How to Pay Your Infinite Energy Bill Quickly by Phone

If you’re an Infinite Energy customer for your natural gas service, paying your bill on time each month is important Infinite Energy makes it easy to pay your gas bill quickly over the phone, 24/7

In this comprehensive guide, we’ll explain the steps to pay your Infinite Energy bill by phone and key tips for avoiding late fees.

Have Your Account Number Ready

Before calling Infinite Energy to pay your bill, make sure you have your account number handy. This 10-digit number is printed on your monthly statement.

Having your account number will allow the automated system to immediately pull up your account details and process your payment.

Call the Infinite Energy Bill Pay Number

To pay your Infinite Energy gas bill by phone, you’ll call their toll-free automated payment line at:

(866) 258-2290

This number will connect you directly to the Infinite Energy payment system It’s available 24 hours a day, 7 days a week for your convenience.

Select the Bill Pay Option

When the automated menu starts, select the option to “Pay Your Bill”.

This will prompt you to enter your 10-digit Infinite Energy account number. Key this in on your phone’s touchpad.

Confirm Your Account Balance

The system will verify your account number and then state your total current balance due.

Listen carefully and make sure this matches what you show as due on your latest bill. Saying “Yes” will allow you to proceed with making a payment.

Enter Your Payment Amount

Next, you’ll be asked for the payment amount. Here you have a couple options:

• Pay the full balance stated
• Pay a lower amount (minimum due, partial payment, etc)

Enter your desired payment amount using the phone touchpad. Partial payments are accepted.

Provide Payment Details

When paying by phone, Infinite Energy accepts Visa, Mastercard, American Express and Discover cards.

Have your credit or debit card ready to enter the:

• Card number
• Expiration date
• Billing ZIP code

The automated system will guide you through entering this card information.

Get a Confirmation Number

Finally, stay on the line to get a confirmation number for your Infinite Energy bill payment over the phone.

Write this down and save it along with the date and payment amount for your records.

Check Your Payment History

To confirm your phone payment was processed correctly, you can check your payment history online through Infinite Energy’s customer portal.

Log in to view your billing history and see the phone payment details, date, and confirmation number.

Avoid Late Fees with On-Time Payments

Infinite Energy bills are typically due around the 18th of each month. Late payments after the due date are subject to a 1.5% penalty.

Paying immediately by phone helps avoid late fees. For hands-free payments, enroll in auto-pay through your Infinite Energy online account.

Set Payment Reminders

It’s easy to forget your monthly gas bill amidst your other bills and expenses. Set up reminders on your calendar so you remember to pay before the due date.

Recurring alerts on the 1st of each month work great to give you time to pay your Infinite Energy bill.

Watch for Billing Errors

While paying by phone, double check that your current balance due matches your latest statement. Notify Infinite Energy immediately if you spot any billing errors or discrepancies.

Disputing a charge is much easier when caught early before you pay an incorrect amount.

Pay During Off-Hours

Infinite Energy sees high call volumes on Mondays as customers realize their bill is due soon. You’ll encounter shorter wait times when paying:

• Early morning or late night
• Weekends
• Mid-week

Avoid the Monday evening rush by paying over the weekend when call volume is lower.

Ask About Assistance Programs

If you are struggling financially and unable to pay your Infinite Energy bill in full, ask about available assistance programs.

Options like budget billing, payment plans, and low-income assistance can help ease the burden of your natural gas costs.

Update Your Contact Info

When calling to pay your bill, take a moment to confirm your phone number, email, and mailing address are up-to-date on your account.

Accurate contact information ensures you receive billing statements, notices, and other correspondence promptly from Infinite Energy.

Paying your Infinite Energy gas bill by phone is quick, easy, and can be done anytime day or night. Just call the automated number with your account details and card ready to make a payment 24/7.