How to Pay Your Water Bill in Fort Worth, Texas

Paying your water bill in Fort Worth is easy with the various convenient payment options offered by the city’s water department. As a Fort Worth resident, it’s important to understand the different ways you can pay your bill so you avoid late fees or service disruptions. In this comprehensive guide, we’ll walk through everything you need to know about paying your Fort Worth water bill.

Online Payments

Online bill payment is the best and easiest way for both home and business owners in Fort Worth to pay their water bills.

For Residential Customers

• Residential customers can now pay their water bill through the MyH2O online portal. This is where you can also monitor your daily and hourly water usage.
• To use the MyH2O portal, you’ll first need to register your account if you haven’t already. Have your account number, billing cycle, and route number ready to register. This information is on your billing statement.
• The “one-time payment” option on the portal is available if you don’t want to register your account.
• Payments are fast and you can avoid mailing checks or visiting an in-person location.

For Commercial Customers

• Businesses, schools, and industries can pay their water bills through the commercial MyH2O portal.
• Commercial customers can register for free and manage multiple accounts under one login.
• You can view hourly water usage and set up automatic payments in the portal.
• If you previously paid online through the old payment site, you’ll need to register for the new MyH2O portal.

Pay by Phone

Paying by phone is another convenient option available 24/7.

• Call 817-392-4477 and select Option 2 to access the automated payment system.
• You can pay with Visa, Mastercard, Discover, American Express, or an electronic check when paying by phone.
• Have your account number, credit card, or checking account information ready before you call.

Mail-In Payments

You can choose from the following options if you’d rather pay your water bill by mail:

• Make checks or money orders payable to Fort Worth Water Department and mail to

  Fort Worth Water Department
  P.O. Box 961003
  Fort Worth, TX 76161-0003

• For rush payments, use an overnight delivery service and mail to:

  City of Fort Worth – Water Customer Service
  200 Texas St.
  Fort Worth, TX 76102

• Do not send cash payments through the mail.

In-Person Payments

You can pay your water bill in-person at a few locations around Fort Worth:

Water Customer Service Office

• Located at City Hall Annex, 908 Monroe St.
• Open Monday-Friday, 7:30am-5:30pm, excluding holidays.
• Accepts Visa, Mastercard, Discover, American Express, checks, money orders, and debit cards with a Visa/Mastercard logo.

Fidelity Express Locations

• Pay at participating grocery stores and convenience stores in Tarrant, Denton, Parker, Johnson, and Dallas counties.
• Only accept cash payments but charge a small processing fee.
• Payment will post to your account the next business day.

24-Hour Drop Box

• Located on south side of City Hall Annex at 908 Monroe St.
• Accepts check or money order payments. Do not pay with cash.

Payment Due Dates

Water bills in Fort Worth are issued monthly. Your due date depends on your assigned billing cycle:

• Cycle 1 bills are due on the 10th of each month
• Cycle 2 bills are due on the 20th
• Cycle 3 bills are due on the last day of the month

If your due date falls on a weekend or holiday, your payment is due the next business day.

Late Fees and Disconnection

To avoid late fees, it’s important to pay your water bill by the due date:

• A 10% late penalty is applied if payment is not received by the due date.
• Accounts past due 30 days or more are subject to disconnection. A $50 fee is charged to resume service after disconnection.

Set up auto-payments or reminders to ensure your bill gets paid on time every month.

Payment Assistance Programs

If you’re having trouble paying your water bill, Fort Worth offers assistance programs:

• Payment arrangements can be set up for past due accounts. Call 817-392-4477 to get started.

• The H2O Assist Program provides a monthly credit on water bills for income-qualified residential customers. You can apply online or print out an application to mail.

• Private utility assistance funds are available on a first-come, first-served basis for customers who have received a disconnection notice.

Monitor Your Water Usage

Using the MyH2O online portal, Fort Worth customers can monitor daily and hourly water usage. This allows you to:

• Identify leaks on your property causing higher water use.
• Adjust water habits to reduce use and lower your bill.
• Compare your water use to neighbors.
• Set alerts for abnormal usage levels.

Closely monitoring your usage can help avoid surprises on your monthly water bill.

Accessing Your Account Online

With an online MyH2O account, you can do more than just pay your bill. Additional features include:

• View payment history
• Set up auto-pay
• Update contact information
• Go paperless with e-bills
• See water usage trends and statistics
• Receive notifications for leaks, high usage, and billing alerts

Registering for an online account gives you full visibility and control over your Fort Worth water account.

Communication Preferences

Fort Worth Water allows customers to choose their preferred method of communication:

• Receive printed paper bills and notices through mail.
• Go paperless with electronic billing and notices by email.
• Set up text alerts and reminders for due dates, past due accounts, high usage, and other notifications.

Update your preferences through your online MyH2O account or by calling customer service. Opting into paperless billing and text alerts ensures you never miss an important update regarding your water account.

Billing Disputes or Errors

If you believe there is an error on your water bill, contact customer service right away to dispute the charges:

• Call 817-392-4477 or email [email protected] to explain the disputed charges.
• Any errors will be researched and corrected if applicable.
• You must still pay the undisputed portion of the bill by the due date to avoid penalties.

Document any evidence you have of billing errors to help get the charges removed or adjusted.

Final Tips for Paying Your Water Bill

Follow these final tips for a smooth process when paying your Fort Worth water utility bill:

• Set up automatic payments to avoid late fees and free up time.
• Sign up for billing alerts and monitor your usage regularly.
• Notify the water department anytime your contact information changes.
• Ask about payment assistance if you are struggling financially.
• Dispute unusual spikes in usage or incorrect charges.
• Utilize the convenient online MyH2O portal for payments and account management.

Paying your water bill doesn’t have to be a chore. Fort Worth offers flexible payment options and resources to make it quick, easy, and painless. Follow the guidance in this article to take control of your water account.