How to Pay Your Gwinnett County Water Bill Online, by Phone, or In Person

Paying your water bill on time every month is an essential responsibility as a Gwinnett County resident. Like most of us you probably lead a busy life and sometimes forget when bills are due. To avoid late fees, service interruptions, and other headaches it helps to understand the various convenient payment options Gwinnett County provides. In this comprehensive guide, I’ll walk you through how to pay your Gwinnett County water bill online, by phone, in person, or by mail.

Online Payment Options

Paying your water bill online through the Gwinnett County website is the quickest and easiest way for most customers Here’s an overview of how online payment works

• Register for an online account: First, you’ll need to register for a free account on the Gwinnett County website. All you need is your account number and meter number, which can be found on your monthly bill.

• Log in and view account details: Once registered, you can log in anytime to view your account details and billing history going back 18 months.

• Pay instantly: When logged in, you can securely pay your bill right away using a bank account or credit card. Online payments post instantly, so you don’t have to worry about late fees.

• Set up auto-pay: You can schedule automatic monthly payments to be drafted from your bank account or charged to a credit card. This ensures you never miss a payment deadline.

• Go paperless: Opt in to receive bills directly via email to save paper and have reminders sent right to your inbox.

I highly recommend taking advantage of the online account system. It makes managing your water bill payments stress-free. I’ve been using it for years without any issues.

Pay by Phone

If you prefer to pay your water bill over the phone, Gwinnett County offers a few different options:

• 24/7 automated system: Call 678-376-6800 anytime day or night to pay through the automated system using a Visa, Mastercard, or Discover card. One thing to note is that phone payments can take 24-48 hours to process, so call at least 2 days before your due date to avoid late fees.

• Customer service agents: From 8am-5pm Monday to Friday, you can speak to a customer service agent who can take a payment from any major credit card or debit card. This is the quickest option if you need same day payment processing.

• Western Union: Head to any Western Union location across the country and a Western Union agent can assist you in paying your Gwinnett County water bill for a small convenience fee. Payments show up in the system within 3 days typically.

Paying over the phone is easy for anyone not comfortable using the internet. Just be aware that processing times can be slower than online payments.

In Person Payment Locations

If you want to pay your water bill in person with cash or check, you have a couple choices:

• **Main office:**Visit the Gwinnett County Department of Water Resources main office at 684 Winder Highway in Lawrenceville from 8am-5pm Monday to Friday. You can pay at the office or use the convenient drive-thru.

• Western Union: As mentioned above, any Western Union location can take a payment for your Gwinnett County water bill for a small fee. There are thousands of locations so you likely have one nearby.

Paying in person ensures your payment gets processed right away. Just be sure to bring your payment coupon from your bill to speed up the process.

Paying by Mail

The final way you can pay your Gwinnett County water bill is by mailing in a check or money order. Here are some tips to make sure mailed payments are processed properly:

• Send your payment at least 3 business days before the due date to ensure it arrives on time. I recommend 5-7 days just to be safe.

• Always include your payment coupon from your bill with your check. Writing your account number on the check helps too.

• As of May 2022, the payment mailing address is:

Gwinnett Water Resources
P.O. Box 105023
Atlanta, GA 30348-5023

• If you need to overnight your payment, use this address:

Lockbox Services 105023
Gwinnett County Water Resources
3583 Atlanta Avenue
Hapeville, GA 30354-1705

Mailing your payment can be reliable as long as you plan ahead. Just make sure you allow enough processing time before due dates.

Avoiding Late Fees and Service Disruptions

As you can see, Gwinnett County offers plenty of ways to pay your water bill. But it only helps if you remember to actually make the payment by the due date printed on your bill. Here are some tips to avoid late fees and service disruptions:

• Mark your due date on your calendar so you don’t forget.

• Sign up for account reminders by email, phone, or text if available.

• Set up automatic monthly payments as a foolproof option.

• If you’ll be out of town, pay early or schedule an automatic payment.

• Pay as soon as you receive your bill – don’t let it sit!

• If you’re ever unable to pay on time, call Gwinnett County before the due date to discuss payment plan options and avoid penalties.

• If your service gets interrupted for non-payment, you will also have to pay a $60 reconnection fee to restore service. Avoid this by staying on top of your bill!