How To Pay Reliance Bill

Several easy-to-use payment options make it quick and simple to pay your Reliance home services bill. In this guide, we’ll show you how to pay your Reliance bills on time every month, whether you do it online, over the phone, through the mail, or in person.

Overview of Reliance Home Services

Over 300 towns in Indiana, Ohio, Illinois, and Pennsylvania get their water, electricity, natural gas, and home security from Reliance Home Services.

As a Reliance customer, you receive a monthly or bi-monthly utility bill for services at your home. It’s important to pay your Reliance bill by the due date to avoid late fees and service disruptions.

Reliance offers flexible payment choices so customers can pay bills how they want. Here are the main ways to pay your Reliance bill:

Pay Online

The fastest and most convenient way to pay your Reliance bill is online through the MyReliance customer portal.

Follow these simple steps to pay online:

1. Go to myreliancehomecom and click on “Pay Bill”

2. Enter your Reliance username and password

3. Select your payment method – credit/debit card or bank account

4. Input payment amount and submit

Your payment will process instantly. You’ll receive a confirmation number and email receipt. Paying online is secure, fast, and you can view 12 months of payment history.

Pay by Phone

To pay your Reliance bill over the phone, call 1-866-222-7100, Reliance’s automated pay-by-phone number. You’ll need to provide your:

• Account number
• Zip code
• Payment amount
• Credit/debit card or bank account details

Follow the voice prompts to submit your payment by phone. It takes just a few minutes to pay using Reliance’s IVR phone system.

Pay by Mail

Mail in a check or money order to pay your Reliance utility bill. Make sure to include your account number on the check and mail to:

Reliance Home Services
P.O. Box 650550
Dallas, TX 75265

Mail your payment at least 7-10 days before the due date to ensure it arrives on time. Payments by mail take longer to process than online or phone payments.

Pay In Person

Bring your Reliance bill to an authorized payment location to pay in cash, check, or credit/debit card. Most Ace Hardware, Safeway, Dominick’s, CVS, Walmart, and Kroger stores accept Reliance bill payments.

Find authorized payment locations on the MyReliance website. In-person payments get applied to your account instantly.

Pay with Reliance Mobile App

Download the Reliance Home Services app on your iOS or Android device to pay bills on the go. Sign in, select ‘Pay Bill’, choose payment method and amount, submit, and you’re done!

The app also lets you check your balance, view usage, set up alerts, and access your account anywhere.

Enroll in AutoPay

For automated, hassle-free payments, enroll in Reliance AutoPay. This securely links your Reliance account to your bank account or credit card.

Your payment amount will automatically deduct each month on your due date. You’ll never forget a bill payment again! Manage your AutoPay settings anytime through your MyReliance account.

Payment Extensions

If you need more time to pay your Reliance utility bill, you can request a payment extension online or by calling customer service before the due date.

Extensions give you an extra 7-10 days to pay without late fees. Extensions are granted on a case-by-case basis for qualifying accounts.

Late Payments and Fees

Reliance bill payments are due by the date on your monthly statement to avoid penalties. Late fees include:

• Electric – 1.5% of past due balance (minimum $10)
• Gas – 1.5% of past due balance (minimum $10)
• Water – 10% of past due balance (minimum $5)

If your bill remains unpaid, Reliance may disconnect service. Reconnection fees apply to resume service. Avoid late fees and disruptions by paying on time.

Closing Your Reliance Account

If you’re moving or switching utility providers, you’ll need to close your Reliance Home Services account. Contact customer service to terminate service and provide a termination date.

You’ll receive a final bill that must be paid in full within 20 days. Make sure any credits are used before closing your account, as these are not refunded.

Budget Billing

Reliance offers budget billing to spread costs evenly over the year, eliminating fluctuating bills month-to-month. Your payment stays the same each period.

Request budget billing through MyReliance or customer service. Reliance will average your past usage to calculate your new fixed monthly payment amount.

Assistance Programs

Reliance partners with Salvation Army, Lifeline, and other agencies to provide financial assistance for qualifying customers struggling to pay bills.

Visit the Assistance Programs page to learn more if you need help.

Keeping your Reliance account in good standing is important for uninterrupted service. Take advantage of convenient options to pay your utility bill online, by phone, mail or in person. Consider AutoPay to ensure on-time payments. And contact Reliance if you need help managing costs. Paying your Reliance bill is quick and painless.