Paying your water bill on time is an important responsibility as a resident of Grand Prairie Texas. The city offers multiple convenient options to pay your water bill whether online, by phone, in person or by mail. This article will provide a comprehensive overview of the various methods available to pay your Grand Prairie water bill and answer frequently asked questions.
Online and Phone Payment Options
Paying online is the quickest and most convenient way to pay your Grand Prairie water bill To pay online, you must first register for an account on the Grand Prairie Water Customer Portal Once registered, you can view current and past statements, manage auto-pay and go paperless. One-time payments can also be made without an account by simply entering your account number.
The city also offers an automated pay by phone system at 972-237-4545. With this system, you can pay by debit/credit card or by electronic check.
In-Person Payments
If you prefer to pay your bill in person, there are two options:
-
Drive-Thru Window: Available Monday-Friday from 8am-5pm at the Water Utility building located at 300 W. Main Street. There are drive-thru lanes on Main St. and NW 3rd St.
-
City Hall Office: Also open Monday-Friday 8am-5pm inside City Hall at 300 W. Main St. Closed on city holidays.
Cash, check, money order and credit/debit cards are accepted for in-person payments.
Pay by Mail
To pay your Grand Prairie water bill by mail, simply send your payment along with the payment coupon to:
City of Grand Prairie Water Utilities
PO Box 534045
Grand Prairie, TX 75053
Allow 5 to 7 business days for your mailed payment to be received and processed so you don’t have to pay late fees.
Auto Bill Pay
For worry-free payments, consider setting up automatic bill pay through the customer portal. With auto pay, the amount due is automatically deducted from your selected payment method each month.
To begin, log into your account and select “AutoPay” from the main menu. Choose your desired payment method, authorize the auto draft, and you’re all set! You can edit or cancel auto pay at any time.
Pay Online Through Your Bank
Many banks and credit unions offer online bill pay services which let you pay your Grand Prairie water bill through their website. Payments may take 5-7 days to process. Check with your financial institution for availability and any potential fees.
Payment Locations for Grand Prairie Regional Water Customers
If you are a customer of Grand Prairie Regional Water (serving areas outside Grand Prairie city limits), you have a couple additional payment options:
- Mail: Send to Grand Prairie Regional Water, PO Box 850, Stuttgart, AR 72160
- In Person: Drop off payment at 2777 Highway 165 S, Stuttgart, AR
They also offer online payments through a third party system called NexBillPay. You can pay by credit/debit card or e-check for a small service fee. Click here to pay Grand Prairie Regional Water bills online.
Helpful Tips to Avoid Late Fees
- Pay a few days early to allow time for processing
- Set up text/email reminders through the customer portal
- Enroll in auto pay to never miss a payment
- If mailing payment, allow 5-7 business days
- Pay online for instant processing
- Avoid Mondays and after holidays when offices are busy
Frequently Asked Questions About Paying Water Bills in Grand Prairie
How do I check my water usage?
Sign up for H2Know Digital Water Meter through the customer portal to view your daily usage online.
What if I lost my account number?
Your account number is on your monthly paper bill or can be found by logging into the online portal and viewing your billing history.
Where can I find a copy of my water bill?
Login to the customer portal and select “Bill History” to view and print current and past water bills.
What is the customer service number?
Contact Water Billing Customer Service at 972-237-8200 for any questions or issues with your water account.
Are payment extensions available?
Unfortunately the city does not offer payment extensions. All bills must be paid by the due date to avoid penalties.
Can I pay with cash or check online?
Online payments are limited to debit/credit cards and electronic checks. Cash and physical checks must be paid in person or by mail.
What are the late fees?
Bills not paid by the due date are subject to a 10% late penalty. Failure to pay after notice will result in water service disconnection.
How do I dispute a water bill?
Contact Customer Service to initiate a water meter/billing audit if you believe your bill is inaccurate. Leak adjustment requests can be submitted online.
Can I pay my sewer and trash bill together?
No, water bills in Grand Prairie must be paid separately from other city utilities like sewer and garbage collection.
Paying your water bill in Grand Prairie is quick and easy through the variety of online, phone, mail and in-person options available. Be sure to pay by the due date listed to avoid any late fees. Contact Customer Service if you have any questions or need assistance with your water account. Consistently paying your Grand Prairie water bill on time is an important obligation as a resident.
Garbage, Recycling and Brush Collection Information
The City of Grand Prairie provides garbage collection to each residence twice a week. Recycling collection is on one of your regular trash days. Separate trucks pick up trash and recycling.
Brush Pick-Up on Trash Collection Day:
- Dallas County Residents may place brush and limbs on the curb on a regular trash pickup day that is bundled, weighs no more than 50 pounds and is no longer than 6 feet.
- Tarrant County Residents, the city offers two ways for your cut brush to be collected at your residential property:
- You can cut and bind brush into bundles and place at the curb on your regular garbage pickup day for Republic Garbage Services to collect. The bundles must weigh no more than 50 pounds and be no longer than 6 feet.
- You can stack your brush at the curb during your brush zone pickup week for the citys brush crew to collect.
Monthly Brush Pick-Up Program: The City of Grand Prairie operates a Brush Pickup Program. This once-per-month service provides curbside pickup of tree limbs, brush, and firewood that are not bundled or bagged, no larger than 10 inches in diameter, no longer than 5 feet in length, and the pile no larger than a VW Beetle. Visit the Brush Program Information page for your schedule and pickup guidelines.
Apply for New Water Service
You can apply online, over the phone or in person for residential water service. Garbage and recycling pickup services are included.
| Pay by Phone | 972-237-4545 |
| Pay by Drive-Thru Available Monday – Friday: 8 AM to 5 PM | City of Grand Prairie Water Utilities Department 300 W. Main Street Grand Prairie, TX 75050 |
| Pay by Mail | City of Grand Prairie Water Utilities PO Box 534045 Grand Prairie, TX 75053 |
| Pay Online | Pay Water Bill Online |