Paying your water and sewer bill is an essential task for any Hialeah resident. As a longtime resident myself I know how important it is to pay this bill on time every month. The city offers a convenient online payment system that makes it quick and easy to take care of this chore. In this article I’ll walk through everything you need to know about paying your Hialeah water and sewer bill online.
Overview of Hialeah’s Online Payment System
The city of Hialeah has partnered with MerchantTransact to process online payments for water sewer and solid waste bills. This system allows you to securely pay your bill 24/7 without having to mail in a check or visit city hall.
To start using the online payment system, you’ll need to register an account if it’s your first time. The registration process only takes a few minutes. You’ll enter some basic contact information and create a username and password.
Once registered, you can log in anytime to view your account balance and make a payment. The online system accepts Visa, MasterCard, Discover and American Express credit and debit cards. You can also use an e-check from your bank account.
Benefits of Paying Online
Paying your Hialeah utility bill online offers several advantages:
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Convenience – You can pay at any time of day or night without leaving home. The online system is available 24/7.
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Speed – Online payments post to your account almost instantly, helping you avoid late fees.
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Security – The payment site uses industry-standard encryption to protect your financial data.
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Simplicity – The online portal offers an easy-to-use interface for finding your account and making payments.
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Account management – You can view payment history, check your balance due and manage notifications.
How to Register for an Online Account
Registering for online bill pay only takes a few minutes. Just follow these steps:
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Go to the city of Hialeah’s online payment website at https://www.hialeahfl.gov/781/Make-Payments.
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Click the “Register” button in the top right corner of the screen.
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Enter your account number and the service address zip code. These can be found on your paper bill. Select “Water Service” as your service type.
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Fill in your contact details like name, address, phone and email.
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Create a username and password. Make sure to choose a password you can remember.
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Agree to the terms and conditions and click “Register Account”.
That’s it! You’ll receive a confirmation email with a verification code to complete registration.
How to Log In and Make a Payment
Once your online account is set up, you can start making payments:
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Go to the Hialeah online payment portal and click “Sign In” in the top right.
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Enter your username and password and click “Sign In”.
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On the home screen, click “Make Payment” for your water/sewer account.
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Enter the payment amount and select your credit card or bank account.
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Review the payment details and click “Continue”.
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Enter your payment information and submit the payment.
The payment will instantly post to your account. You’ll see a confirmation page and receive an email receipt for your records. Making an online payment takes just a few minutes once you have an account.
Payment History and Account Management
The online portal also lets you view payment history, check your balance, and manage notifications:
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Click “Payment History” to see past payments and balances.
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Your current account balance is shown on the home screen.
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Under “My Profile”, you can update your contact information.
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Turn on paperless billing and set email/text alerts for due dates and past due notices.
Avoid Late Fees by Paying on Time
I recommend setting up automatic monthly payments or calendar reminders so you never miss a bill deadline. Hialeah charges late fees if your payment is received after the due date. As of 2023, the late fee is $7.50 if your balance is under $50 or 15% of the unpaid balance if over $50.
You can avoid late fees by paying on time every month. The online payment system makes it easy to stay on top of your bill.
Contact the City with Any Questions
If you have trouble with the online portal or any questions about your Hialeah utility account, you can contact the city for assistance:
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Call the water and sewer services department at 305-556-3800.
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Email [email protected] for billing and payment questions.
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Visit the utility services office in city hall at 501 Palm Ave.
The friendly city staff can help with anything related to your water and sewer account and online bill pay.
Convenient Online Bill Pay is Available 24/7
Paying your monthly Hialeah water and sewer bill is quick and easy with the city’s online payment system. As a resident, I highly recommend setting up an online account to manage payments. It’s the most convenient, secure way to pay your bill and avoid late fees. The portal can be accessed anytime to check your balance and payment history. Take advantage of this great service for on-time, hassle-free bill payment!
Other Ways to Pay Your Bill
Start water service to your home or business by submitting an online request, by telephone or visiting a service center.
Customers moving out of Miami-Dades water service area can request to stop water service online, by telephone or in person.
If you are moving from one property to another within the Water and Sewer Departments service area, you can request to transfer water service.
Learn about re-connecting to receive water service.
Water & Sewer Department
- Pay your bill
- Enroll multiple active accounts under one user name
- Stop, transfer and reconnect water service
- Enroll in paperless billing
- Request a pool credit
- Request an underground leak adjustment
- Ask for a high water bill investigation
- Request a payment extension
- View account details
- View contact information
- Receive messages from the utility
- Monitor your water and sewer consumption
- Access your paperless billing statements
- View your payment history
Pay Water and Sewer bills online
FAQ
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