Streamline Bill Payment with Hawaiian Electric Company

Paying your monthly utility bills can feel like a chore. When you get a paper statement in the mail, you write a check, put it in an envelope, stamp it, and mail it. Then you wait for confirmation that your payment was received. If you picked the wrong amount or your check got lost, you might have to pay late fees or even have your service cut off.

Thankfully, with today’s technology, paying bills can be much easier. Hawaiian Electric Company gives you several quick and safe ways to pay your electric bill online, without having to deal with paper checks and snail mail. Read on to find out about the different ways you can pay your bills and how you can make the process easier.

Online Bill Pay

The most convenient way to pay your Hawaiian Electric bill is through online bill pay on their website, You can pay right from your computer or mobile device anytime

To start, you’ll need to log into your online account or register for an account if you don’t already have one. From there, you can view your current bill and make a one-time payment.

Online bill pay accepts all major credit and debit cards as well as electronic checks from your bank account. PayPal, Venmo, Apple Pay, Google Pay, and Amazon Pay are also options.

Transactions are secure, and you’ll receive instant payment confirmation. Your account will typically update with the payment in 3-5 business days.

Pay By Phone

If you prefer to speak to a real person, Hawaiian Electric allows you to pay your bill over the phone. Just call 1-888-826-5006 and provide your account details.

The automated system will guide you through the payment process. Have your credit or debit card ready to input the information.

Phone payments are fast and easy. You’ll receive instant confirmation, and your payment will post to your account within 3 business days just like online.

Automatic Payments

Setting up automatic bill pay through Hawaiian Electric is ideal for those who want their bill payment to be completely hands-off.

With automatic payments, the amount due is deducted from your bank account each month on the due date without you having to do a thing.

To enroll, simply complete the automatic payment authorization form online or by mail Be sure to include your bank account information There are no fees for this service.

Automatic payments prevent late fees, and you’ll receive payment confirmation each month for your records. You can cancel or change the arrangement at any time if needed.

Pay Near Me

If you prefer paying your Hawaiian Electric bill in cash or in person, you have options for that as well.

Thousands of Western Union and MoneyGram locations across Hawaii will accept electric bill payments for a small fee. Walmart, Safeway, and other retailers often participate.

Just bring your bill to the customer service counter and specify you want to pay your Hawaiian Electric bill. Provide cash or sometimes debit card, and you’ll receive a receipt.

First Hawaiian Bank locations (on Maui, Molokaʻi, Lānaʻi, and Hawaii Island only) will also accept electric bill payments. Members of Molokaʻi Community Federal Credit Union can pay there too.

More Bill Pay Tips

  • Review your bill closely each month to ensure there are no errors before paying. Report any issues immediately to Hawaiian Electric.

  • If you’re struggling to pay on time, call Hawaiian Electric at 548-7311 right away to set up a payment plan. This can help avoid disconnection.

  • Go paperless! Sign up for e-bills through your online account to reduce waste and have access to billing statements anytime.

  • Consider adding bill pay reminders to your calendar so your electric bill never slips your mind. Set alerts a few days before the due date.

  • Have your account number handy when making payments online, by phone, or in person for faster processing.

  • Save time by enrolling in autopay so your bill gets paid automatically each month. Just monitor your statements.

Benefits of Online Bill Pay

Paying your Hawaiian Electric bill online provides many benefits:

  • Convenience – Pay anywhere 24/7 with your computer or mobile device.

  • Security – Encryption and other measures protect your financial information.

  • Payment Confirmation – Receive instant confirmation when your payment is made.

  • No Late Fees – Pay by the due date to avoid extra charges.

  • Accessibility – View or download statements anytime you need them.

  • Environmental Benefits – Go paperless to save trees.

  • Budgeting – Keep track of monthly electric costs.

  • Control – Pick payment amount and timing.

  • Ease of Use – Simple online interface and instructions.

Summary

In today’s digital world, paying bills online is usually the best approach. Hawaiian Electric offers their customers secure, convenient online bill pay as well as other payment options by phone, mail, or in person.

Take advantage of the benefits of online payments through your Hawaiian Electric account. Or set up automatic bill pay to take the work off your plate. Just review statements monthly and contact customer service with any issues.

Streamlining bill pay saves time and hassle each month. Be sure to pay by the due date to avoid late fees or service interruptions. Reach out to Hawaiian Electric right away if you anticipate having trouble making a payment. They can help establish a payment plan.

What bill pay method do you use for your Hawaiian Electric account? Online, phone, automatic, or in person? Share your experiences in the comments to help others manage this important monthly task.

Pay Bills Using Automatic Bill Payment

With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month on the due date (15 calendar days after your bill is generated) by deducting it from any account you choose. This service is free. To sign-up, simply log in to your Online Customer Account to enroll or download and complete the Automatic Bill Payment Form (PDF).

Pay Bills Using One-Time Payment Service

We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free! Please allow 3 to 5 business days for payment to be posted to your account.

To make a one-time payment, please log in to our Online Customer Service Center.

Financial options available to help HECO customers pay electric bill

FAQ

Does Hawaiian Electric have an app?

Our Hawaiian Electric mobile app is available for free on Apple iTunes and Google Play store – so download today and enjoy the convenience!

What is the phone number for Hawaiian Electric trouble?

If you see sparking, downed power lines, or hear a loud noise or explosion, please contact us at1-855-304-1212 immediately and press 1.

What bank does Hawaiian Electric own?

In addition, HEI owns a financial institution serving Hawaii, American Savings Bank, and a clean energy and sustainability company, Pacific Current LLC. Hawaiian Electric Industries, Inc. Honolulu, Hawaii, U.S.

Who are the utility providers in Honolulu?

HELCO is the provider of electric utility services on the island of Hawaii. Hawaii Gas provides utility gas services in the state of Hawaii. YB is a water carrier that transports goods and products among the Hawaiian islands. Hawaiian Telcom is Hawaii’s incumbent local exchange carrier.

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