How to Pay Your Water Bill in Franklin County, NC and GA

Living in Franklin County and need to pay your water bill? Paying your water bill is an important responsibility for any resident Fortunately, Franklin County makes it easy to pay your water bill online, by mail, or in person

In this article. we’ll cover everything you need to know about paying your water bill in Franklin County including

• Online bill pay options
• Paying by mail
• Paying in person
• Understanding your water bill
• Payment assistance programs
• Avoiding late fees
• Conserving water

Online Bill Pay in Franklin County

The easiest way to pay your Franklin County water bill is online Franklin County offers online bill pay for residents in both North Carolina and Georgia.

Franklin County, NC

If you live in Franklin County, NC, you can pay your water bill online at https://www.franklincountync.gov/county_services/public_utilities/online_bill_pay_.php.

Online bill pay allows you to:

• Pay with Visa, Mastercard, or Discover credit/debit card
• View current balances and due dates
• Access billing history and payments
• View historical consumption data

Online payment is quick, safe, and easy because you can do it from anywhere with internet access. Payments are credited the next business day.

Franklin County, GA

Franklin County, GA also offers an online bill pay system for water bills. To pay online if you live in Franklin County, GA, visit https://www.franklincountyga.gov/water-department and click on the link for online bill pay.

You’ll need your account number and the amount due to make an online payment. Like in NC, online payments are fast, secure, and credited to your account quickly.

Paying by Mail

There is another way to pay your Franklin County water bill besides online. You can mail your payment.

To pay by mail:

1. Write your Franklin County Water account number on your check or money order
2. Make the check or money order payable to “Franklin County Water”
3. Write “Water Bill” on the memo line
4. Mail your payment to the address listed on your water bill

Make sure to allow 3-5 business days for your mailed payment to reach the water department and be credited to your account. Payments received after the due date will be considered late, even if they were mailed before the due date.

Paying in Person

For those who prefer to pay their water bill in person, both Franklin County, NC and GA have offices where you can pay your water bill:

Franklin County, NC

In Franklin County, NC, you can pay your water bill in person at:

Franklin County Water & Sewer
113 S Main St
Louisburg, NC 27549

Office hours are Monday-Friday 8:30am-5:00pm. You can pay using cash, check, money order, or credit/debit card.

Franklin County, GA

To pay your water bill in person in Franklin County, GA, visit:

Franklin County Water Department
141 Athens St
Carnesville, GA 30521

Office hours are Monday-Friday 8:00am-4:30pm. Accepted payment types are the same.

Understanding Your Water Bill

When you receive your Franklin County water bill, it contains a lot of important information. Getting familiar with your bill can help you stay on top of your water usage and payments.

Key things to look for on your water bill:

• Account number – Needed for payment
• Service address
• Due date – Late if not paid by this date
• Previous balance – Balance carried over from previous billing cycle
• Current charges – Your actual water usage charges for this billing period
• Payments – Any payments made to your account
• Amount due – Total owed for current billing cycle

Checking your water usage from month to month can help identify leaks or changes in usage. Make sure to update your contact information with the water department if you move or change phone numbers.

Payment Assistance Programs

If you are having trouble paying your Franklin County water bill, assistance programs are available. These programs provide payment assistance for qualified low-income households:

Franklin County, NC

• NCSWAP – Provides water and wastewater payment assistance. Apply through Local Energy Assistance Program.

• Salvation Army – May provide one-time emergency assistance. Call (919) 496-7356.

Franklin County, GA

• LIHEAP – Helps pay home energy bills, including water, for low-income households.

• The Georgia Division of Family and Children Services (DFCS) – DFCS provides services and financial assistance to families in need. Call them to apply.

Don’t hesitate to seek assistance if you are struggling to cover the cost of water and sewer services.

Avoid Late Fees

Like most utility providers, Franklin County charges late fees if you don’t pay your water bill by the due date. In Franklin County, NC, the late fee is $25 if your payment is more than 20 days late. In GA, it’s a 10% penalty fee.

To avoid late fees:

• Pay online and get instant payment receipt
• Mail payments 7-10 days before due date
• Mark due dates on your calendar
• Enroll in autopay or bank draft
• Request a due date change if needed

If your service is disconnected for nonpayment, you’ll also have to pay a reconnection fee before service is restored. Avoid extra fees by staying current on your payments.

Conserving Water

The less water you use, the lower your water bill will be each month. Simple ways to conserve water include:

• Take shorter showers
• Turn off faucet while brushing teeth
• Run full loads of laundry and dishes
• Fix leaky faucets and toilets
• Install water-efficient fixtures
• Adjust sprinklers to avoid overwatering
• Sweep driveway instead of hosing it off
• Don’t let water run while washing dishes

Being mindful of your water usage will save water and money. Your wallet and the environment will thank you!

Pay on Time and Stay Informed