Anyone who lives in Fulton County needs to make sure they pay their water bill on time and in full. If you don’t pay your Fulton County water bill, you might lose service, get fined, or face other bad things. We’ll go over everything you need to know to pay your Fulton County water bill easily and without any problems in this complete guide.
Overview of Fulton County Water Billing
Fulton County provides water services to residents in unincorporated parts of the county as well as some municipalities like Alpharetta, Chattahoochee Hills, College Park, East Point, Fairburn, Hapeville, Milton, Mountain Park, Palmetto, Roswell, and Union City The Fulton County Finance Department handles water billing and collections.
Every month, bills are sent out, and they’re usually due 21 days after the date of the bill. A late payment fee of 10% will be added to your bill if it is not paid on time. Failure to pay after 2 late notices can result in water service disconnection.
Understanding Your Fulton County Water Bill
You can get your Fulton County water bill in the mail or online. It has important information on it that you’ll need to pay it correctly. Key items include:
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Customer and Account Number These unique 8-digit numbers identify your account You’ll need them to pay online or by phone
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Service Address: Verify this matches the service location.
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Billing Date: This is when the bill was generated.
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Due Date: Your payment must be received by this date to avoid late fees. This is typically 21 days after the bill date.
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Previous Balance: Any past due balance from your last bill.
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Payments Received: Record of payments you’ve made since the last bill.
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Billed Usage: How much water you used in gallons during the billing period.
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Water Charges: Your actual water usage charges based on tiered rate structure.
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Other Charges: Things like sewer fees.
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Current Charges: Sum of all charges for this billing period.
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Amount Due: This is the payment amount you must pay by the due date.
Review your Fulton County water bill carefully each month and pay the total amount due on time to avoid penalties.
Ways to Pay Your Fulton County Water Bill
Fulton County offers several convenient payment options to pay your water bill on time every month:
Online
The easiest way to pay is on the Fulton County water billing website. You can make secure online payments using Visa, Mastercard, Discover, debit cards, or e-check. Just have your account number and customer number handy.
Phone
Call 404-612-6830 and use the automated phone payment system. Pay by e-check or debit/credit card 24/7.
Send your check or money order to:
Water and Sewer Billing and Collections
P.O. Box 105300
Atlanta, GA 30348-5300
Allow 5-7 business days for delivery to avoid late fees.
In Person
Visit the Fulton County Government Center at 141 Pryor St. SW in Atlanta and pay with credit/debit cards, cash, check, or money order.
Payment Kiosk
Use the self-service kiosk located at 11575 Maxwell Rd. in Alpharetta to pay with e-check, debit or credit card.
Bank Draft
Sign up for automatic monthly payments from your checking account by submitting an ACH authorization form.
Paying your Fulton County water bill through one of these convenient methods before the due date will help you avoid penalties and service interruptions.
Tips for Paying Your Bill On Time
Here are some tips to ensure your Fulton County water payments are always on time:
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Enroll in paperless billing to receive bill notifications directly via email to prevent lost or delayed mail.
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Set payment reminders in your calendar for a few days before your bill is due.
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Pay online for instant processing of your payment.
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Sign up for autopay so payments are made automatically each month.
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Pay a few days early to account for any payment processing delays.
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Update your contact information so Fulton County can reach you about any billing issues.
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Review bills promptly and contact Fulton County immediately if you see any discrepancies.
Following these tips will help avoid the stress of late payments and keep your water service running smoothly.
Options If You Can’t Pay on Time
If an emergency or financial hardship prevents you from paying your Fulton County water bill by the due date, you have some options:
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Request an extension to pay at a later date without incurring late fees. Extensions up to 10 days may be granted with proper documentation of your situation.
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Enroll in a payment plan to pay your balance over an extended timeframe by contacting Fulton County and submitting an application.
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Apply for utility assistance programs like LIHEAP which provide bill payment assistance for qualifying low income households.
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Contact the United Way to see if you are eligible for emergency water bill payments through their partnership with Fulton County.
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Discuss hardship programs or discounted rates that Fulton County may offer in certain situations.
Don’t ignore past due water bills. Call Fulton County as soon as possible if you anticipate difficulty making payments so they can help you avoid complete service disruption.
Avoid Water Shutoff with Proper Payment
Having your water service disconnected due to non-payment of your Fulton County water bill can create major headaches. Water shutoffs can happen when:
- Your account is past due by 60 days or more
- You fail to comply with an extended payment plan
- You do not pay required deposits
To restore service after a shutoff, you will have to pay the full past due balance on your account, a non-compliance fee, and a reconnection fee that could be as high as $500 depending on circumstances. This can add up to a huge expense.
Avoid the hassle of water service interruption by carefully paying your Fulton County water bill in full and on time every month, or promptly contacting them if you expect to miss a payment due to hardship. Consistently paying your bill is vital to maintaining continuous water service. A little planning goes a long way.
Assistance Programs for Paying Water Bills
If you are having consistent troubles paying your Fulton County water bill each month, make sure you are tapping into available assistance programs:
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Low Income Home Energy Assistance Program (LIHEAP) – Provides federal bill payment assistance for heating and cooling bills, including water, for low income households.
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United Way Funds – Fulton County partners with United Way to distribute emergency water bill payment funds to eligible families in crisis.
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Fulton County Hardship Programs – Offers qualifying customers extended payment plans and potential discounted service rates.
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Nonprofit Utility Assistance – Churches, Salvation Army, and nonprofits may have support.
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Emergency Solutions Grants – Federal money given to Fulton County and local partners to prevent homelessness. Can help with utility bills.
Explore these and other assistance options if you need ongoing help paying your Fulton County water utility bills.
In Summary
Paying your monthly Fulton County water bill in full and on time is crucial for avoiding late fees, collections, and service shutoffs that can cost you more money in the long run. Use the online payment portal for convenient processing. Sign up for paperless billing and autopay to prevent late payments. If you anticipate having trouble making a payment due to financial hardship, immediately contact Fulton County for help establishing an alternate payment arrangement. Consistently paying on time will keep your water flowing!
How do I check for water leaks?
The best way to determine if you have a leak in your plumbing system is by first checking your water meter. If you do not know where your meter is located you can call the Water and Sewer Billing and Collections Customer Service at 404-612-6830 to get your meter location.
Make sure no water is being used inside or outside of your house.
Locate your water meter and check the leak indicator to see if it is moving. Depending on the brand of your meter, the leak indicator could be a small triangular shaped dial that rotates when water is flowing through the meter. If the dial is moving, chances are, you have a leak.
Or, you can also take a meter reading and wait 1 or 2 hours and take another meter reading (make sure no water is used during this time). If the reading has changed, you have a leak.
After you have determined that you have a leak, the next step is to determine if the leak is inside or outside of your house.
Locate your homes main shut off valve and shut off the water at the valve. Typically, you will find the shut-off valve in the basement or garage directly behind an outdoor faucet, or outside below an outdoor faucet.
Again, check the leak indicator for movement or use the meter reading method, making sure not to use any water during this period. If the leak indicator stops moving or there is no change in the meter readings, then you have a leak inside of the house. If the leak indicator continues to move or there is a change in the meter readings, then the leak is outside between the meter and the house.
If you are unable to locate the leak, you may need to call a plumber.
Do I need an irrigation meter?
When used for irrigation, most of the water does not go back into the sewer to get processed, it goes into the soil. Because of this, Fulton County allows customers to have a secondary dedicated irrigation meter installed which is not subject to the sewer charges. This may represent substantial savings on your water bill expenses during the warmer months.
Customers may apply for a separate irrigation meter by contacting Simone Rolland at (404) 612-0883. The approximate cost for the meter and installation is $2,385.
Fulton County water billing service back online after cyberattack
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