Paying your electric bill to Heber Light & Power is easy and convenient when you use their online payment system or pay in person. As a municipal energy provider owned by the communities it serves, Heber Light & Power offers several ways for customers to pay their bill each month. Whether you prefer the speed of paying online or the familiarity of paying in person there is an option for every customer. In this article we’ll walk through the step-by-step process for paying your Heber Light & Power bill both online and in person.
Online Bill Pay Through Smarthub
The fastest and most convenient way to pay your Heber Light & Power electric bill is through Smarthub their online customer portal. To pay online with Smarthub, you will first need to create an account. Here is the simple process to set up online bill pay
-
Go to www.heberpower.com and click on the “Smarthub – Bill Pay” link at the top of the page. This will direct you to the Smarthub login page.
-
If you do not already have an account, click “New User” and enter your account number and last name. This allows Smarthub to pull up your Heber Light & Power account.
-
Create a username and password. Be sure to record these so you can easily log in next time.
-
Provide a valid email address and choose your preferences for paperless billing and text/email alerts.
-
Accept the terms and conditions and click “Register” to complete setting up your Smarthub account.
Once your Smarthub account is created, paying your Heber Light & Power bill online is a breeze:
-
Log into your Smarthub account at www.heberpower.com
-
Locate your account summary and current balance due. Review any account alerts if applicable.
-
Click on “Pay Bill” and enter the payment amount. You can pay the total balance due or make a partial payment.
-
Select your payment method. Smarthub accepts all major credit cards, debit cards, and electronic checks.
-
Enter your payment information and review to ensure it is correct.
-
Submit the payment and wait for the confirmation page. Be sure to print or save this for your records.
Online bill pay through Smarthub allows Heber Light & Power customers to easily pay on their own time. By setting up autopay or making one-time payments, you can avoid late fees and keep your account up-to-date. Smarthub also allows you to monitor usage and see payment history for added convenience.
Paying In Person at the Heber Light & Power Office
Even in today’s digital world, some customers still prefer the familiarity and security of paying their electric bill in person. Heber Light & Power makes this easy by offering several ways to pay at their office located at 31 South 100 West in Heber City, UT.
If you want to make a payment in person, you have a few options:
-
Pay at the drive-thru window: During regular business hours, pull up to the drive-thru window on the south side of the Heber Light & Power office building to make your payment. This allows you to pay without having to get out of your vehicle.
-
Pay inside the office: Walk into the Heber Light & Power office lobby anytime Monday-Friday between 8am and 5pm, excluding holidays. In-person payments can be made at the front desk. Be sure to have your account number ready.
-
Use the after hours drop box: If you arrive after normal business hours, a secure drop box is located along the south side of the Heber Light & Power building. Payments left in the drop box will be processed the following business day.
When paying in person at the Heber Light & Power office, they accept cash, checks, money orders, and cashier’s checks. Be sure to bring your payment stub or have your account number readily available. This ensures your payment is applied to the correct account. After receiving your payment, their staff will provide you with a receipt showing your updated account balance and confirmation of payment processing.
Paying at the Heber Light & Power office is a simple and secure option for those who value in-person transactions or need to pay with cash or check. Their staff is happy to assist you and answer any questions you may have about your electric account.
Payment Assistance Programs from Heber Light & Power
For customers facing financial hardship who are unable to pay their electric bill on time, Heber Light & Power offers payment assistance programs. These programs aim to help customers maintain electric service by providing options such as payment plans or financial assistance. Two key programs offered are:
-
Payment Arrangements: If you cannot pay your full balance, call Heber Light & Power to set up a payment plan that spreads payments out over multiple months. This allows you to make smaller payments over time until your account is paid in full.
-
HEAT (Home Energy Assistance Target) Program: HEAT provides bill payment assistance for low-income households struggling to keep up with energy costs. Based on eligibility, HEAT can provide credits directly on your Heber Light & Power account to help cover the cost.
In addition, Heber Light & Power partners with other assistance organizations like EFSP, LIHEAP, and United Way that can provide help. Reach out to their customer service team to learn more about bill payment assistance options.
Avoid Late Fees and Disconnection with On-Time Payment
As a customer of Heber Light & Power, it is important to pay your electric bill by the due date each month to avoid late fees. Payments received after the due date will incur a late fee that is reflected on the following month’s bill. Consistently late payments can result in electric service disconnection, so be sure to pay on time every month.
Heber Light & Power provides a few helpful tips to remember your bill due date and pay on time:
-
Mark your due date on your calendar and set up electronic calendar reminders each month
-
Enroll in autopay through Smarthub to have payments automatically withdrawn
-
Sign up for due date alerts through Smarthub to receive text and email notices
-
Pay as soon as you receive your bill to stay on top of payments
By taking advantage of the secure online bill pay options and assistance programs from Heber Light & Power, customers can easily keep their electric account in good standing. Payments can be made from anywhere in just minutes online through Smarthub, or quickly in person when you visit the Heber Light & Power office. With numerous payment methods accepted and flexible assistance options, paying your Heber Light & Power electric bill can fit any schedule and budget.
How can we help you?
For questions regarding your account, contact us at 435-654-1581
To report an outage, contact our dispatch center at 435-654-2913
To report issues fill out the form below
Please report any of the following:
- A dead or injured bird near a power pole or power line.
- A bird(s) building a nest on a power pole.
- Any other instance where you feel a bird or power equipment may be in danger.
HL&P takes proactive measures to minimize avian interactions with power lines and utility infrastructure. Bird electrocutions are mitigated through framing structures with sufficient clearance and by insulating or isolating energized or grounded contacts.
Report if you notice any of the following:
1. Any tree limb growing within 10 feet of a power line.
2. Any branches or vegetation resting on power lines.
Do not attempt to trim trees near power lines!
Report if you see:
- A street light that is burnt out or blinking on and off.
- A damaged street light that may still be working but is broken.
HL&P does not own any street lights. We have agreements with the cities, county, and some Home Owner Associations to maintain them. We do not treat street light issues as emergencies. We schedule maintenance as needed and appreciate customer reports of street light issues.