Grays Harbor PUD provides electricity services to residents across Grays Harbor County in Washington. They offer several convenient options for customers to pay their electric bills online or in person. This comprehensive guide will walk through everything you need to know about setting up and managing payments for your Grays Harbor PUD account.
Overview of Grays Harbor PUD Bill Payment Options
Grays Harbor PUD aims to make paying your utility bill quick and easy. Here are the payment options available:
-
Online – Pay via SmartHub or the Pay Now online portal. Allows autopay and paperless billing.
-
Mobile App – Download the SmartHub app to pay on your smartphone or tablet
-
By Phone – Call in payments via credit/debit card or checking account,
-
In Person – Pay with cash, check or money order at the PUD office or authorized pay stations.
-
Mail – Send your payment to the PUD PO box address via check or money order.
-
Drop Box – Deposit your payment envelope in a secure drop box.
-
Automatic Payments – Set up recurring payments from your bank account or credit card.
How to Pay Your Bill on the Grays Harbor PUD Website
Paying online via the PUD website is a quick, easy way to securely manage your account and payments. Here are step-by-step instructions:
-
Go to www.ghpud.org and click on “Pay My Bill”.
-
Choose either “SmartHub Account Login” if you already have an account, or “One-Time Payment” to make a guest payment without account creation.
-
For SmartHub, log in with your email and password. For guest payment, enter your account number and name.
-
Select whether you want to pay your full balance or a partial payment amount.
-
Enter your credit/debit card or bank account information and confirm payment details.
-
Carefully review then submit your payment by clicking “Pay Bill”.
-
You’ll receive a confirmation email and your account balance will update accordingly.
Following those steps makes paying your PUD bill online fast and hassle-free. Sign up for a SmartHub account to access even more helpful features.
How to Pay Via the SmartHub Mobile App
In addition to the website, Grays Harbor PUD offers the SmartHub mobile app for payments on the go. Follow these instructions:
-
Download and install the free SmartHub app from the App Store or Google Play.
-
Launch the app and select Grays Harbor PUD.
-
Log in using your existing SmartHub credentials or tap “New User” to set up an account.
-
Select your account, enter payment amount and method, review details, and tap “Pay” to submit.
-
Your payment will process and you’ll receive instant confirmation in the app.
The SmartHub app makes managing your utility account incredibly convenient whether you’re at home or on the move!
Paying Your Bill by Phone
To make payments over the phone, Grays Harbor PUD offers an automated payment system as well as live customer service representatives to assist you.
To use the automated system:
-
Call 1-844-255-3683.
-
Select your language preference then press 1 for the automated pay-by-phone system.
-
Enter your 10-digit Grays Harbor PUD account number.
-
Follow the prompts to enter your payment details and submit your payment.
To speak with a customer service rep:
-
Call 1-800-562-7726.
-
Select the billing and payments option once the menu loads.
-
A representative will assist you in making your payment over the phone.
Paying by phone is quick whether you use the automated system or speak with a billing specialist.
Setting Up Automatic Payments
For ultimate convenience, Grays Harbor PUD lets you enroll in automatic monthly payments. This automatically pays your bill from your checking account or credit card each month.
To enroll:
-
Log into SmartHub and go to the Payments page.
-
Click on “Setup AutoPay” and fill in your payment method details.
-
Specify the fixed amount to withdraw each month.
-
Review and submit the AutoPay agreement terms.
Once submitted, automatic payments will begin processing each month on your bill’s due date. Check SmartHub to confirm payments are being made on time.
Additional Bill Payment Tips and Info
Keep these extra tips in mind to manage payments for your Grays Harbor PUD account seamlessly:
-
Receive emailed bill reminders and notifications by enrolling in eBill paperless billing.
-
Avoid late fees by paying at least your minimum amount due before the due date each month.
-
Update your payment methods right within SmartHub as your card expires or account changes.
-
Schedule future-dated payments up to a year in advance if you’ll be traveling or out of town.
-
View 12 months of payment history right in your SmartHub account.
-
Make one-time payments as a guest without needing a SmartHub account.
-
Monitor your up-to-date account balance and electricity usage via SmartHub.
-
Pay at authorized pay stations around Grays Harbor County to avoid mailing payments.
Paying your Grays Harbor PUD utility bill online is secure, fast and easy when you follow this guide. Choose your preferred payment method and leverage handy features like AutoPay and paperless billing. Contact customer support if you ever have questions or need assistance with payments for your PUD account.
Frequently Asked Questions About Grays Harbor PUD Bill Pay
What payment methods can I use to pay my Grays Harbor PUD bill online?
You can pay your PUD bill online using a checking account, credit card or debit card. Accepted credit cards include Visa, MasterCard, and Discover.
What is the cut-off time for same-day online payments?
As long as your online payment is submitted by 11:59 pm Pacific Time, it will be credited the same business day. Payments after this time will process the next business day.
Is there a fee for paying my bill online or through the automated phone system?
No, Grays Harbor PUD does not charge any fee for online or automated phone payments. You just pay the amount owed.
How long does it take for my online payment to process?
Online and phone payments typically process within 1 business day. Allow 2-3 days for mailed payments to post.
What do I do if my online payment won’t go through?
Double check that your account number, address, and payment info entered match your billing account details. Your payment may get declined if the details don’t match. You can modify and try resubmitting the payment.
Can I receive a receipt for my online payment?
Yes, you can opt to receive email receipts for every online payment made on your PUD account within SmartHub.
What if I lost power and can’t pay online?
You can make a payment over the automated phone system at 1-844-255-3683 even during an outage. Just have your account number ready.
Appeal and Hearing
The Customer will have the right to appeal the determination of the informal conference to a Utility Hearing Officer.
- Notice of Appeal A notice of appeal must be made in writing to the hearing officer within 14 days of the determination of the informal conference.
- Hearing Procedures The Utility Hearing Officer will follow the District’s established procedures. If the Customer requests, a record will be made of the proceedings. The Customer will have the right to counsel.
- Written decision Following the hearing, the hearing officer will provide the Customer with a written decision setting forth the nature of the Customers appeal and the reason for the decision.
Notices to Customers
- Final Notice If payment in full is not received by the due date, a final notice will be issued to the Customer. If payment or payment arrangements are not made prior to the date specified on the final notice, the Service will be subject to disconnect.
- Notice of Policies and Customer Rights The District will send a final Notice including the Districts credit and disconnection policies and Customers rights including:
- Informal Conference The Customers right to an informal conference to adjust a disputed bill or to work out a deferred payment agreement.
- Appeal The Customers right to appeal the outcome of the informal conference to a hearing officer.
- Procedures The procedure for the informal conference and the appeal.
- Specific Rights The Customers rights, during regular business hours, to inspect the Districts records regarding the Customers account; to present independent evidence; and to be represented by an attorney, relative, or friend.
A Customer who disputes their bill or has financial difficulties may request an informal conference with designated District employees. Customers are encouraged to present all information justifying alternative payment arrangements; however, the District will take any appropriate actions to secure payment for Service and minimize risk.The designated employees will attempt to arrange a reasonable and feasible payment plan with the Customer. The District reserves the right to not enter into a payment plan with a Customer who has not fully and satisfactorily complied with the terms of a previous arrangement.