A Guide to Paying Your Idaho Falls Power Utility Bill

Idaho Falls Power provides electricity, water, sewer, sanitation, and fiber optic services to the residents and businesses of Idaho Falls, ID As a customer, you are responsible for paying your utility bill on time each month to avoid service interruptions.

This comprehensive guide will walk through everything you need to know about managing your Idaho Falls Power account and paying your bill through the various available options,

Overview of Idaho Falls Power

Idaho Falls Power is the municipally-owned electric utility that powers the city of Idaho Falls. For over 100 years, they have provided reliable electricity at low rates by harnessing hydroelectric power from the Snake River.

Idaho Falls Power provides more than just electricity to people in their service area. They also provide water, sewer, sanitation, and high-speed fiber optic internet. They maintain the infrastructure, bill customers monthly, and provide customer service.

Creating an Online Account

The easiest way to manage payments is to create an online account through the Idaho Falls Power customer portal. Here’s how to set it up:

1. Go to https://portal.idahofallsidaho.gov
2. Click “Account Registration”
3. Enter your account number, name, email, phone number and create a password
4. Agree to the terms of use and click “Register”

After activating your account, you’ll be able to see your bills, pay them, set up autopay, check your usage, make requests, and more.

Understanding Your Idaho Falls Power Bill

Your monthly bill will show how much you used each service, along with any fees and taxes that were due. Carefully review each bill to ensure:

• Account number and service address are correct
• Meter readings match your actual usage
• Rates match the current utility pricing
• Credits from payments or estimates applied accurately

Compare your usage month-to-month to spot irregular spikes that may indicate leaks or other problems. Report any issues right away before your next billing cycle.

When and How to Pay Your Bill

Utility bills are due 21 days after the statement date printed on your bill. You can pay your bill through the following options:

• Online – Log into your account to pay by credit/debit card or e-check.
• Phone – Call (855) 594-0612 to pay by credit/debit card using the automated system.
• Mail – Send a check or money order to the payment address printed on your statement. Allow 7-10 days for delivery.
• In person – Pay with cash, check or credit/debit card at Idaho Falls Power’s office at 140 S. Capital Ave.
• Drop box – Place your payment in the drop box at Idaho Falls Power’s office.

Pay attention to the due date and allow enough processing time based on your payment method to avoid late fees.

Enroll in AutoPay

For easier payments, enroll in autoPay through your online account. Your bill will be paid automatically on the due date each month using your preferred payment method.

With autoPay, you don’t have to remember to manually pay each bill. Just monitor your account regularly to ensure the correct amounts are being deducted.

Payment Assistance Programs

Idaho Falls Power offers payment assistance programs for customers facing financial hardship, including:

• Deferred payment plans – Set up a schedule to pay your past due balance over time
• LIHEAP bill payment assistance – Federally funded program providing bill credits
• Project Help – Community donated fund provides bill credits to those in need

Contact Idaho Falls Power to learn more about assistance options and see if you qualify. The sooner you seek help, the better.

Avoid Late Payments and Disconnection

To avoid late fees and potential service disconnection, your bill must be paid in full by the due date, not just mailed by that date. Exceptions are made for weekends and holidays.

If your account becomes 60 days past due, your services may be disconnected after proper notice. Reconnection fees apply to resume service. Act quickly if you anticipate issues paying on time.

Moving In or Out of Idaho Falls?

Notify Idaho Falls Power at least 3 business days before you move in or out by calling 208-612-8430.

To start new service, you’ll need to provide personal information to establish an account and pay a deposit if required.

When moving out, provide a disconnect date so your account can be closed and final meter readings collected. You’re responsible for usage until the disconnect order is completed.

Customer Service Options

If you have questions about your bill, need help paying, or want to provide feedback, Idaho Falls Power’s customer service team is available:

• By phone at 208-612-8280
• In person at 140 S. Capital Ave., Monday-Friday 8am-5pm
• Email questions to [email protected]

Don’t hesitate to reach out for guidance regarding your utility services and billing account.

Paying your Idaho Falls Power bill fully and on time is key to avoiding extra fees and potential service disruptions. Follow this guide to easily manage payments through online accounts, autoPay, payment assistance, and great customer service. Maintaining your account in good standing is a responsibility of all customers in the community.