A Quick Guide to Paying Your Water Bill Online with Greater Cincinnati Water Works

Greater Cincinnati Water Works provides reliable water services to residents and businesses in the Cincinnati area. Paying your water bill on time each month is an important responsibility. This comprehensive guide covers everything you need to know to easily pay your Greater Cincinnati Water Works bill online by phone or through other convenient methods.

Overview of GCWW Billing

Homeowners and businesses receive monthly water bills from Greater Cincinnati Water Works. Bills itemize your usage charges based on actual metered water consumption along with fixed monthly service fees.

Payment is due on the date printed on your bill typically 21 days after it is issued. Late fees apply if payment is not received by the due date. Understanding your bill and payment options will help avoid unnecessary penalties.

Pay Online Through MyGCWW Account

The fastest and most convenient way to pay your GCWW bill is through online bill pay. To get started:

• Visit GCWW’s website and click on “Pay My Bill”

• Click on “My Account” and then “New User Registration”

• Enter your account number and requested registration details

• Create a username and password

Once registered, you can view your balance, see payment history, schedule future payments, and pay outstanding balances. Accepted online payment methods include credit card, debit card, and electronic check.

Paying by Phone

To pay your Greater Cincinnati Water Works bill by phone:

• Call 513-591-7700 to speak with a customer service representative

• Provide account number and information from your bill

• Submit payment through automated system with a debit/credit card

Phone payments can be made 24/7 through the automated system. Wait times may apply during business hours if opting to speak with a representative.

Paying by Mail

To submit payment for your GCWW bill by physical check:

• Detach payment stub from printed paper bill

• Write your account number on the check

• Make check payable to “Greater Cincinnati Water Works”

• Mail to GCWW, PO Box 5487, Cincinnati, OH 45201-5487

Allow 7-10 business days for mailed payments to process. Include payment stub or write account number on checks to ensure proper crediting.

Paying In Person

For cash payments or money orders, visit the Greater Cincinnati Water Works office located at 4747 Spring Grove Ave, Cincinnati, OH 45232. In-person payments can be made Monday-Friday from 7:30am-4:30pm. Proper ID is required.

Payment Plan Options

If you are struggling to pay your balance in full, GCWW offers payment arrangements tailored to your financial situation:

• Payment extensions – 15 extra days beyond due date

• Payment agreements – Monthly installments over 3-6 months

• Hardship program – Potential fee waivers and debt reductions

Contact GCWW as soon as possible to set up customized payment assistance.

Billing Cycles and Late Fees

Greater Cincinnati Water Works bills follow a standard monthly schedule:

• Bills issued – Varies, typically mid-month

• Due date – Around 21 days after billing date

• Late fees – 10% penalty if not paid by due date

Paying promptly by the due date is key to avoiding late fees. If your account does become delinquent, contact GCWW immediately to address the situation.

Account Management Tips

Proactively managing your GCWW account makes paying bills easier:

• Go paperless with online e-billing

• Sign up for reminders as your bill due date approaches

• Provide accurate contact information if you move

• Monitor usage online for abnormal increases

• Pay a few days early to avoid late fees

• Contact GCWW with any billing questions

Answers to Common GCWW Billing Questions

What are business hours for customer service?

7:30am-4:30pm, Monday through Friday. 24/7 for automated phone payments.

What is the late fee amount?

A 10% penalty applied if payment not received by due date.

Can I dispute my water bill?

Yes, contact GCWW to investigate potential issues with billing or meter readings.

What are my payment plan options?

Payment extensions, monthly agreements, and hardship programs are available.

How do I sign up for paperless billing?

Register your MyGCWW account online and select e-billing preferences.

Reliable water services are vital for any home or business. Paying your GCWW water bill on time through convenient online, phone, or mail options helps ensure uninterrupted service while avoiding fees. Manage your account proactively and contact GCWW with any questions. They are available to provide billing support and customized payment solutions if needed. Use this guide to streamline your monthly GCWW water bill payment process.