Paying your utilities bill can be a tedious task, but it doesn’t have to be The city of Glendale offers multiple convenient ways for customers to pay their Glendale Water and Power (GWP) bill In this article, we’ll walk through the various payment options GWP offers, tips for hassle-free bill pay, and programs that can assist ratepayers in need.
Overview of Glendale Water and Power
GWP is the municipal utility that provides water and electricity to the city of Glendale, California They service over 86,000 electric and 34,000 water accounts across the city
As a not-for-profit, community-owned utility, GWP aims to provide reliable services at reasonable rates The utility offers various programs like budget billing, low-income discounts, and payment arrangements to assist customers
Ways to Pay Your GWP Bill
GWP offers flexible payment options to fit your needs and preferences. Here are some of the most convenient ways to pay your utility bill:
Pay Online
Online bill payment through MyGWP, GWP’s self-service customer portal, is the best way for most customers to pay their bill. You can make secure one-time or recurring payments by credit/debit card or eCheck.
Online payments post instantly to your account, so you don’t have to worry about late fees. The portal also allows you to view past statements, set up outage alerts, and more.
Pay by Phone
To use the automated system to make a payment over the phone, call 1-855-550-4497 at any time. You can pay by credit/debit card or eCheck. Phone payments also post instantly to your account.
Pay by Mail
If you prefer, you can mail a check or money order payment to:
Glendale Water & Power
P.O. Box 547
Glendale, CA 91209
Please allow 5-7 business days for mailed payments to process. Include your remittance stub to expedite processing.
Pay in Person
Visit the Glendale Water & Power office at 141 N. Glendale Ave to make a payment in person by cash, check, money order or credit/debit card.
Pay at Retail Locations
GWP has partnered with several retail chains like 7-Eleven, CVS Pharmacy, and Walmart to allow customers to pay their utility bill in cash at participating locations. You will need your account number to make retail payments.
Auto Pay
For ultimate convenience, enroll in auto pay to have your bill paid automatically each month on the due date via credit/debit card or bank account. Log in to MyGWP to get started with auto pay.
Budget Billing
To make your utility costs more predictable, consider GWP’s Budget Billing plan. This program averages your payments over a 12 month period so you pay a consistent amount each month.
Tips for Hassle-Free Bill Pay
Follow these tips for quick, easy GWP bill payment:
- Set up auto pay or recurring payments through MyGWP to ensure your bill gets paid on time each month
- Sign up for paperless billing and receive your statement electronically
- Provide accurate account and contact information so GWP can reach you if needed
- Update your payment method promptly if your card expires or is lost/stolen
- Monitor your balance online and pay early to avoid late fees
Assistance Programs for GWP Customers
If you are having difficulty paying your GWP bill, the utility offers programs that may be able to help, including:
LIHEAP – Low Income Home Energy Assistance Program provides eligible customers with credits on their utility bills or emergency payments.
Glendale Care – This program provides a 15% discount on electric bills for income-qualified seniors and disabled individuals.
Guardian – Low-income households can receive discounts up to $15 on their utility bill through Guardian.
Helping Hand – One-time assistance is available for customers who are unable to pay their bill due to an emergency.
Payment Arrangements – GWP will work with you to establish an extended payment plan for past due balances.
Contact GWP customer service to learn more and apply for these assistance programs.
Avoid Service Disconnection
If you fall behind on payments, your GWP service may be subject to disconnection. To avoid service interruptions:
- Contact GWP immediately if you receive a past due notice so you can make payment arrangements if needed
- Apply for financial assistance programs you may qualify for
- Make a partial payment to show that you are making an effort to pay
- Set up payment reminders and budget your utility costs
Disconnections can only occur Monday through Thursday between 8am to 2pm. GWP does not disconnect residential customers on Fridays or certain federal holidays.
Let GWP Know About Special Circumstances
Inform GWP if you or someone in your home requires electric or water service for medical needs. GWP will note this on your account so special consideration can be made before disconnecting service for non-payment.
Also let GWP know if you will be away from home for an extended period so they can suspend billing temporarily while you are away.
In Summary
With convenient payment options like MyGWP online billing, budget billing, and financial assistance programs, paying your GWP utility bill can be simple and stress-free. Monitor your account activity regularly and contact customer service if any issues arise. They are available to help ensure your payments are processed correctly and services remain connected.
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- CA is in a drought. Limit outside watering to only two days a week Tues. and Sat.
- The preferred web browsers for MYGWP portal are Edge, Chrome, Firefox, and Safari.
- Turn off lights when not in use, & install LEDs to save more! They use less energy & last 10 times as long.
- Dont fiddle with thermostats. Set your thermostat at 68° or lower for heating and 78° or higher for cooling.
- Consider buying low flush toilets: They use 1.28 gallons per flush or less instead of the usual 3 to 5 gallons.
- Check your irrigation system. Repair leaks, damaged sprinkler heads, and adjust sprinklers to avoid overspray.
- Routinely replace AC filters. Clogged, dirty filters block normal airflow and reduce a systems efficiency.
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FAQ
How do I cancel Glendale Water and Power?
Who owns Glendale Water and Power?
How do I pay my Ladwp bill without logging in?
How do I contact the city of Glendale Water?
Who is Glendale Water & Power?
Call Us: +1 (855) 550-4497 Glendale Water & Power is a municipal utility that serves Glendale, CA. We provide our customers with reliable and sustainable water, and power services that are cost effective and innovative. Sign up for our bi-monthly e-newsletter at www.glendaleca.gov/fromthesource for updates on GWP news, programs, and events.
What is Glendale’s new bill payment system?
The new bill payment system enables Glendale customers to pay your way with the convenience and flexibility of a modern solution that embraces online and mobile preferences. It’s free to use! How do I access this Service?
Where can I pay my utility bill at Glendale Civic Center?
Have your utility bill or account number handy to use the kiosk. DROPBOX – For check or money order payments, use the drop box located on the east side of the Civic Center Annex. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr.
Where can I send a payment to the city of Glendale?
Or send your payment to City of Glendale, PO BOX 29099, Glendale, CA 91209. Drop Box – Drop off your payment at the main entrance and at the end of the driveway at 141 N. Glendale Ave. Glendale, CA 91206. Pay In Person – Visit us at 141 N. Glendale Ave. Level 2 Glendale, CA 91206.