Paying utility bills can be a tedious task especially if you have multiple accounts with different providers. However, with Hays Utility South, you can conveniently manage all your utility payments in one place. In this article we’ll explore the features and benefits of using Hays Utility South Bill Pay to simplify your life.
Overview of Hays Utility South
Hays Utility South provides water, wastewater, and trash collection services to over 4,700 customers in Kyle, Buda, Austin, and surrounding areas in Hays County, Texas. They utilize a customer portal called H2O Innovation to allow customers to easily pay their utility bills online.
Some key things to know about Hays Utility South Bill Pay:
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Customers can pay their water sewer and trash bills online through the H2O Innovation portal.
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The portal allows you to view balance and payment history, set up autopay, and receive paperless billing.
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You can pay by credit/debit card or electronic check with no additional fees.
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The online bill pay is fast, easy, and available 24/7.
By using the Hays Utility South online bill pay, you can avoid the hassle of mailing payments or visiting an office during business hours.
Creating an Online Account
Signing up for an online account with H2O Innovation is simple and only takes a few minutes, Here are the steps
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Go to https://h2ocustomers.com/pay-my-bill/ and click on “Pay My Bill”.
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Search for your district or subdivision name. For Hays Utility South, search for “Kyle” or “Buda”.
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Click on the orange “Pay My Bill” button to be redirected to the login page.
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Click on “New User” to create an account.
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Enter your account number, email address, phone number and create a password.
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Agree to the terms of use and click “Create My Account”.
Once your account is created, you can start managing and paying your bills immediately. The whole process is very straightforward and intuitive.
Paying Your Bill
Here are the simple steps for paying your Hays Utility South bill through the online portal:
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Log into your account at https://www.eonlinebill.com/bapp/shays/indexl.
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Your account dashboard will display any outstanding balance.
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Click on “Pay Bill” and enter the amount you wish to pay.
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Select a payment method – credit/debit card or electronic check.
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Enter your payment details and submit.
The payment will be processed instantly. You will receive a confirmation email with your payment details. The bill pay process takes less than 5 minutes once you’re logged in.
Benefits of Online Bill Pay
Paying your utilities online with Hays Utility South provides many benefits:
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Convenience – Pay bills anytime, anywhere with no need to mail checks or visit an office.
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Efficiency – Make secure payments quickly and receive instant confirmation.
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Organization – View payment history and balances for all accounts in one place.
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Control – Set up autopay or make one-time payments. You choose when and how much to pay.
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Eco-friendly – Go paperless and reduce waste with electronic billing and payment.
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Budgeting – Payment history allows you to easily track utility spending.
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Accessibility – Mobile friendly site allows you to pay bills on the go.
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Reliability – Payment portal has high uptime so you can pay anytime.
With so many perks, it’s easy to see why thousands of customers use and love the Hays Utility South online bill pay.
Troubleshooting Payment Issues
The online bill pay portal is user-friendly, but should any issues arise, there are resources to help:
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Use the “Help” link at the bottom of the login page for FAQs, how-to articles, and 24/7 chat support.
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Call Hays Utility South customer support at 512-262-2091 Monday-Friday 8am-5pm.
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Check the Hays Utility South Facebook page for updates on any portal maintenance.
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Confirm your payment details – account number, card number, expiration date, and billing address entered correctly.
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Try a different web browser or device if unable to access the portal.
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Contact your credit card company or bank if transaction is declined.
Rest assured that Hays Utility South has helpful customer service representatives ready to troubleshoot any payment issues or portal problems that arise.
Expanding Services in the Future
Hays Utility South services thousands of customers today but aims to expand and improve services in the future.
Some potential updates customers can look forward to:
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Integrating trash pickup and recycling into the payment portal.
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Adding the ability to enroll in new services like composting through the portal.
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Including usage and leak monitoring tools for customers.
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Offering paperless notifications of service disruptions or emergencies.
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Introducing a Hays Utility South app for payments and account management on mobile devices.
The online bill pay portal already provides great convenience to customers. Future upgrades will only make services more comprehensive and accessible.
With Hays Utility South online bill pay through H2O Innovation, utility payments can now be made from home in minutes. Customers can securely pay bills, check balances, set up recurring payments, and go paperless for convenience and efficiency.
The portal offers reliability, accessibility, and helpful customer service if any issues arise. As Hays Utility South expands services, new features will further simplify utility management for thousands of customers. Signing up is quick and easy – give Hays Utility South Bill Pay a try today!
Six Convenient Ways to Pay
There are several ways for customers to pay their City of Hays utility bills.
- Automatic Bank Draft: Utility bills can be paid via a direct withdrawal from a bank account each month on the due date. Due dates vary from month to month and it is the customers responsibility to confirm appropriate funds are available on the due date specified. To sign up for Automatic Bank Draft, customers can come to the City Clerk/Finance Office and complete an application (PDF) at: City Hall 1507 Main Street Hays, KS 67601 A voided check from the customers bank account must accompany the application. If a customer wishes to cancel their Automatic Bank Draft they should notify the City Clerk/Finance Office at least 30 days prior to the cancellation date.
- Website Self-Pay: The City of Hays offers a convenient online payment service. Customers can pay using their credit or debit card in privacy. Visit the “Pay Your Utility Bill” page and follow the instructions.
- By Mail: Customers can mail the return stub, along with payment, in the envelope provided with the utility bill.
- By Phone: Customers can pay bills by credit or debit card over the telephone. Please call 785-628-7300.
- Drop Boxes: “Drop Boxes” are located at both of the Dillons grocery stores and on the southeast side of City Hall. There is also an alley drive-by drop box located on the south side of City Hall for customer convenience.
- In Person: Customers can pay bills in the City Clerk/Finance Office at City Hall.
The due date of utility bills is printed on the statement. Payments must be received by the due date to avoid late fees. Payments received and processed after this date are considered past due and a 5% late charge will be assessed to the account.
Checks or Automatic Bank Drafts returned for insufficient funds are subject to late penalties plus an additional $25 returned check fee.
A ban is placed on all outside water usage during the period of June 1 to September 30 between the hours of noon and 7 p.m. It is unlawful to waste water in the City of Hays. The use of water for washing down buildings, sidewalks, and other hard-surfaced areas is prohibited unless a special permit from the City Clerk/Finance Office is obtained.
- Newly Seeded Lawns: The City will issue a permit allowing watering during the hours of Noon and 7 p.m. for newly seeded lawns. Permits can be obtained at the City Clerk/Financial Office by completing an application.
- Showerhead Exchange: To assist customers in conserving water, the City provides free and reduced cost low-flow showerheads to City of Hays customers. Simply bring your showerhead to the City Clerk/Finance Office to receive a new low-flow showerhead.
- Rebate programs to help conserve water are offered through the Public Works Department, please call 785-628-7350 for more information.
In the case of a water service emergency, please contact the City Clerk/Finance Office at 785-628-7300. After hours or weekends, call the Hays Police Department at 785-625-1011. A service employee will be dispatched to attend to the emergency.
- Billing questions call 785-628-7300
- Trash pick-up days, recycling, yard waste, special refuse collection call 785-628-7350