Paying your water bill in Hazel Park is now easier than ever thanks to convenient online payment options. In this comprehensive guide, we’ll walk through the benefits of paying online, provide step-by-step instructions for making one-time or recurring payments, and answer frequently asked questions.
Why Pay Your Hazel Park Water Bill Online?
Paying your water bill through the City of Hazel Park website offers several advantages:
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It’s fast and easy – With just a few clicks, your payment is made quickly without having to mail checks or visit City Hall.
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Secure payment processing – Your personal and payment information is encrypted and securely transferred
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Access anytime – You can pay your water bill 24/7 with the website’s always-on convenience
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Payment history – Your payment receipts are stored digitally for easy reference.
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Paperless billing – Go green by reducing paper bills and checks.
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Set up autopay – Schedule automated recurring payments from your chosen account.
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Email reminders – Receive customized notices when your bill is ready and payment confirmations.
Paying online is the most efficient way to pay your Hazel Park water bill. Let’s look at how to do it.
Steps to Pay Your Water Bill Online
Follow these simple steps to pay your Hazel Park water bill electronically:
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Go to the City of Hazel Park website.
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Click on the “Pay Your Bill Online” button. This will redirect you to the payment portal.
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Enter your 10-digit account number without dashes. Click “Search”.
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Confirm the service address and balance. Click “Add to Cart” to proceed.
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Review your shopping cart, then click “Check Out” to enter payment details.
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Select payment method: credit/debit card or eCheck. Enter your details.
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Carefully review payment info to ensure it’s correct. Check the authorization box.
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Click “Process Payment” to complete the transaction securely.
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You will see a confirmation page and receive a receipt via email.
Paying online through the City of Hazel Park website takes just minutes. Now your payment is processed immediately!
How to Sign Up for Automatic Payments
For maximum convenience, Hazel Park residents can enroll in auto pay to have water bill payments withdrawn automatically each month. Here are the steps:
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After logging into the payment portal, click on “My Profile”.
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Select “AutoPay Program” from the left menu.
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Click the option to enable auto pay. Choose the date for withdrawals.
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Enter your preferred payment method information and billing account number.
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Specify the amount to withdraw each month or choose the total balance due.
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Review and submit your automated payment setup details.
Once recurring auto pay is activated, your water bill will be paid on time every month automatically. It’s one less thing to remember!
Helpful Tips for Paying Online
Follow these tips for the smoothest online payment experience:
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Log in a few days before your bill’s due date to review the amount.
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Have your payment info handy to speed up checkout.
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Schedule a calendar reminder for your upcoming due date.
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Opt out of paper bills and rely solely on digital statements.
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Contact the utility department if you have any billing amount questions.
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Update your stored payment method if your card expires or account changes.
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Save payment receipts to your computer or print them for records.
These simple tips will help you get the most out of the City’s convenient online payment system.
What Payment Methods Can I Use?
Hazel Park offers several payment method options when paying your water bill online:
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Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted.
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eCheck – Free option to pay directly from your checking or savings account.
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Auto pay – Link your card or bank account for automated monthly payments.
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Online bill pay – Schedule one-time or recurring payments through your personal bank.
As long as you have an eligible payment method, you can quickly pay your Hazel Park water bill electronically in just minutes.
What Fees or Charges Are Involved?
The City of Hazel Park does not charge any fees for paying your water bill online. However, there are some third-party fees to be aware of:
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Credit/debit card fee – A 3.0% convenience fee is charged by the processor (minimum $1.95).
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eCheck – This bank account payment method is completely free.
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Returned payment – A $50 fee is charged for any failed or bounced eChecks.
The card convenience fee goes directly to the third-party processor to cover transaction costs. But the City does not otherwise charge for online payments. eCheck is recommended to avoid fees.
Can I View My Water Usage Online?
Yes, when logged into your payment portal account, you can view details on your water usage and sewage volumes for the current billing cycle as well as previous cycles. This allows you to monitor your household’s water usage over time.
Having access to usage data online allows you to track spikes or anomalies, detect possible leaks, and understand your typical monthly volumes. Monitoring this information can help you conserve water and potentially lower your bills.
How Do I Update My Account Information?
If you need to update any of your water account information such as mailing address, email, phone number, or stored payment method, you can easily do this online in your payment portal profile.
Log into the payment website and click on “My Profile” in the top menu. Here you can change:
- Account password
- Contact information
- Paperless billing opt-in
- Payment method details
Keeping your account details up-to-date ensures you receive bills and payment reminders without any disruption. Contact the Hazel Park utility department at 248-546-0039 if you have any trouble updating your profile online.
Where Can I Get Help With My Water Bill?
If you have any questions about the charges or payments on your water bill, the City of Hazel Park utility department is available to help at 248-546-0039 during business hours or [email protected].
Some common support topics include:
- Understanding your water rates and sewage fees
- Setting up installment payment plans for large balances
- Clarifying charges for water usage or sewage volumes
- Reporting leaks or other issues impacting your volumes
- Disputing or questioning amounts on your bill
- Applying for hardship assistance programs
The utility staff is available to answer your water bill questions or concerns. Reach out for personalized support.
Be sure to log into your account to monitor usage, update details, and take advantage of the many benefits of paperless billing and payment. Managing your water service digitally can save time and hassle. Reach out to the utility department if any other questions come up.
Macomb, Lapeer, and St. Clair County WRAP Communities
If you live in any of the areas listed within the Macomb County WRAP Communities, please contact Macomb Community Action to apply.
Wayne, Monroe, and Washtenaw WRAP Communities
If you live in any of the areas listed within Wayne, Monroe, or Washtenaw County Communities, you can fill out the Water Self Sufficiency application today!
*Detroit residents in need of water assistance may apply if eligible for the DWSD Lifeline Plan*WRAP Flyer
2023 April — NEW WATER BILLS
FAQ
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