How to Pay Your Harpeth Valley Utilities Bill

Harpeth Valley Utilities District (HVUD) provides water and wastewater services to over 17,000 customers in parts of Davidson, Williamson, and Cheatham counties in Tennessee. As an HVUD customer, you receive a monthly bill for your water and sewer usage Paying your HVUD bill on time each month ensures continued service without disruption Here are some tips on how to pay your Harpeth Valley Utilities bill conveniently

Review Your Monthly Bill

HVUD bills for water and sewer usage each month Expect to receive your bill around the same time every month. Carefully review the charges to ensure they reflect your normal usage.

The bill will list important dates like when payment is due and when late fees apply after the due date. For residential customers HVUD bills are due within 21 days. The due date for commercial accounts varies.

Contact HVUD customer service right away if you see any billing errors so they can be corrected before the payment deadline.

Understand Your Payment Options

HVUD offers several ways to pay your monthly water/sewer bill:

• Online – Pay through HVUD’s online payment portal using e-check, debit or credit card.

• Phone – Call 1-833-765-0185 to pay by phone using a card or e-check.

• Mail – Detach and mail the payment stub from your paper bill with a check or money order.

• In Person – Visit the HVUD office at 5838 River Road to pay with cash, check or card.

• Drop Box – Use the drive-up drop box at the HVUD office to leave check/money order payments.

• Auto Pay – Enroll in monthly auto-payment from your bank account.

Choose the most convenient option each month to pay your HVUD bill on time.

Pay Online

The fastest and easiest way to pay your HVUD bill is online through the online payment portal. You can pay anytime from your computer or mobile device.

First, you will need to register for an online account using your HVUD account number. Once registered, securely store your payment information to use each month.

The online payment system accepts Visa, Mastercard, Discover, American Express, and e-checks with no fee. You will receive a confirmation email after your transaction is completed.

Pay by Phone

Call 1-833-765-0185 to speak with an automated system and pay your HVUD bill over the phone. Have your account number ready to enter into the system.

You can pay by debit/credit card or electronic check over the phone. The system will provide a confirmation number at the end of the call.

Mail Your Payment

To pay your bill via mail, detach the payment stub from the bottom of your paper HVUD bill. Indicate the payment amount, then mail the stub with your check or money order in the return envelope provided.

Make checks payable to Harpeth Valley Utility District. Allow 3-5 mailing days so your mailed payment arrives by the due date printed on your bill. Do not mail cash.

Pay In Person

Pay in person at the HVUD office located at:

5838 River Road
Nashville, TN 37209

The office is open Monday-Friday from 8am-4:30pm, except on major holidays. Bring your bill and pay by cash, check, money order, or card. Let the representative know you are there to pay your bill.

Use the Drop Box

For paying after business hours, HVUD has a 24/7 drive-up drop box outside its office. To use it:

• Place your payment stub and check/money order in an envelope. Do not deposit cash.

• Write your HVUD account number on the payment.

• Seal the envelope and deposit into the drop box slot before 4:30pm on your due date.

Enroll in Auto Pay

For easy automated payments each month, enroll in HVUD’s auto pay program. This authorizes HVUD to withdraw your bill amount directly from your bank account on the due date each month.

To enroll, complete HVUD’s auto pay authorization form online or in person. Provide your HVUD account number, bank details, and signature.

You still receive a paper or email bill for your records. On the due date, your balance is deducted from your bank account automatically.

Avoid Late Fees and Disconnection

If you are unable to pay your HVUD bill by the due date, a 10% late fee will apply. Accounts more than 30 days past due may face disconnection.

Contact HVUD immediately if you anticipate having trouble paying on time. Payment assistance programs and payment plans may be available based on eligibility.

Disconnected service will only be restored once the past due balance and a reconnection fee are paid. Avoid expensive shut-offs by keeping your account current.

Payment Assistance Programs

If you are experiencing financial hardship and unable to pay your HVUD bill in full, assistance programs are available in the Nashville area, including:

• Metro Action Commission – 615-862-8860
• Nashville CARES – 615-259-4866
• United Way – 211

Learn more about eligibility requirements and how to apply by contacting these organizations directly for utility payment help.

Closing Your HVUD Account

When moving out of your home or transferring HVUD service to a new resident, request a final meter reading a few days before your move date. This allows HVUD to calculate a final bill.

Provide HVUD with a forwarding address to send your final bill and any deposit refunds after service ends. Pay your final bill promptly before your move-out date.

Contact HVUD Customer Service

If you have any billing questions or need assistance, HVUD’s customer service team is available:

• Phone: 615-352-7076
• Email: [email protected]
• Office: 5838 River Rd, Nashville, TN

Contact HVUD immediately if your bill seems inaccurate or if you need help paying on time. They can explain your charges, make payment arrangements, and connect you with bill assistance programs.