How to Pay Your Haltom City Water Bill Online, By Mail, or In Person

Paying your water bill to the Haltom City Water Department is an important responsibility for residents and businesses in the city. There are several convenient payment options available, including online, by phone, by mail, in person, or using a drop box. In this article, I’ll provide a detailed overview of the payment options, due dates, fees, and other key information to help you pay your Haltom City water bill efficiently.

Online Bill Pay

The easiest way for most customers to pay their Haltom City water bill is online through the Municipal Online Payments portal. Here are some key things to know about paying online:

• You can pay using Visa, Mastercard, Discover or American Express credit/debit cards.

• A $1.50 convenience fee applies to online payments.

• You’ll need your 10-digit account number from your water bill to log in or set up an account.

• Online payments can be made 24/7 and are posted to your account immediately

• You can opt for auto-pay to have your bill paid automatically each month.

Paying online provides a quick, easy way to pay your water bill that you can access anytime It also helps you avoid late fees, since the payment posts right away The portal offers account management features to view your water usage and billing history too.

Pay By Phone

Haltom City offers a toll-free automated phone payment system at 877-849-0088. To use the pay-by-phone option, you’ll need:

• Your 10-digit account number

• The amount due on your most recent bill

• A Visa, Mastercard, Discover or American Express card

Pay-by-phone allows you to pay your water bill 24/7 by calling the automated system. Just follow the prompts to enter your account details and make a payment. A $1.50 convenience fee applies to phone payments.

Pay By Mail

If you prefer, you can mail your water bill payment to:

Haltom City Utility Billing
P.O. Box 14247
Haltom City, TX 76117

Payments should be made by check or money order, payable to Haltom City Utility Billing. Make sure to include your 10-digit account number and address on the check memo line or with your money order payment.

Allow 5-7 business days for mailed payments to be received and avoid possible late fees. Lost payments in the mail are the responsibility of the customer.

Pay In Person

You can pay your Haltom City water bill in person at City Hall, located at:

5024 Broadway Ave.
Haltom City, TX 76117

In-person payments can be made Monday-Friday from 8:00am to 5:00pm, excluding holidays. You can pay using cash, check, money order or debit/credit card.

City Hall has a walk-up payment window and a 24-hour drop box where you can leave check or money order payments. Make sure to include your account number on the payment.

Payment Due Dates

Haltom City water bills are sent out monthly and are due 21 days after the bill date.

So for example, if your bill is dated January 1st, your payment must be received by January 22nd to avoid late fees.

If the due date falls on a weekend or holiday, payments are due the next business day. Late fees apply to payments received after the due date.

Late Fees and Disconnection

If your water bill isn’t paid by the due date, the following late fees are applied:

• 10% penalty fee on past due balance

• Additional 10% fee assessed every 30 days the bill remains unpaid

• $20 disconnection fee if water is shut off for non-payment

• $20 reconnection fee to restore service after disconnection

After one bill is 30 days past due, the city will issue a disconnection notice on the next bill. If the past due balance isn’t paid by the due date on the disconnection notice, your water service may be shut off.

Customers can be disconnected approximately 25 days after the disconnection notice if the bill remains unpaid. So it’s vital to pay your water bill on time each month to avoid late fees or shut offs.

Payment Arrangements

If you’re struggling to pay your bill, Haltom City allows customers to set up deferred payment plans or extensions. You must contact the Utility Billing Department before the due date to make arrangements.

Payment plans allow you to pay the past due balance in installments over 2-3 months. An extension pushes your due date back by 7-10 days before late fees are charged. Extensions are limited to once every 6 months.

Setting up a formal payment arrangement can help avoid disconnection of your water service. Make sure to follow the agreed terms of any payment plan or extension.

Leak Adjustments

If you have a leak on your side of the meter, you may qualify for a one-time adjustment on your water bill after the leak is repaired. Leak adjustments are limited to bills 40% above your average usage. You’ll need to submit a leak adjustment form and proof of the repair.

Moving or Closing Your Account

If you’re moving out of Haltom City, you’ll need to notify the Utility Billing Department at least 2 days before your move date to schedule a final meter reading. This final bill is due 21 days from the issue date.

To close your water account, submit a disconnect order form online or by phone/mail. Provide your forwarding address and date service should be disconnected.

Make sure any outstanding balance is paid to avoid collection actions against the unpaid final bill.

Billing Disputes or Questions

If you have a dispute about your water usage charges or your balance, contact Utility Billing as soon as possible to discuss it. Errors do occasionally happen with meter readings or billing.

The city will investigate disputed bills and make corrections when appropriate. Some water bill spikes can be caused by leaks or changes in usage patterns.

For any billing questions or concerns about your City of Haltom water service, reach out to Utility Billing by phone at 817-222-7717 or visit them at City Hall.

The customer service staff can explain your bill, options if you can’t pay, and answer any other questions you may have.

Key Takeaways on Paying Your Haltom City Water Bill

• Online bill pay provides the fastest, most convenient way to pay 24/7.

• Pay by phone, mail, in person or using the drop box are also options.

• Have your 10-digit account number ready when making a payment.

• Payments are due 21 days after the bill date.

• Late fees apply after the due date and service can be disconnected for non-payment.

• Payment plans and adjustments are available in some situations.

• Notify Utility Billing if you need to close your account.

• Contact Utility Billing with any billing disputes or questions.

Paying your water bill is an essential responsibility as a Haltom City resident or business. Hopefully this overview gave you a better understanding of how and when to pay your Haltom City water bill, as well as what to do if you need help with your bill. Reach out to the billing department with any other questions.