How To Pay Your Hazard Utilities Bill Online – A Complete Guide

Paying your utilities bill is an essential task as a resident of Hazard, KY. With tight household budgets, you want the process to be seamless and convenient. The good news is that the City of Hazard offers easy online bill payment options for water, sewer, garbage and other services. This comprehensive guide will walk you through everything you need to know to pay your Hazard utilities bill online.

Benefits of Paying Online

Paying your Hazard utilities bill online provides a number of advantages

• Convenience – Pay anytime, anywhere with an internet connection. Avoid trips to City Hall or waiting in line.

• Efficiency – Online payments post instantly to your account for faster processing.

• Security – Your payment details are encrypted for safe transactions.

• Simplicity – Make one-time payments or set up recurring autopay.

• Savings – Avoid late fees by scheduling payments. No checks or stamps needed.

• Accessibility – Manage payments on your computer, phone or tablet.

• Record keeping – Your online account stores payment history and receipts.

How to Pay Your Bill Online

Paying your Hazard utilities bill online is a straightforward process. Here are the basic steps:

1. Go to hazardky.merchanttransact.com

2. Click on “Pay Bill”

3. Enter your account number and zip code associated with your account

4. Select the type of utility you are paying – water, sewer, garbage, etc.

5. Enter your payment amount

6. Provide email and payment information

7. Verify details and click “Pay Bill” to submit

Once your payment is processed, you’ll receive a confirmation number and email receipt for your records. The payment will immediately post to your utilities account.

Registration and One-Time Payments

The City of Hazard allows both registered account holders and guests to make online payments.

Registered users can schedule recurring payments, store payment information, view history and receive paperless billing.

Guests can make convenient one-time payments without registration. However, payment details won’t be saved for future transactions.

Payment Methods Accepted

The City of Hazard offers flexibility in how you pay your utilities bill online:

• Credit/debit cards – Visa, MasterCard, American Express and Discover are accepted

• eChecks – Use your checking or savings account to pay directly from your bank

• Cash – Take cash payments to local retailers that accept bill payments

• Money orders – Mail-in money orders are still accepted with your remittance stub

Autopay and Reminders

The most convenient option for paying your Hazard utilities is to enroll in autopay. This automatically pays your bill from your payment method each month. To set up autopay:

1. Log into your account

2. Click on My Profile

3. Select Autopay Enrollment

4. Choose your settings and payment method

You can also opt-in to receive email or text reminders when your bill is ready and when payment deadlines are approaching. Add these useful alerts after logging into your account.

Account Management Tips

Your online account makes managing utility payments easy. Be sure to:

• Check your balance and charges before paying each month.

• Update your profile if you move or your information changes.

• Monitor payment history and receipts for records.

• Set usage & spending alerts to monitor your account.

• Report service issues like leaks or outages using the online portal.

Avoid Late Fees and Disconnection

Pay your Hazard utilities bill in full and on time each month to avoid penalties. Review the City of Hazard website for exact due dates and late fee amounts. If you cannot pay on time, call City Hall immediately at 606-436-3171. They may be able to arrange a payment plan or extension to avoid disconnection.

Get Payment Assistance

If you are struggling financially, assistance programs may be available such as:

• LIHEAP – Provides federal energy bill assistance for qualifying households.

• Payment plans – The City may arrange an alternate payment schedule.

• Churches/Non-profits – Local organizations sometimes offer utility bill grants.

• Budget billing – Pay a fixed amount each month to even out seasonal highs/lows.

Customer Service and Support

The City of Hazard wants to ensure paying your bill is easy. Contact customer service with any questions or issues:

• Phone: Call 606-436-3171 Monday to Friday during business hours

• Email: Send inquiries to [email protected]

• Online: Live chat, account management and FAQs at hazardky.merchanttransact.com

• In person: Visit the utility department at City Hall, 700 Main St.

Key Takeaways for Online Payments

• Register for an account or make convenient one-time payments

• Use credit/debit cards, eChecks or cash at local retailers

• Sign up for autopay and reminders to avoid late fees

• Check balance and payment history with your online account

• Contact City Hall immediately if you need a payment extension

• Get assistance from relief programs if struggling with bills

Paying your Hazard utility bill online is fast, secure and easy. Follow this guide to ensure on-time, smooth payments every month.