How to Pay Your Hernando County Utilities Bill Online, by Phone, or In-Person

Taking care of your utilities bill payment to Hernando County Utilities is a necessary task for residents in the county. Thankfully, Hernando County offers multiple convenient options for paying your utilities bill either online, by phone, or in person.

In this article we’ll provide a step-by-step guide on how to pay your Hernando County utilities bill through the available options. We’ll cover setting up an account on the county website, making one-time payments enrolling in autopay, paying over the phone, paying by mail, paying in person, understanding your utilities bill, and getting help with your payment if needed.

Setting Up an Online Account with Hernando County Utilities

The easiest way to manage and pay your Hernando County utilities bill is through their online bill payment system. To use this system, you’ll first need to set up an online account with Hernando County Utilities.

Here’s how to set up your online account:

• Visit the Hernando County Utilities website at https //wwwhernandocounty,us/departments/departments-n-z/utilities/online-payments

• Click on “Pay Your Bill” to get started.

• Select the “New Users Click Here” link.

• Enter your Hernando County Utilities account number and the service address ZIP code. Select Continue.

• Create your username and password. Make sure to choose a username and password you can easily remember.

• Provide your contact information like email address and phone number.

• Accept the terms and conditions.

• Check your email for a verification message from Hernando County Utilities to make sure your email address is correct. Click the link in the email to verify your account.

• Now you can manage and pay your utility bill online by logging in to your account.

Making One-Time Payments Online

Once you’ve set up your online account, paying your Hernando County utilities bill online is quick and easy. Here are the steps for making a one-time payment:

• Log in to your Hernando County Utilities account at https://www.hernandocounty.us/departments/departments-n-z/utilities/online-payments.

• The site will display any outstanding balances owed. Select “Make Payment” to continue.

• Enter the payment amount. You can choose to pay the total balance, minimum payment due, or a custom amount.

• Enter your payment information. The site accepts Visa, MasterCard, Discover, American Express, and debit cards with the Visa or MasterCard logo.

• Verify that all payment information is correct. Check the box to authorize the payment.

• Select “Continue” to submit the payment.

• The site will display a payment confirmation page. Be sure to print or save a copy of the confirmation number for your records.

Payments made before 10 PM Eastern time on any business day will be processed that same day. Payments received after 10 PM are processed the next business day. Remember, your payment isn’t complete until you receive a confirmation number.

Enrolling in Automatic Payments

For maximum convenience, you can enroll in automatic payments through your online account. With autopay set up, your bill payment will be automatically deducted each month so you never forget.

Follow these instructions to enroll in autopay:

• Log in to your Hernando County Utilities online account.

• Click on “My Profile” in the top menu.

• Select the “Auto Pay Accounts” tab.

• Check the box next to the account you want to enroll in autopay.

• Accept the terms and conditions.

• Verify your payment method for automatic payments.

• Click “Submit” to complete autopay enrollment.

• Going forward, your bill payment will be automatically deducted each month on the due date. You’ll still receive a statement by mail or email so you can review the charges.

Be sure to update your autopay payment method if your credit card expires or you close your bank account. You can make changes under the “My Profile” section.

Paying Your Bill by Phone

If you prefer to speak with a representative, you can also pay your Hernando County utilities bill by phone.

To pay by phone:

• Call 352-754-4037. This number will connect you to the county’s automated payment system.

• The system will prompt you to enter your 10-digit account number and residential ZIP code.

• Follow the menu prompts to make a one-time payment using your credit card or checking account information.

• Write down the confirmation number at the end for your records.

Phone payments are accepted 24/7. If you need assistance from a live representative, call during normal business hours Monday to Friday, 8AM to 5PM Eastern time.

Paying Your Bill by Mail

Paying by mail is easy too. Just follow these steps:

• Write your 10-digit Hernando County Utilities account number on your check or money order.

• Make it payable to “Hernando County Utilities.”

• Write your service address on the payment.

• Mail your payment to: Hernando County Utilities, 15365 Cortez Blvd, Brooksville, FL 34613

• Allow 5-7 business days for your mailed payment to process.

• Payments must be received (not postmarked) by the due date to avoid penalties.

• Keep your mailed payment receipt as proof of payment.

Mailing your payment is a straightforward option. Just remember it takes longer to process and you don’t receive instant payment confirmation like with online payments.

Paying Your Bill in Person

For those who prefer in-person bill payment, you can pay at one of Hernando County Utilities’ office locations:

Hernando County Utilities Administration Office
15365 Cortez Blvd
Brooksville, FL 34613

East Hernando Satellite Office
15435 Flight Path Dr
Brooksville, FL 34604

Both locations accept cash, check, money order, and major credit/debit cards for bill payment. Business hours are Monday to Friday from 8AM to 5PM Eastern time.

When paying in person, be sure to:

• Bring your monthly utilities statement.

• Have your Hernando County Utilities account number.

• Make checks/money orders payable to “Hernando County Utilities.”

• Keep your payment receipt as confirmation.

• Double check payment due dates to avoid late fees.

Paying in person gives you the option to talk through your bill with a customer service agent and get same day payment processing. Just keep in mind the offices are closed weekends and holidays.

Understanding Your Hernando County Utilities Bill

When your utilities bill arrives by mail or email, it contains a wealth of important information. Being able to interpret your utility bill helps ensure accurate payments. Here are key sections to look for:

Account Information – Lists your 10-digit account number, billing date, and service address.

Payment Stub – Remittance stub to return with mailed payments.

Payment Due Date – Payment must be received (not just postmarked) by this date to avoid late fees.

Total Amount Due – Total payment due for the current billing cycle.

Breakdown of Charges – Details charges for services like water, sewer, trash pickup, etc.

Meter Readings – Shows dates and reading of your utilities meters for the billing period.

Messages – Notes upcoming maintenance, rate changes, or account issues.

Customer Service – Provides utility company contact information for questions.

Carefully reviewing the details on your utility bill helps avoid confusion on payment amounts or dates. Reach out to Hernando County Utilities customer service with any bill questions.

Getting Payment Assistance

If you’re struggling to pay your Hernando County utility bill on time, assistance options are available, including:

Payment arrangements – Call Hernando County Utilities at 352-754-4037 to set up a personalized payment plan.

Extension requests – A one-time penalty-free due date extension may be granted if arranged before the due date.

LIHEAP – Low Income Home Energy Assistance Program provides federal grant money for utility bills based on income eligibility. Apply through your county social services agency.

Non-profit assistance – Groups like The Salvation Army and church organizations may offer utility bill grants or loans through special assistance funds.

The key is to contact Hernando County Utilities as soon as possible if you anticipate difficulty making a payment on time. Waiting until after the due date has passed limits available assistance.

Pay Online, by Phone, or In-Person for Convenience