Paying your water bill should be simple but the options for paying Gwinnett County Water Resources can seem confusing. With online payments phone payments, mail-in payments, and in-person payments, how do you know which method is best? This comprehensive guide breaks down all the ways to pay your Gwinnett County water bill, so you can choose the most convenient option and avoid late fees.
Online Account Access Offers Payment Flexibility
The easiest way to manage your Gwinnett County water payments is to set up an online account. You’ll need your account number and meter number, which are on your water bill. With an online account, you can:
- Pay immediately using debit/credit cards or electronic check
- Set up automatic monthly payments
- Go paperless by receiving bills electronically
- View payment history for the past 18 months
Online payments post instantly to your account, so it’s the fastest way to pay. You can pay right up until the due date to avoid late fees. The online portal is available 24/7 for payments.
Pay By Phone Using the Automated System
Gwinnett County offers an automated phone payment system you can use anytime by calling 678-376-6800 Select the pay by phone option and follow prompts to enter your account details. You can pay with Visa, Mastercard, or Discover Payments made through the automated system typically post within 24-48 hours.
Speak With a Customer Service Rep
To get personalized help, call 678-376-6800 between 8 a.m. and 5 p.m., Monday through Friday, to talk to a Gwinnett County customer service representative. You can pay with American Express, Visa, Mastercard, or Discover over the phone, and they can also help you with your account. But phone payments take longer to post than online payments.
Mail In Your Payment
To pay by mail detach the payment coupon from your water bill and enclose it with your check. Write your account number on the check and mail to
Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023
Allow 3 business days for mail time and processing. Payments must be received by the due date to avoid late fees.
Pay In Person
The Gwinnett County Water Resources office is at 684 Winder Hwy, Lawrenceville, GA 30045. You can pay there with cash, check, debit or credit card. Hours are 8am-5pm Monday-Friday. Paying in person adds the money right away to your account, so it’s a good way to pay right before the due date. But expect waits during peak times.
Use Third-Party Payment Sites
For a small convenience fee, you can pay your Gwinnett County water bill at Western Union locations nationwide. Bring your water bill and tell the agent you want to pay Gwinnett County Water. It takes up to 3 days to process so pay early to avoid late fees.
Sign Up For Automatic Payments
Skip worrying about due dates by enrolling in automatic monthly payments. Payments are drafted from your bank account or credit card on the due date each billing cycle. Use the automatic draft authorization form available online to get set up.
Avoid Scams
Beware ofutility scams where callers demand immediate payment and your personal details. Never make unusual payments or give sensitive information to unverified people. Report anything suspicious to the Gwinnett County police.
With so many options – online, phone, mail, automatic payments, and in-person – paying your Gwinnett County water bill is convenient. Sign up for an online account to access the fastest payment processing and manage bills digitally. Just pay by the due date through your preferred method to avoid late fees or service disruption.
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You may qualify for help with your water bill, fixing leaks, or repairing your septic system with Water Resources Assistance Program (WRAP)
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Find out about water projects in your area!
Want to learn more about how to find and fix leaks? Check out our leak detection page.
Interested in learning about how to conserve water outdoors or build a rain garden? Check out our upcoming workshops!
Gwinnett County Department of Water Resources’ Mission and Vision
While the Department of Water Resources tests the County’s water quality frequently, the County does not send employees to test tap water inside customers’ homes.
If anyone claiming to be a Gwinnett County employee asks to take water samples from inside your home, do not let them in. As always, if you feel unsafe or if someone is trying to break into your home, call 911.
Residents may call Water Resources’ 24-hour dispatch at 678.376.7000 with questions or concerns.
Don’t Mail Your Water Bill To The Wrong Place
How do I pay my Gwinnett County water bill?
Customers may also pay their bill by phone at 678.376.6800, in person at 648 Winder Highway in Lawrenceville, or online at Gwinnetth2o.com/PayMyBill. Customers who pay their Gwinnett County Water bill by mail should mail their payment to the new mailing address.
What changes are in place for Gwinnett County water resources customers?
Some billing and payment changes are in place for Gwinnett County Water Resources customers. Beginning May 1, there are changes to the mailing address for paying water bills. The Gwinnett County water bill payment mailing address will change to Gwinnett Water Resources, P.O. Box 105023, Atlanta, GA 30348-5203.
Where can I find Gwinnett County water rates?
Gwinnett County water rates can be found at www.Gwinnetth2o.com. To encourage water conservation, Gwinnett County uses a tiered rate system. After 7,999 gallons of water usage, the rate increases. The rate increases again after 11,999 gallons. You can use our online bill calculator to estimate your bill.
How do I make a payment in Gwinnett County NC?
You can also pay by phone by calling 678.376.6800 and selecting option one. In-person or drive-thru payments can be made at the department’s central office, located at 684 Winder Highway in Lawrenceville. You can also mail your payment. Gwinnett County uses a payment processing vendor in North Carolina.