How to Pay Your Indian River County Utility Bill Online

Indian River County provides water, sewer, and solid waste services to residents and businesses through Indian River County Utilities As a customer, you have convenient options to pay your utility bill online, by phone, by mail, or in person This guide will explain the simplest ways to pay your Indian River County utility bill.

Overview of Indian River County Utility Bill Payment

Indian River County offers utility customers multiple options for paying bills promptly each month, including:

• Online through the county website
• By phone through the automated payment system
• By mail by sending a check or money order
• In person at authorized payment locations

Paying online is the quickest and easiest way for most customers. Any debit or credit card will work, but there is a small service fee. You can pay with an e-check from your bank account for free.

Benefits of Paying Online

Paying your Indian River County utility bill online offers these advantages:

• Secure encrypted payment processing
• Available 24/7 for payments anytime
• Fast real-time posting to your account
• Ability to store payment accounts for future use
• Payment reminders and billing alerts available
• No need to mail payments or visit in person

Read on for step-by-step instructions for setting up an online account and making utility payments digitally.

How to Sign Up for Online Bill Pay

Follow these steps to get registered for online payments through the Indian River County website

1. Visit the county’s utility services website at utilweb.ircgov.com.

2. Click “Register” in the top right corner of the homepage.

3. Enter your utility account number, account holder name, and service address.

4. Create a username and password for your online account.

5. Provide a valid email address and agree to the terms of use.

6. Click “Register” to complete your signup.

Once your registration is processed, you can start paying bills online through the county portal with your new login credentials.

How to Pay Your Bill Through the Online Portal

Here are step-by-step instructions for making a utility payment online after registering:

1. Visit utilweb.ircgov.com and click “Pay Now” or log into your account.

2. Select whether you want to make a one-time payment or set up recurring auto-pay.

3. Enter your Indian River County utility account number.

4. Choose a payment method – e-check or credit/debit card.

5. Enter your payment details and amount to pay.

6. Review the payment summary for accuracy.

7. Check the authorization box and click “Pay Now” to complete payment.

Once submitted, your payment will typically process in real-time and post to your account instantly.

Setting Up Recurring Automatic Payments

Rather than manually paying each month, you can enable automated bill pay through the online portal for added convenience:

1. Log into your Indian River County utility account.

2. Access billing settings under your profile.

3. Select the option to enable automatic payments.

4. Choose your preferred payment method and date each month to withdraw funds.

5. Save your settings.

You’ll now be set up for automated utility bill payment each month. Your bill will be paid on time without any hassle!

Getting Text/Email Reminders and Alerts

Another useful feature is setting up billing alerts and reminders through the online portal:

• Payment reminders – Get bill due date alerts by email or text message.

• Usage alerts – Set thresholds to receive notices when your usage exceeds defined levels.

• Outage notifications – Get updates on any service disruptions in your area.

• Payment confirmations – Receive payment receipts via your desired method.

Enabling alerts ensures you never miss a bill due date or payment confirmation.

Viewing and Managing Your Account Online

In addition to making payments, Indian River County’s online utility portal lets customers:

• Check account balance
• View billing and payment history
• Monitor water consumption
• Start/stop service
• Update account information
• Enroll in budget billing to even out payments
• Submit meter readings
• Request services or report issues

Accessing all of your utility account details digitally makes managing your household bills and services simple and convenient.

Paying Your Bill by Phone

If you don’t want to pay your Indian River County utility bill online, you can easily make payments by phone using the automated system:

1. Call 1-800-507-1880.

2. Select your language preference.

3. Enter your 10-digit account number.

4. Choose your payment amount when prompted.

5. Provide your credit/debit card details for payment.

6. Stay on the line to get a confirmation number.

The automated phone payment process only takes a couple minutes. Your payment will be posted to your account quickly.

Paying by Mail with Check or Money Order

To pay your utility bill by mail, simply:

• Make your check or money order payable to Indian River County Board of County Commissioners or IRCCC.
• Write your account number clearly on the payment.
• Mail your payment to the address printed on your paper bill.

Allow 7-10 business days for mailed payments to process and avoid late fees. Consider switching to online payments to save time and headaches.

Paying in Person at Authorized Locations

You can pay your Indian River County utility bill in person at:

• Indian River County Administration Building
• Tax Collector’s Office
• Publix stores accepting Escrip payments

Bring your paper bill and payment method. In-person payments allow immediate processing if paying during business hours.

Avoiding Late Fees and Service Disruption

To avoid penalties and potential service interruption, make sure to pay your Indian River County utility bill by the due date each month. Consider these tips:

• Pay online for instant processing 24/7.

• Set up automated payments to never miss a bill.

• Receive due date reminders through email or text alerts.

• Pay a few days early to account for processing time (especially for mailed payments).

• Update your account information if your payment method changes.

• Contact customer support if you expect difficulty paying on time any month.

Staying current on your utility account ensures you continue receiving uninterrupted service while avoiding unnecessary fees.

Getting Assistance with High Utility Bills

If you are struggling with a high or unaffordable utility bill from Indian River County Utilities, there may be assistance programs available:

• Payment arrangements – Call to set up a payment plan for large balances.

• Payment extensions – One-time due date extensions may be available if you contact us before cutoff.

• Budget billing – Monthly payments are evened out over the year to make costs more predictable.

• Bill review – Verify your bill is calculated properly and doesn’t include errors inflating your charges.

• Conservation tips – Get help reducing your utility usage and monthly costs.

• Financial assistance – Limited bill aid may be available for qualifying hardships.

Be proactive in reaching out to Indian River County Utility customer service for help getting back on track with your bill payments. Don’t let a growing balance go unchecked.

Changes in Service, Billing, and Account Management

As life changes happen, you may need to make updates to your Indian River County utility services and billing:

• Moving – To stop service at your old address, start service at your new home, or transfer service, submit address change requests well in advance of your move date.

• Account holder changes – If someone new becomes responsible for the utility bill, like a spouse or roommate, submit paperwork to update the account holder name.

• Bill delivery preferences – Switch between paper and paperless billing anytime through the online portal.

• Billing date preferences – Request a specific bill generation date if you want your due date aligned to your pay schedule.

• Payment method updates – If your credit card number or bank account changes, update your payment details promptly to avoid disruptions.

Routinely check in on your account details and preferences to ensure accurate billing each month as your utility needs evolve.

Understanding Common Utility Charges and Fees

As a new Indian River County Utilities customer, you may see unfamiliar items on your first utility bills. Some common fees and charges include:

• Water service – Based on metered usage each month. Rate depends on customer class.

• Sewer service – Often a flat fee not based on metered usage.

• Solid waste – Covers garbage collection services. Varies based on can size.

• Service initiation fees – One-time setup fees to establish new accounts.

• Security deposits – Refundable deposits may be required to initiate service.

• Late fees – 1.5% monthly penalty on overdue balances.

• Disconnection/reconnection fees – If service is interrupted for non-payment, restoration fees apply.

Don’t hesitate to reach out to customer support