The City of Gainesville provides water and sewer services to residents and businesses in the Gainesville, Georgia area. As a customer, you receive monthly bills for your water usage that must be paid on time to avoid disruption of service. This article will explain how to read your Gainesville water bill, understand the charges, and pay it conveniently through the available options.
Overview of Gainesville Water Billing
The Gainesville Water Resources department sends out water bills monthly Meters track how much water you use in gallons, and you’re billed at the current approved rates Your bill includes
- Account number
- Service address
- Previous balance
- Current water usage and charges
- Wastewater charges
- Taxes and fees
- Total amount due
- Due date
Bills are typically mailed during the first week of the month, covering the prior month’s usage Payment is due within 20 days of the bill date to avoid late fees.
Review your bill carefully each month and contact Gainesville Water Resources customer service if you have any questions. It’s important to resolve any issues promptly.
How to Read Your Gainesville Water Bill
Gainesville water bills summarize your usage and amount owed in an easy-to-read format Key sections include
Account Information
This shows your account number, service address, billing date, due date, and customer service contact information.
Previous Balance
Any past due balance from earlier bills is shown here. Make sure this is paid to avoid disconnection.
Current Charges
This details the water usage and wastewater charges for the current billing period. Usage is measured in gallons. Rates are shown per 1000 gallons.
Taxes and Fees
Additional city and county taxes and fees will be itemized here and added to your charges.
Message Center
Check this section for important notices and alerts from Gainesville Water Resources.
Amount Due
The total of all charges including previous balance is summed up here. This is the payment amount due by the due date.
How to Pay Your Gainesville Water Bill
Gainesville offers several ways to pay your water bill conveniently:
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By mail – Send a check or money order to the payment address printed on your bill. Allow 7-10 days for delivery and processing.
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In person – Bring cash, check, or credit/debit card to the Gainesville Water Resources office at 757 Queen City Pkwy.
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Drive-thru – Use the drive-up window at the Water Resources office from 8am-5pm Monday-Friday.
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Drop box – Place your payment in an envelope in the drop box after hours. Do not deposit cash.
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By phone – Call 770-535-6878 and use the automated system or speak to a representative from 8am-5pm Monday-Friday.
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Online – Pay by credit/debit card or eCheck at the payment portal.
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Bank bill pay – Arrange for automatic monthly payments through your bank.
Always retain your receipt or confirmation number when paying as proof of payment. Write your account number on your check or money order to ensure proper crediting.
Avoid Late Payments and Fees
To avoid late fees, pay your Gainesville water bill in full by the due date. This is typically 20 days after the billing date. Late fees are 10% of the past due balance.
If you cannot pay on time, call Gainesville Water Resources immediately to make payment arrangements. Partial payments may help avoid disconnection of service.
You can also enroll in budget billing to pay the same monthly amount year-round based on your average usage. This makes bills more predictable.
Sign up for paperless e-bills and automated reminders to stay on top of due dates. Manage your account anytime online at the customer portal.
Get Billing Assistance
If you have trouble paying your Gainesville water bill, customer service may be able to help:
- Explain charges or usage
- Make payment arrangements
- Set up payment plans
- Apply penalties or restore service
- Check for leaks
- Evaluate billing disputes
Reaching out early at the first sign of a problem can prevent bigger issues down the road. Keeping your account current ensures uninterrupted service while building positive credit history.
Reliable water services are vital for quality of life in Gainesville. Paying bills fully and on time allows the city utilities to continue providing this essential resource to the community. Together we can build a brighter future.
Pay Water and Sewer bills online
How do I pay my Gainesville water bill?
Because your water is with GRU like your gas and electric bills, you can pay your Gainesville water bill the same way you pay your electric bill. In addition, you will go to the same online page to set up your new account for water service. Other than providing clean, safe drinking water, GRU also runs top-of-the-line water reclamation facilities.
How do I contact Gainesville Department of water resources?
Have Questions? If you have questions about your water or sewer bill, Gainesville Department of Water Resources customer service representatives can be reached at 770-535-6878 from 8 a.m.- 5 p.m. Monday-Friday. Payments are due within 20 days of the bill date.
What is a Gainesville Water Department?
Find Gainesville, Georgia water departments, districts, authorities, boards, and services. The Gainesville Water Department or Water Utility is a government agency or private company that operates a public water system, which provides potable tap water directly to residential, commercial, industrial, and institutional customers in Gainesville, GA.
Does Gainesville have a water bill estimator?
The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers. For assistance, please contact Customer Service.