Managing medical bills can be confusing and stressful. However, the University of New Mexico (UNM) Health System offers an easy online bill pay option to view statements and make payments from the comfort of your home. In this article, we’ll walk through how to access the patient portal, understand your billing statements, and pay bills securely online.
Accessing the UNM Health System Patient Portal
The first step is registering for the patient portal on the UNM Health System website This provides access to your personal health records, visit summaries, and billing statements
To sign up, go to unmhealthorg and click on “Patient Portal” at the top of the page You’ll need to enter some personal details like your name, date of birth, phone number, and email address. You’ll also need your medical record number from a previous visit.
Once registered, you can log into your account anytime to view billing statements and make payments. Be sure to bookmark the page for easy access later!
Understanding Your Medical Bills
Let’s break down the different charges you might see on a statement from UNM Health System:
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Inpatient hospital bill: This covers services during a hospital stay, like room charges, medications, treatments, etc.
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Outpatient bill: For labs, tests, or procedures done during an appointment or same-day visit.
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Provider bill: Lists fees from specific UNM Medical Group providers for office visits, surgeries, test reviews. You may get separate bills if you saw multiple providers.
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Pharmacy bill: For medications dispensed from UNM Hospital Pharmacy.
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Dental bill: Charges from UNM Dental services.
You may also get bills from physicians unaffiliated with UNM, like anesthesiologists, radiologists, or emergency doctors. Each bill will have its own contact number if you have questions.
Carefully review all charges on each statement. Report any services you didn’t receive to the billing department. This helps resolve mistakes or inaccuracies.
Paying Your Bill Securely Online
Once you review your statement and confirm the charges, it’s easy to pay online through the portal. UNM Health System accepts credit cards, debit cards, and bank account payments.
Follow these simple steps:
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Log into the Patient Portal and click on “Billing Account Summary”.
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Select the bill you want to pay. You can see status, balance due, and due date for each.
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Click “Pay Now” and enter payment details on the secure form.
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Confirm payment method and amount, review terms, and submit.
You’ll receive an email confirmation with your payment details. The amount will also show as “Paid” on your billing account summary within 1-2 business days.
Other Payment Options
If you prefer not to pay online, UNM Health System offers other convenient options:
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By phone: Call the number on your statement to pay with a credit/debit card.
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By mail: Send a check or money order to the payment address listed on the statement.
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In person: Visit the cashier office at UNM Hospital or Sandoval Regional Medical Center.
You can also set up payment plans if needed. The billing department will work on customized options based on your financial situation.
Seeking Medical Bill Assistance
UNM Health System assists patients who cannot pay part or all of their medical bills. They offer charity care, sliding scale discounts, and help applying for Medicaid.
To learn more or see if you qualify for medical financial assistance, visit the UNM Health System website or call:
- UNM Hospital: 505-272-2521
- Sandoval Regional Medical Center: 505-994-7468
Counselors can also help you apply for low-cost insurance plans through the Affordable Care Act health insurance marketplace.
Take Control of Your Medical Bills Online
No one wants surprise medical bills piling up. By using the UNM Health System online patient portal, you can view statements, understand charges, and make payments 24/7. This gives you control over managing healthcare expenses from the convenience of your home.
While medical billing can be complex, UNM Health System offers resources to make the process smoother. Use online bill pay to easily view balances and pay on your schedule. Seek assistance if needed—their billing team is ready to help patients navigate medical charges and finances.
Pay Your Atlantic Medical Group Bill
For questions about Atlantic Visiting Nurse accounts, please call 973-379-8450.
Experience the Convenience of MyChart Bill Pay
- Put your bill out of sight, out of mind with an auto-payment plan.
- Set up an installment plan if you can’t pay your bill in one payment.
- Save trees and clutter in your mailbox with paperless statements.
- Don’t have a MyChart account? Use our pay as guest option >
If you have questions about how to pay your hospital bill or to pay by phone, please call 1-833-899-0028. Hours of operation are Monday through Thursday 8:30am to 8:00pm and Friday 8:30am to 4:30pm.
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FAQ
What is the surprise billing law in New Mexico?
Does UNM Hospital take Blue Cross Blue Shield insurance?
How long does a medical provider have to bill you in New Mexico?
What is the phone number for UNM patient portal?
How do I pay my UNM Health System bill online?
Pay your UNM Health System bills safely and securely online. You can access our quick, convenient payment system 24/7. To make a payment, click on the image that matches your bill. UNM Health offers programs and services to cover the cost of care.
Does UNM pay for medical services outside the UNM Hospital?
As UNM Care is not a fund for payment of medicalservices but rather a financial assistance program, medical services rendered to patients outside theUNM Hospital are not payable by UNM Hospital. This policy pertains to all UNM Hospitals and Clinics including the UNM Hospitals-based clinics atthe UNM Comprehensive Cancer Center.
How do I sign up for my UNM health Patient Portal account?
Sign up for your myUNM Health Patient Portal account today! You must be at least 14 years old. You must have your own personal email and the email address must be in your UNM Health record. Please call your clinic to update or add your email address. Sign up for your myUNM Health Patient Portal account today!
Where can I find information about my care at UNM hospitals?
Access more forms and privacy information at UNM’s HSC Privacy Office. If you have questions about your care at UNM Hospitals, contact our Patient Advocate Coordinator at 505-272-2121. You can also visit the Patient Advocate Coordinator’s office Monday—Friday, 8 a.m. to 4:30 p.m., on the first floor of UNM Hospital.