How to Contact GE Capital for Bill Pay and Other Services

GE Capital was once a massive financial services company that offered a wide range of banking lending and leasing services to consumers and businesses. However, after the 2008 financial crisis, GE Capital went through major restructuring and resized its operations. Most GE Capital consumer finance units were spun off into a new company called Synchrony Financial in 2015.

So if you need to contact GE Capital today for bill pay account support or other services, it can be confusing to figure out who to actually call. This article will explain who now handles different GE Capital services and how to get in touch with them.

Contacting Synchrony Financial for GE Capital Card and Loan Accounts

You need to call Synchrony Financial right now if you need to make a payment, check your balance, or get help with a GE Capital personal loan or credit card. Here are the key details:

• GE Money Bank credit cards – These include all GE Capital retail cards like Walmart, Lowe’s, Amazon, etc. Call Synchrony at 1-866-419-0881 for account support.

• CareCredit cards – For health, veterinary, and wellness specialty credit cards. Call 1-866-893-7864 for customer service.

• GE installment loans – Personal loans and other lending products. Call Synchrony Financial at 1-877-905-2097 for help.

• GE Consumer finance accounts – This covers all other past GE Capital bank accounts. Call 1-866-621-6210 for assistance.

You can also manage these accounts online once registered at MySynchrony or through the Synchrony mobile app. This is the best way to make payments, check balances, see statements, and more.

Contacting Synchrony for GE Mortgage and Lien Releases

If you need a lien release, mortgage discharge, or title release for a GE Capital account, you’ll also need to get in touch with Synchrony Financial:

• Email Synchrony at [email protected] for mortgage lien release help.

• Call 1-866-419-4096 for GE mortgage account support.

• Fax lien release requests to 1-888-224-0797.

Be sure to include all account details like loan numbers, VINs, and property addresses when contacting Synchrony for these requests. Processing can take 4-6 weeks.

Contacting Element Financial for GE Fleet Services

GE’s fleet management and commercial leasing services were sold to Element Financial Corporation. So for any existing GE Fleet or Gelco accounts, contact Element instead:

• Call 1-800-328-0244 for customer service and account help.

• Email [email protected] for support.

• Visit Element’s contact page for more info.

Provide your full account and lease details when reaching out for assistance.

Verifying GE Capital Employment

Need proof of past employment with GE Capital? Visit GE’s HR website to request an official employment verification letter online. Just create an account with your GE employee ID, and you can generate a letter showing your tenure, job titles, and other verification details.

Contacting GE Corporate Directly

For other inquiries about GE Capital that don’t fall under Synchrony or Element, you can try contacting GE corporate directly:

• Call 1-800-643-2353 for customer service support.

• Submit questions using GE’s online contact form.

• Mail written correspondence to GE Corporate Headquarters:

GE Corporate Headquarters
3135 Easton Turnpike, Fairfield, CT 06828

But keep in mind – GE Capital was dramatically downsized, so they may not handle many past services anymore. Synchrony Financial took over the bulk of GE Capital’s former consumer lending and retail financing operations.

Locating Old GE Capital Account Numbers

Don’t have your account number handy? You can try looking it up a few ways before contacting GE or Synchrony for help:

• Check old statements, letters, and paperwork for the account number.

• Call your bank – they may have records of past automatic payments to GE Capital.

• Try logging in online – Synchrony or GE may be able to locate your account with SSN and identifying details.

• Request account records using government form 4506-C if you previously authorized info sharing with the IRS.

If you still can’t locate the account number, Synchrony and GE can search by SSN and personal details to identify the correct account.

Options for Making GE Capital Bill Payments

To pay a bill for an active GE Capital credit card or loan that’s now serviced by Synchrony Financial, you have several convenient options:

• Pay online – Login to your Synchrony account and schedule an electronic payment from your bank account.

• Pay by phone – Call Synchrony billing services at 1-866-419-0881 to pay over the phone.

• Pay by mail – Send a check or money order payable to Synchrony Financial with your remittance slip.

• Pay in person – Visit a local branch and make a payment in cash or check. Use Synchrony’s branch locator to find one near you.

• Set up autopay – Schedule automatic monthly payments from a bank account to avoid late fees. Manage via your Synchrony account.

Always be sure to have your Synchrony account number, payment amount, and due date handy when making payments. Double check that the funds are available in your account to avoid insufficient fund fees.

Getting Help from GE Capital Customer Service

Here are some tips for getting the answers and assistance you need when contacting GE Capital or Synchrony Financial for customer service support:

• Have your account number, loan details, or other key info ready before calling. This allows them to quickly access your account.

• Be prepared to verify your identity by providing personal details like SSN, date of birth, address, etc.

• Write down the name of the representative assisting you for future reference.

• Don’t hesitate to ask to speak to a supervisor if needed to resolve a complex issue.

• Request written confirmation of any changes to your account by email or mail.

• If you don’t get adequate help by phone, follow up with a formal complaint letter.

• Check for state regulatory agencies that handle consumer finance complaints if issues persist.

• For credit reporting disputes, submit written complaints to Equifax, TransUnion, and Experian.

Staying organized, taking good notes, and following up persistently is key to getting account issues resolved efficiently. Don’t hesitate to keep escalating your issue until you receive satisfactory assistance.

Closure of Many GE Capital Business Lines

While Synchrony Financial took over a large portion of GE Capital’s former operations, many other GE Capital business lines have closed down or no longer accept new customers.

These include franchising financing, commercial lending, equipment leasing, corporate financing, and other services focused on business customers. GE Capital resized dramatically to refocus on financing only GE’s industrial divisions and products.

So if you need financing or leasing for franchise businesses, commercial real estate, equipment, and other enterprise needs, GE Capital is no longer an option. You’ll have to explore alternative lenders and financing companies instead.

The good news is that while GE Capital ended a lot of product lines, they ensured a smooth transition for most existing customers. Key services like credit cards, consumer lending, and fleet financing continue under new ownership. So customers can still get account support and make payments.

With the details provided in this article, you can identify who now handles old GE Capital accounts and how to contact them for bill pay, financial services, and customer care assistance. Just be sure to have your account info handy when you call or write in. With the right details, Synchrony and other GE Capital successors can quickly access your accounts and provide support.