Having reliable electricity, natural gas, water, sewer and broadband services from Jackson Energy Authority is essential for homes and businesses in Jackson, Tennessee But remembering to pay your utility bill on time each month is key to avoiding any service interruptions.
The good news is that Jackson Energy Authority offers convenient online bill pay options. You can review your charges, make secure online payments, setup autopay and go paperless
In this complete guide, I’ll walk through all the steps for paying your Jackson Energy Authority bill online through their customer portal. You’ll learn how to
- Register for an online account
- Check your account balance
- Make one-time payments
- Setup recurring autopay
- Go paperless with e-bills
- Use the JEA mobile app
This guide will show you how to pay your Jackson Energy Authority bill online so that it is quick, easy, and efficient.
Getting Started with Online Account Access
To get to your account online, you must first sign up for it through the JEA customer portal. Here’s how simple it is:
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Go to the JEA website and click “Sign In” at the top right.
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Click “Sign Up” on the account login page.
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Enter your 12-digit JEA account number.
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Validate your account with the last 4 SSN digits or a previous statement amount.
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Accept the terms and click “Continue” to complete signup.
Once registered, you can sign in anytime to view your account, make payments, set up autopay and more.
Checking Your Account Balance and Charges Online
The online dashboard makes monitoring your JEA account easy. You can view:
- Current account balance and due date
- Breakdown of charges by service
- Billing and payment history
- Detailed usage for electricity, water, etc.
- Outage alerts and notifications
Checking your balance online allows you to stay on top of your utility usage and upcoming bills.
Making One-Time Bill Payments Online
When signed into your account, making one-time JEA bill payments online is simple:
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Go to the “Billing & Payments” section.
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Select “Make Payment” next to your current balance.
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Enter your debit/credit card or bank account information.
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Review payment details and complete the transaction.
Your one-time payment will process instantly and post to your account within 1 business day.
Setting Up Recurring Autopay
For maximum convenience, you can enable autopay through your online account to pay bills automatically each month. Here’s how to set it up:
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Go to “My Profile” and click on “Manage Autopay.”
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Click “Yes” to enable autopay.
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Enter your preferred payment method information.
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Review and accept the terms and conditions.
Once active, your utility bill will deduct on the same date each month. You’ll still receive monthly statements for your records.
Going Paperless with Online E-Bills
You can also opt-in to paperless billing when logged into your JEA online account. Just follow these steps:
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Go to “My Profile” and update your Communication Preferences.
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Select “Paperless” as your bill delivery method.
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Confirm the email address to send e-bills to.
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Save your updated paperless settings.
With paperless billing, you’ll get an email each month to view or download your latest e-bill electronically. No more paper bills to clutter up your mailbox.
Paying Bills On-the-Go with the JEA Mobile App
JEA offers a free mobile app for iOS and Android you can download to:
- Check your account balance
- View usage details
- Make payments
- Report outages
The app makes managing your JEA account convenient whether you’re at home or on-the-go. Search for “JEA” in the App Store or Google Play to install it.
Avoid Late Fees with Online Payments
Paying your JEA utility bill late results in a 5% penalty for residential customers. You can incur late fees even if it’s just 1 day past the due date.
Avoid late fees and keep your services on by:
- Paying online before the due date
- Setting up autopay
- Getting bill reminders
- Keeping your contact info updated
Online payments process immediately, so there’s no mailing delays to worry about.
Get Help with JEA Online Account Management
If you need any help setting up your online account, checking your bill, making payments or going paperless, JEA customer support is available.
Contact them at:
- Phone: 731-422-7500
- Email: [email protected]
- Chat: Available online
The JEA customer service team can assist with any questions or issues using the online billing and payment system.
Jackson Energy Authority Organize the Mess
FAQ
How many customers does Jackson Energy Authority have?
How do I set up a Jackson Energy Authority account?
Does Jackson Energy have an app?
What payment methods does Jackson Energy accept?
Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Jackson Energy offices have installed swipe machines that provide a secure payment method for paying by credit or debit cards. The machines are identical to the ones used in Walmart, Kroger and other major retailers.
How do I make a payment at Jackson Energy Authority?
Visit one of Jackson Energy Authority’s two retail locations to make a payment and for all of your customer service needs. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk. Customer Center Midtown Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-6pm Customer Center North
What services does Jackson Energy Authority offer?
TV, Internet and Telephone you can count on… The fiber optic network built by Jackson Energy Authority delivers the reliable broadband services you need to stay in touch. From watching your favorite shows to video calls with family and friends, enjoy the fastest speeds and reliability backed by local customer service.
Why should you choose Jackson Energy Authority?
The fiber optic network built by Jackson Energy Authority delivers the reliable broadband services you need to stay in touch. From watching your favorite shows to video calls with family and friends, enjoy the fastest speeds and reliability backed by local customer service. How may we help you? Find information about the ACP coming to an end.