Simplifying Your Hudson Water Bill Payments

Paying your water bill can be a hassle, especially if you’re juggling multiple accounts across different providers. For residents of Hudson, Texas, water services are handled by one of three utilities – Hudson Water Supply, Woodlawn Water Supply, or Lufkin Water Department. With so many options, keeping track of bills and due dates is no easy task.

Because of this, I want to explain how to pay your Hudson Water Supply (HWS) bill. HWS serves a lot of Hudson. My goal is to show you the different ways you can pay your HWS bill, call attention to important dates and rules, and make the process as easy as possible. I live in Hudson, so I know how hard it can be to understand utility bills. It wasn’t until I took the time to learn how HWS billing worked that it was almost automatically paid.

So whether you’re a new HWS customer looking for bill pay guidance or a current customer seeking a better way to manage payments, read on for my complete guide to paying your Hudson Water Supply bill with ease.

Overview of Hudson Water Supply

First a quick overview of HWS. The company provides water services to many (but not all) Hudson residents. Their office is located at 3032 Ted Trout Drive in Lufkin about 15 minutes from downtown Hudson.

HWS is committed to providing clean, safe water at reasonable rates to its customers. The company is owned by its customers and run by a Board of Directors.

When HWS Bills Are Due

Here is the first key date to know – HWS bills are due on the 10th of each month

For instance, the bill for the water you used in February is due on March 10th. It’s always the 10th of the following month.

One exception is if the 10th falls on a weekend. In that case, you need to send your payment by 8 a.m. on the following Monday to avoid late fees.

I recommend paying a few business days before the due date to ensure your payment is received on time, especially if you mail a check. Processing delays can occur, so give your payment plenty of time to reach the HWS office.

How Much Are Late Fees?

If your payment is received after the due date, you will incur a late fee. The late fee is 10% of your outstanding balance.

For example, if your bill is $50 and you pay late, you’ll owe $55 ($50 for the bill + $5 late fee).

To avoid late fees, I pay my HWS bill as soon as I receive it so I don’t forget. You can also set up automatic monthly payments as described later in this article.

Payment Options Offered by Hudson Water Supply

HWS offers several convenient ways to pay your water bill. Here are your choices:

Online – Pay by credit/debit card on the HWS website. A 3% fee applies to online payments.

By Phone – Call the toll-free number 1-877-298-7608 to pay by credit/debit card. Again, a 3% fee will be charged.

By Mail – Send a check or money order along with your payment coupon to the HWS office. Allow 5-7 business days for delivery to avoid late fees.

Automatic Bank Draft – Set up recurring automatic payments from your bank account each month. No fee for this option.

In Person – Drop off payment by cash, check, or money order at the HWS office. Be aware that Mondays and Fridays are busy. Consider using the drop box to avoid waiting.

Personally, I make monthly automatic payments directly from my bank account. It saves me time and gives me peace of mind knowing my bill is always paid on time.

The online bill pay option through my bank also works well. Payments post to my HWS account reliably within a few business days. Just make sure to schedule the payment 5-7 days before your due date.

Helpful Tips for Avoiding Late Fees

I used to pay late fees constantly until I implemented a better system. Here are my top tips for avoiding those pesky late charges:

• Set a monthly reminder on your calendar for when your bill is due
• Pay your bill as soon as you receive it
• Use automatic bank draft or online bill pay
• If mailing a check, put it in the mail at least a week before the due date
• Take advantage of the after-hours drop box if paying in person close to the deadline
• Keep tabs on weekends and holidays which can change your effective due date
• Get a copy of your HWS bill sent to another adult in your household as a backup reminder

What to Do if You Receive a Shutoff Notice

If you fall behind on payments, HWS may issue a shutoff notice warning that your water will be disconnected if the past due amount isn’t paid.

If you get a shutoff notice, immediately contact HWS by phone and explain the situation. In many cases, they will set up a payment plan so you can pay the past due amount over time while keeping your water on.

Act quickly if you receive a shutoff notice, since you only have 10 days to resolve the issue before disconnection. Avoid the headaches of having your water turned off by paying on time or promptly arranging alternate payment terms if you fall behind.

Assistance Programs for Hardship Cases

For customers experiencing financial hardships, Hudson Water Supply partners with several assistance programs:

• LIHEAP helps pay utility bills through federal grant funding. Apply through the local Angelina County service provider.

• Project Share offers one-time utility bill payment assistance for qualifying customers through shareholder and customer donations.

Contact HWS for details on eligibility and how to apply for these hardship bill payment programs if needed.

Contacting Hudson Water Supply with Questions

Hopefully this article provided a helpful overview of how billing and payment works with Hudson Water Supply. But if you need to contact HWS with questions or account issues, here’s how:

Phone: (936) 875-2146

After Hours Emergency: (936) 875-2146 (select option for emergencies)

Office Address: 3032 Ted Trout Dr, Lufkin, TX 75904

Email: [email protected]

Website: www.hudsonwatersupply.com

The customer service team at Hudson Water Supply is quite responsive in my experience. Don’t hesitate to reach out by phone or email if you need anything bill or account related.

In Closing

Implement a system that works for you, whether that’s automatic payments, online bill pay, mailed checks, or another option. If you stay organized and pay by the due date, you can avoid those annoying late fees. And if issues come up, don’t hesitate to contact HWS for assistance.