HRSD provides wastewater treatment services to homes and businesses in southeastern Virginia. As a customer, you receive a monthly or quarterly bill for your wastewater treatment Paying your HRSD bill on time is important to avoid any service disruptions
In this comprehensive guide, I’ll explain the different ways you can pay your HRSD bill, with a focus on the steps for paying online through HRSD’s customer portal.
Overview of HRSD Billing and Payments
HRSD serves over 17 million customers across 18 cities and counties in Hampton Roads, Your wastewater flows from your home or business through pipes to an HRSD treatment plant
HRSD bills you monthly or quarterly for treating this wastewater based on your water consumption from your municipal water provider. So your HRSD bill amount fluctuates based on your water use each billing cycle.
You have several options to pay your HRSD bill
- Online through the customer portal
- By phone
- By mail
- In person
Paying online is typically the fastest and most convenient method. Here are step-by-step instructions for paying your HRSD bill online.
Access the HRSD Customer Portal
To pay online, you first need to access HRSD’s customer portal website. Go to www.hrsd.com and click on “Pay or View Bill” in the top menu bar.
This takes you to the login page for the portal. If you don’t already have an account, you can set one up here with your account number, email, and phone number.
Log Into Your HRSD Account
On the customer portal login page, enter your username and password. Then click “Sign In.”
- Your username is your email address used when setting up your account
- If you’ve forgotten your login info, you can reset it
Once logged in, you’ll be taken to your account dashboard.
Select “Make a Payment”
On your account dashboard, click on “Make a Payment” in the top menu. This takes you to the payment page.
Enter Payment Details
On the payment page:
- Select whether to pay the full balance or a partial payment amount
- Enter your debit/credit card info or bank account details
- Confirm your billing address
Double check that all the payment details entered are correct before submitting.
Submit Payment
When ready, click “Continue” to process the HRSD bill payment. You’ll see a confirmation that your payment was successful.
Payment Receipt
You can view and print your payment receipt any time through your HRSD account portal under “Payment History.” HRSD will also mail you a paper receipt.
Save this receipt with your records in case you need to reference it later.
Other Ways to Pay Your HRSD Bill
Aside from paying online through the customer portal, you have a few other options:
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By Phone: Call 1-844-257-6063 to pay over the automated phone system. Have your account number and payment info ready.
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By Mail: Mail a check or money order to HRSD’s payment processing center (address is on your bill). Include your account number on the check.
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In Person: Pay with cash, check, or money order at an HRSD payment location. Visit www.hrsd.com/payment-locations to find a location near you.
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Bank Bill Pay: Schedule payments through your bank’s online bill pay system. Allow 3 business days for payments to process to your HRSD account.
Request a Bill Adjustment
Request an adjustment if you have recently fixed a water leak or made other repairs.
If you have questions about your water bill, call the Chesapeake Public Utilities Department at 757-382-6352 between 8 a.m. and 5 p.m., Monday through Friday.
Help 2 Others (H2O)
H2O is a community-based program that assists people in crisis through the generosity of donations. The program provides one-time assistance to residents of Hampton Roads that have experienced a financial crisis and are in danger of losing their residential water and wastewater service. For additional information visit the H2O website
Need help paying your water, sewer bills?
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