As a Gwinnett County resident, you know how essential it is to have access to clean, reliable tap water in your home. But keeping on top of paying your Gwinnett County Department of Water Resources (DWR) bill every month can feel like a chore Who has time to write and mail checks anymore?
Luckily Gwinnett County offers easy and convenient ways to pay your water bill online through their website. You can save time avoid late fees, and go green by ditching paper bills and payments. Read on to learn all about the online payment options and how to get started with online bill pay for your Gwinnett H2O account.
Benefits of Paying Your Gwinnett County Water Bill Online
Taking your bill payments online offers many advantages:
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It’s fast – Make secure payments in just minutes anytime day or night.
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Avoid late fees – Online payments process quicker so your payment arrives on time.
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Go paperless – Reduce clutter and help the environment.
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Stay organized – Keep payment records easily accessible in your online account.
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Set up autopay – Payments are made automatically each month.
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Manage payments on the go – Use the mobile site or app to pay from your smartphone.
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Earn rewards – Some credit cards offer rewards points for paying bills online.
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No checks or stamps – Skip the hassle of mailing paper checks.
Online Payment Options from Gwinnett County DWR
Gwinnett County offers a range of secure online payment options to choose from:
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Credit/debit card – Visa, MasterCard, American Express and Discover cards accepted.
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eCheck – Use your checking account and routing number.
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Digital wallets – Pay via Google Pay, Apple Pay, Samsung Pay.
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Text payments – Receive a text with a link to pay your bill.
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Western Union – Make a cash payment at one of thousands of locations.
Read on for step-by-step instructions on how to use these convenient online payment methods for your Gwinnett H2O account.
How to Pay Your Gwinnett County Water Bill Online
Ready to start paying your water bill online? Here is a simple walkthrough to get started:
Step 1: Gather Account Details
Have these items handy to log in and access your account:
- Gwinnett County water account number
- Meter number
- Last payment amount
Your account number and meter number can be found printed on your paper bill.
Step 2: Visit the Payment Website
Go to the Gwinnett County DWR website at https://www.gwinnettcounty.com/web/gwinnett/departments/water/paymybill.
Step 3: Register for an Online Account
- Click “Register” to set up your secure online account.
- Enter your contact information and create login credentials.
- Accept the terms and conditions.
Step 4: Link Your Water Account
- Click “Link Your Water Account”.
- Input your account number and meter number.
- The system will locate and link your account to your online profile.
Once linked, you can now easily log in anytime to pay your water bill!
Step 5: Pay Your Bill
On your account homepage, click on “Pay Bill” to make a payment. Choose your preferred payment method:
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Credit/debit card – Input your card details and submit.
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eCheck – Provide your checking account and routing number.
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Digital wallet – Select your digital wallet provider.
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Text payments – Click the link to receive a text to pay your bill.
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Western Union – Print the payment coupon to bring to a location.
And that’s it! Your online payment will be securely processed and posted to your account.
Other Key Account Features
Your online account also lets you:
- Go paperless by enrolling in eBilling.
- Set up automatic monthly payments.
- View past statements and payment history.
- Update your contact information.
- Monitor water usage.
- Request service turn-on/shut-off.
Plus you can use the Gwinnett County mobile app to conveniently access your account on the go. Download it from the App Store or Google Play.
Helpful Tips for Paying Your Gwinnett H2O Bill Online
Keep these tips in mind to ensure smooth online payments:
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Allow 5 business days for mailed payments to avoid late fees. Online payments process faster.
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If paying close to your due date, choose an online option, not mail.
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Save your payment confirmation numbers in case you need to reference them later.
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To cancel a payment, you must call DWR before your due date.
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Notify DWR if your credit card number changes to avoid declined automated payments.
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Contact DWR with any account or payment questions at 678-376-6800.
Ditch the hassles of paper bills and payments by enrolling in online bill pay today. Sign up through your Gwinnett County water account and make utility bill management one less chore on your to-do list.
Frequently Asked Questions About Gwinnett H2O Online Bill Pay
Check out answers to some commonly asked questions about paying your Gwinnett County water bill online:
What are the fees for paying my water bill online?
Gwinnett County does not charge any fees for online payments. Your bank may have fees on their end.
When can I pay online to avoid late fees?
Payments made online by your due date will avoid late fees. Allow 1 business day for eCheck and 3 days for mailed payments.
Can I use any credit or debit card to pay online?
Yes, Visa, Mastercard, American Express and Discover are accepted by Gwinnett County for online payments.
What if I lost my account number?
Call the Gwinnett County DWR at 678-376-6800 to retrieve your account number. Have your address handy.
How do I get set up on automatic payments?
Log into your online account and click on “Auto Pay Program” to enroll in automatic monthly payments from your card or bank account.
Why was my online payment declined?
Your card may have expired or have insufficient funds. Contact your bank or use another payment method.
When will a payment made today process to my account?
Online payments typically process within 1 business day. Allow 3-5 days for mailed payments.
How do I get a receipt for an online payment?
Log into your account and click on “View paid or closed invoices” to access electronic receipts and statements.
Stop stressing about paying your water bill each month. Go online and on mobile for easy Gwinnett County H2O bill payment!
Pay Water Bill Online
Register for Paperless Billing: Registering for paperless billing is fast and easy. You will receive your bill details directly to your email inbox each month and can pay from your computer or your phone.
Use the login to the left to enter your online account and pay your water bill.
By registering for a free account with our online services, you can:
- Pay your bill
- Set up automatic payments
- Sign up for paperless billing
- Stop or transfer service
- Update personal information
- View up to 18 months of billing history
All you need to sign up is your account number and meter number. Both can be found on your water bill.
By registering and selecting “Log In” you are agreeing to the Department of Water Resources Security Policy.
Please visit Customer Care for more information about the following:
- Account questions
- Current rates and an estimated bill calculator
- Commercial accounts
- Frequently asked questions and tips
For any other account related assistance, you can also reach Customer Care via email at [email protected], by phone at 678.376.6800, or in person. Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays). Our automated phone system is also available 24/7 to process payments.
We connect service Monday through Friday 8:00am to 5:00pm and can schedule up to 14 days in advance. We do not offer same day service for new service requests. Please allow up to 2 business days to complete.
The non-refundable activation fee is $60 for residential accounts. This includes transfer of service in which one account is closed and a new account is opened. A security deposit is required for all commercial accounts, and we also offer landlord agreements .
We do not connect on standard holidays, weekends, or after normal business hours. We can schedule connections by calendar date only. Because the routes our technicians observe are set out each morning based on the previous days orders, we cannot set hourly schedules.
- If you are an existing customer, log in to your account on the side of this page to start service.
- If you are a new customer, use our Start Service Online Form to begin.
Cancellation: To cancel a start service request, please call us as soon as possible at 678.376.6800. Do not submit cancellation requests via email as they can take up to 2 business days to be processed.