Convenient Ways to Pay Your Water Bill in Henry County

Paying your water bill is a regular necessity for residents of Henry County, Georgia. The county’s water provider, Henry County Water Authority (HCWA), offers various convenient payment options to make it quick and easy for customers to pay their water and sewer bills. In this comprehensive guide, I’ll outline the different methods for paying your Henry County water bill, provide tips for navigating the payment process, and explain what to do if you need help with your water account

Payment Options from HCWA

Henry County Water Authority has several payment options available so customers can choose the method that works best for them:

Pay Online

The easiest way for most customers to pay their water bill is online through the HCWA website. You can make a one-time payment or set up recurring automatic payments Accepted payment methods online include

• eCheck from your bank account (no fee)
• Credit/debit cards – Visa, Mastercard, American Express, Discover ($1.95 convenience fee)
• Digital Wallets – Google Pay, Apple Pay, PayPal, Venmo ($1.95 fee)

Pay by Phone

Call HCWA’s dedicated payment line at 770-288-7429 to pay over the phone. You can pay with an e-Check from your bank account or credit/debit card. The same convenience fees apply as with online payments.

Pay by Mail

Mail your payment to HCWA at 1695 Highway 20 West, McDonough, GA 30253. Include your payment stub from your water bill. Allow 7-10 business days for mailed payments to process. Only checks and money orders are accepted by mail.

Pay in Person

Pay your bill at the HCWA office in McDonough at 1695 Highway 20 West. You can do this in person at the lobby or drive-thru window. You can pay by cash, check, money order, or credit/debit card. There is a $1. 95 convenience fee for credit/debit card payments.

Bank Bill Pay

Set up automatic bill pay through your bank to have your water bill payment automatically drafted from your account each month. There is no fee for bank bill pay.

HCWA’s website has detailed instructions on all these payment methods. Choose the option that fits your needs and preferences. Many customers like the convenience of auto-pay and online payments.

Payment Tips & Reminders

Follow these tips and reminders when you pay your Henry County water bill to avoid late fees and keep your water on:

• Pay your bill by the due date, not the late date. Due dates are around the 25th of each month.

• For mailed payments, allow 7-10 business days for delivery to avoid late fees. Pay early to account for mail time.

• Include your payment stub from your water bill with mailed checks to ensure proper processing.

• Late fees are 10% of your bill and assessed after the due date.

• Payments made with credit/debit cards over $300 incur a 2.95% convenience fee.

• If disputing a bill, submit dispute within 30 days of the bill date to avoid late fees.

• Update HCWA if your mailing address, email, or phone number changes so you continue receiving notices.

• Check account balances online before making payments to avoid overpayment.

• Keep payment confirmations for your records in case questions arise later.

Assistance Paying Your Water Bill

If you are struggling financially and unable to pay your Henry County water bill, assistance options are available:

• HCWA partners with The Salvation Army to provide bill payment assistance to customers in need. You can apply through The Salvation Army.

• Payment arrangements can be set up with HCWA to spread out payments over several months interest-free. Contact customer service to make arrangements.

• Leak adjustment credits may be issued if you have a qualifying water leak on your side of the meter. Report leaks immediately and submit documentation.

• Senior citizens may qualify for a discounted water rate. Contact HCWA for eligibility requirements.

No customer should lose essential water service due to an inability to pay. Reach out to HCWA’s customer service team if you anticipate having trouble paying your bill so they can discuss arrangements or assistance programs that can help.

What to Do If You Have a Problem

Despite HCWA’s top-rated customer service, occasional issues can arise with water bills or payments. If you experience any problems, here are some steps to take:

• If your payment is not processed properly or credited to your account, contact HCWA with your payment confirmation details. Staff can research and reconcile the issue.

• If you receive a past due notice in error, contact customer service to review your account status and ensure proper credit for payments made.

• If you are assessed late fees wrongly, customer service can waive late fees if payments were made on time and misapplied.

• If your auto-pay or bank bill pay discontinues without notice, contact HCWA so they can update your account. Sign up for a new payment method to avoid late fees.

• If you receive a disconnection notice, immediately contact HCWA to make payment arrangements and avoid service interruption. Disconnections only occur after multiple late notices.

HCWA has knowledgeable and friendly customer service representatives who are ready to help customers resolve any payment issues promptly. Call or email them right away if any problems arise with your water account.

HCWA – A Trusted Water Provider

As a resident of Henry County for over 15 years, I appreciate the quality and reliability of our water services provided by Henry County Water Authority. HCWA supplies clean, safe drinking water that undergoes rigorous testing. They invest in infrastructure upgrades to ensure high-quality water delivery. And they offer exceptional customer service to account holders.