If you live in Frederick County, Maryland and receive water and sewer services from the county paying your bill online is a convenient option. The county offers an online payment portal where you can review your charges see past bills, set up automatic payments and more.
This comprehensive guide will walk you through everything you need to know about setting up an online account and paying your Frederick County water bill digitally We’ll cover how to register, payment methods, fees, and tips for avoiding late charges
Benefits of Paying Your Water Bill Online
Paying your Frederick County utilities online has many advantages over mailing in a check or paying in person:
- Fast and easy – takes just minutes to log in and pay
- Available 24/7 – pay anytime from your computer or mobile device
- Avoid late fees – online payments process immediately
- Go paperless – sign up for e-bills and save paper
- Set up autopay – schedule recurring automatic payments
- Payment tracking – view payment history and confirmations
You’ll also be able to monitor your water usage and charges in real time when logged into your account. Overall, it makes managing your utility bill more convenient.
How to Register for an Online Account
Before you can pay your bill online, you have to sign up for an account on the county website. Follow these steps:
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Go to FrederickCountyMD.gov
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Click on “Pay Water & Sewer Bill Online”
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Select “New Users Click Here to Register”
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Enter your account number, email, phone number and password
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Agree to the terms and click “Register”
Once your account is created, you’ll have instant access to your utility account dashboard and online payment!
Payment Methods Available Online
With your online account, Frederick County offers a few ways to pay your water and sewer bill:
- One-time payments – Pay your total balance or a custom amount on demand
- Recurring payments – Set up automatic monthly payments on your due date
- Paperless billing – Receive bills via email to save paper
- Mobile app – Pay on your phone or tablet on the go
You can pay by debit card, credit card or electronic check. The flexibility makes managing your account convenient each month.
How to Make a One-Time Payment
Making a one-time payment only takes a few minutes. Just follow these steps:
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Log into your online account
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Locate the “Pay Bill” section
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Select whether to pay the minimum, full balance or a custom amount
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Enter your payment info and submit
The funds will immediately withdraw from your selected payment method. It’s processed right away so you avoid any late fees!
Setting Up Recurring Automatic Payments
For hands-free water bill payments, setting up auto-pay through your online account is a great option. Here’s how:
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Log into your account and go to “My Profile”
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Click on “AutoPay Accounts”
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Select “Enroll in AutoPay”
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Choose your payment date and amount
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Enter your payment method details
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Agree to the terms and submit
Your bill will now be paid automatically each month on the due date you selected. You’ll never miss a payment again!
Paperless Billing
You can also go green by opting for paperless billing. To set this up:
- Go to “My Profile”
- Click on “Paperless Options”
- Select “Enroll in Paperless Billing”
- Agree to the terms
Your statements will be sent digitally to your email rather than by mail. It cuts down on paper waste and clutter.
Payment Receipts and Account History
A great benefit of paying online is instant access to payment confirmations and account history. You’ll see confirmation messages right after submitting payments.
You can also view or print receipts and billing statements at any time when logged into your account. These provide proof of payment in case you need to verify a charge.
Convenience and Processing Fees
Frederick County does not charge any fees for paying your water bill online. Payments made by debit card, credit card, and e-check are all free. This makes it more affordable to pay online.
However, there is a small processing fee for in-person payments or ones made over the automated phone system. Paying through your online account lets you avoid extra fees.
Late Payments and Charges
If your water and sewer bill is not paid by the due date, you’ll incur a late fee. For residential customers, the late fee is 1.5% of your outstanding balance.
For example, if your bill is $100 and you pay late, you’ll be charged a $1.50 late fee. This will appear on your next monthly statement.
Pay on time to avoid accumulating late fees each billing cycle. Consider setting payment reminders or enrolling in autopay.
Payment Extensions and Assistance
If you are having trouble paying your bill, contact Customer Service to ask about payment plan options. You may qualify for:
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Due date extensions – Get 15 extra days to pay.
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Payment arrangements – Set up a monthly installment plan.
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Financial assistance – Programs for low income customers.
This can help avoid service disruptions if you are experiencing financial hardship. Reach out for help getting your account up to date.
Avoiding Service Disconnection
To avoid potential disconnection of your water and sewer services for non-payment, be sure to:
- Pay your bill in full and on time each month
- Contact Customer Service immediately if you’ll be late on a payment
- Set up autopay or paperless billing for reliable payments
Disconnections only occur after multiple late notices and attempts to collect a past due balance. Keep your account current to avoid service interruptions.
Customer Service and Support
For any billing questions or account issues, contact Customer Service:
Phone: 301-600-2354
Email: [email protected]
Hours: Monday – Friday from 8am to 4pm
Some reasons to call include:
- Questions about charges or usage
- Reporting service problems
- Arranging payment plans
- Updating account information
Reach out for any account help you need!
Conveniently Manage Your Utility Account Online
Paying your Frederick County water and sewer bill online makes the process fast, easy, and secure. Sign up for paperless billing and autopay to simplify bill management.
Access your account 24/7 to monitor usage, view statements, make one-time payments, set up recurring payments, and more. Go green and avoid late fees by paying online. Sign up today!
Service Off for Non-Payment
Please go to Manage Your Account or contact customer service at (540) 868-1061, extension 4, for your account balance as additional fees will apply.
- It is free, convenient, and easy.
- Payment will be automatically deducted from the account you select on the due date on your bill.
- Fill out an Electronic Payment Form, attach a voided check, and send both to our office
Please reference Frederick Water account and customer number. Please allow ten business days for receipt.
Pay Water and Sewer bills online
FAQ
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