Paying your water bill is an essential part of being a Hillsborough resident. The town offers several convenient ways to pay your water and sewer bill so you can avoid late fees and service interruptions. In this article, I’ll provide a step-by-step guide to paying your Hillsborough water bill online, by mail or in person.
An Overview of Hillsborough’s Water and Sewer Billing
The Town of Hillsborough provides water and sewer service to residents and some out-of-town customers Bills are sent out monthly and reflect your usage over the previous billing cycle
Here are some key things to know about Hillsborough’s water and sewer billing
- Bills are issued monthly and reflect your prior month’s usage
- Minimum usage is 2,125 gallons per billing cycle
- Bills are due by the 25th of each month
- Late payments received after 11:59pm on the due date incur a penalty
- Service may be disconnected if payment is not received by the following month’s due date
- In-town rates are $10.73 per 1,000 gallons (water) and $15.09 per 1,000 gallons (sewer)
- Out-of-town rates are $20.90 per 1,000 gallons (water) and $29.43 per 1,000 gallons (sewer)
Keeping up with your monthly water bill payments is important to avoid late fees, service interruptions and other penalties.
Paying Your Hillsborough Water Bill Online
The easiest way to pay your Hillsborough water bill is online through the town’s secure payment portal, Here’s how to pay online
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Go to https://www.municipalonlinepayments.com/hillsboroughnc/utilities
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Click on “Pay Water and Sewer Bill”
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Choose either “Quick Pay” or “Sign In”
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Quick Pay allows you to pay as a guest without creating an account. You’ll need your account number.
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Sign In is for accessing a registered account to view bill details and payment history.
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Enter your payment information and submit.
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Payment will be processed instantly. Retain your confirmation number.
Paying online allows 24/7 access from your computer or mobile device. You can use credit cards, debit cards or e-checks. It’s fast, secure, and lets you retain digital records of your payments.
Paying by Mail
To pay your water bill by mail, follow these steps:
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Write your 9-digit account number on your check or money order.
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Make it payable to “Town of Hillsborough.”
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Mail it to:
Town of Hillsborough
PO Box 429
Hillsborough, NC 27278
Be sure to allow 5-7 business days for mailed payments to reach the town and be processed to avoid late fees. Keep your mailing receipt as proof of payment date.
Paying In Person
You can also pay your water bill in person at:
Town of Hillsborough
Town Hall Annex
105 E. Corbin St.
Hillsborough, NC 27278
In-person payments can be made:
- Monday-Friday from 9am-5pm
- By cash, check, money order, credit card or debit card
When paying in person, be sure to have your account number and current bill handy. This option allows those without bank accounts or internet access pay easily. However, be mindful of office hours and processing times.
Other Payment Options
Aside from online, mail and in-person, Hillsborough offers these additional payment options:
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Bank draft – Automatic draft from your bank account on the 10th or 25th of each month
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Bank bill pay – Arrange recurring payments through your bank
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Dropbox – Leave check/money order payments in the drive-thru box at the Town Hall Annex
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Phone – Call 833-262-5902 to pay by credit/debit card using the automated system
Avoid Late Fees and Service Disruptions
Hopefully this gives you a better understanding of how to pay your Hillsborough water bill. Paying on time each month avoids penalties and service interruptions. I recommend setting a monthly reminder on your calendar so your payment arrives before the due date.
Online bill pay provides the most convenience and instant payment confirmation. But Hillsborough offers multiple options to suit every resident’s needs. Reach out to the town’s water billing department if you have any other questions about paying your bill.
Hydrant meter box rental
Contractors may rent 3-inch hydrant meters on a daily, weekly, monthly, semi-annual or annual basis. The orange boxes have a backflow preventer to ensure contaminants do not enter the public water system and a meter to measure the water usage for proper billing. Complete the hydrant meter rental form below. Rental requires a deposit and rental rates, and usage fees apply.
Report water line breaks, sewer spills and other water-related emergencies immediately by calling 919-732-3621.
How to pay bills
Water and sewer bills can be paid several ways. The town encourages paying online or by telephone. For information on the town’s in-house billing and payments platform, see the frequently asked questions on the utility billing and payments platform.
Please see additional information on the payment methods by viewing the 7 Ways to Pay document below.
- Bank draft — Have the town automatically draft payment from your bank account on the 10th or 25th day of each month.
- Bank originated bill pay — Set up recurring payments through your bank account .
- Deposit box — Leave non-cash payments in the box at the Town Hall Annex, 105 E. Corbin St.
- In person — Make cash or check payments or get staff help with credit or debit card payments at the Town Hall Annex, 105 E. Corbin St., between 9 a.m. and 5 p.m. weekdays.
- Mail — Send payments to Town of Hillsborough, PO Box 429, Hillsborough, NC 27278.
- Online — Visit the town payments and donations website to pay by credit or debit card.
- Telephone — Call 833-262-5902 toll-free 24 hours a day to pay by credit or debit card.
Water and sewer usage are billed monthly. Current charges are due by the 25th day of the month. If that date falls on a weekend or holiday, the bill is due on the next business day.
Late payments — Payments received after 11:59 p.m. on the due date are considered late.
Disconnection — Disconnection occurs a month after payment has not been received. Service is disconnected if the previous month’s bill is not paid by the current month’s due date. To be reconnected, the full balance and all penalties and fees must be paid.
Delinquent bills — An additional $40 delinquency fee is assessed and service is disconnected if the previous month’s bill is not paid by the current month’s due date. To be reconnected, the past due bill, all penalties, fees and the current bill must be paid in full.
The town participates in the North Carolina Local Government Debt Setoff Clearinghouse. For those who owe the town $50 or greater in delinquent water and sewer bills, this program will secure payment by filing a claim with the state to intercept income tax refunds or North Carolina education lottery winnings. See the North Carolina General Statute 105A: Setoff Debt Collection Act.
Call 919-296-9450 for any assistance on bill adjustments. Adjustments will not be made if a meter or service connection have been tampered with.
Leak adjustments — Customers may request adjustments to bills if they show that a break in a water line has resulted in extraordinary charges for a given billing period. In such cases, the customer will be charged an amount based on an average of the previous six months.
Customers are allowed one leak adjustment in a 12-month period. Sufficient documentation of a leak must be provided by a plumber or maintenance person, or customers must provide receipts for items purchased for repairs. Leak adjustments must be requested no later than three months after the billing date.
Malfunctioning water meters — If a meter fails to register water use, the customer will be charged an amount for water and sewer usage based on an average of the previous six months. The standard for meter accuracy is plus or minus 10%. A meter flow test can be requested, with a fee charged if the meter passes the flow test.
Some customers may be eligible for help paying bills. See the Water Assistance webpage on this website, which also includes information on how to donate to the program.
For both items below, see the Fees and Charges Schedule in the rates section for up-to-date fee information.
Contractors may obtain bulk water from the town’s water treatment plant at 711 Dimmocks Mill Road by paying first at the Financial Services Department in the Town Hall Annex, 105 E. Corbin St. The billing and collections office is open 9 a.m. to 5 p.m. weekdays. Bulk water is charged at the out-of-town water rate. See the document below for more information.
Pay Water and Sewer bills online
FAQ
How do I contact Hillsborough County Water Bill?
How much is a water bill in NC?
Where does Hillsborough, NC get its water?
Who provides water to Hillsborough County?
How is water billed in Hillsborough County?
The Town of Hillsborough bills for water and certain sewer services. Residential sewer accounts are billed and collected by the San Mateo County Controller’s Office through the property tax billing. Most residential customers are billed bi-monthly. What does the Financial Services Department do in Hillsborough County?
How does Hillsborough County billing work?
The Town of Hillsborough bills for water and certain sewer services. Residential sewer accounts are billed and collected by the San Mateo County Controller’s Office through the property tax billing. Most residential customers are billed bi-monthly. How do I contact Hillsborough County customer service for assistance?
How do I Make my Town of Hillsborough water utility bill payments?
Now it’s easier, faster, and more convenient to make your Town of Hillsborough water utility bill payments. You can save time and money by using our Automatic Payment Program (APP). It’s simple to set up and it’s free! With APP, the amount of your water utility bill is automatically deducted from your bank account.
Does Hillsborough County have a utility bill payment system?
Hillsborough County, Fla. (April 28, 2022) – Hillsborough County Water Resources is upgrading its utility billing payment system for water, wastewater, and reclaimed water customers starting April 28. The online utility bill payment system upgrade will enhance data security and improve services.