is locked for security, but allows customers to slip in payments by check or money order at no cost. No cash should be placed in the depository box.
The benefit of the depository box is that you can drop off payments after hours or on weekends to ensure they are received on time. Just make sure your bill stub is included with any mailed payments.
Pay in Person at the FPB Administration Building
In addition to the exterior depository box, Frankfort Plant Board customers can also pay their utility bills in person inside the administration building during business hours:
Monday – Friday
7:45 AM – 4:30 PM
When paying in person at the FPB administration building, you can pay by cash, check, or money order. This allows you to get same day payment confirmation and assistance from customer service staff if needed.
Just like the depository box, paying in person inside the FPB administration building is completely free. No extra fees or charges. It’s simply an option for customers who want that face-to-face interaction when making payments.
Mail Your Payment with the Bill Stub
The final payment option offered by Frankfort Plant Board is good old fashioned snail mail. You can mail your utility bill payment to:
Frankfort Plant Board
PO Box 308
Frankfort, KY 40602
To avoid any processing delays, make sure to include your payment stub from your monthly bill when mailing your check or money order.
The obvious downside to mailing payments is having to cover the cost of postage. But for some customers, mailing their payments provides peace of mind knowing it’s safely on the way.
Just keep in mind that mail can take several business days to reach its destination and be processed. So you’ll want to drop your payment in the mailbox well ahead of the due date to avoid late fees.
Choose the Best Payment Method for You
As you can see, the Frankfort Plant Board offers their customers plenty of options when it comes to paying utility bills. The variety of online, phone, mail, and in-person payment methods means you can choose the one that fits your needs and preferences.
For most customers, the free payment options are the best route. Paying online through eCheck or setting up automatic bank draft lets you avoid fees and ensures payments are made on time every month. But having alternatives like Paymentus or mailing payments gives you flexibility.
Hopefully this breakdown makes it easier to decide the optimal payment method to use for your Frankfort Plant Board utility bill each month. Just log into your myFPB account or contact their customer service for help getting your
Welcome to the Frankfort Plant Board (FPB). FPB’s mission is to enhance our community and benefit customers by safely, reliably and economically providing services while maintaining a responsive, well-managed, environmentally sensitive and fiscally sound organization, grounded in integrity.
The Frankfort Plant Board Electric (FPB) is responsible for providing electric power and service to approximately 21,000 meters in Franklin County and portions of Shelby and Woodford Counties.
The Frankfort Plant Board Water Department must and will always seek to provide Frankfort and areas supplied by us a good and pure water product at the lowest economical cost possible.
FPB is unique to most municipal utility companies: FPB offers cable television along with business and residential services in security, High-speed internet, and telephone all with local customer service and support.
- Email Us
- Office Hours: M-F 7:45am – 4:30pm Closed for lunch 1pm – 2pm
- Phone: (502) 352-4372
- Address: 151 Flynn Avenue, Frankfort, KY 40601
