Paying your JEA bill online is the most convenient way to stay on top of your utility payments. With multiple options to suit your needs, JEA makes managing your account hassle-free. In this article, I’ll walk through the easiest methods to pay your JEA bill online.
Have a JEA Online Account
The best way to manage your JEA account is to sign up for an online account at jea.com. With an online account, you can view your current and past bills, monitor your usage, set up automatic payments and more.
To pay your bill through your JEA online account, you have a couple choices:
Pay from Your Bank Account
Store your bank account details securely in your JEA account. Then each month, simply log in and schedule your payment. The funds will be withdrawn from your account automatically on the due date.
This is the most convenient option since you don’t have to manually enter any information each month. Just log in, review your bill, and click pay.
Pay with a Debit or Credit Card
You can also opt to pay directly with a debit or credit card each month. JEA accepts Visa, Mastercard, Discover and American Express.
When you go to make a payment, you’ll enter your card details through JEA’s secure payment portal. Just like with a bank account payment, you can review your bill first and then proceed to checkout.
Schedule a One-Time Payment
If you don’t love autopay but still want the convenience of paying online, scheduled one-time payments are a good option.
You can schedule a payment up to 30 days in advance when using your bank account. Simply pick a future date, enter the payment amount, and confirm your account details.
JEA will email you a confirmation when it’s scheduled. Then on the payment date, the funds will automatically withdraw. It acts just like autopay, but it’s a one-time event you control.
Set Up Recurring Credit Card Payments
JEA’s Fast Pay feature lets you save a credit card on file to charge automatically each month.
When your bill is ready, you’ll get an email confirming the amount. Just click the link to approve it, and the bill will be paid from your saved card.
It’s the easiest way to put your JEA bill on autopilot if you prefer credit card payments over bank transfers. And you can update the card details at any time right from your online account.
Use Guest Pay Without an Account
Don’t have a JEA login yet? No problem! Guest Pay lets anyone make a quick one-time payment.
Just go to jea.com and choose Guest Pay. Enter the JEA account holder’s name and address, then proceed through checkout with your credit card or bank account.
You can even use Guest Pay to send a payment gift to a friend or family member. As long as you have their JEA account details, you can cover their bill or make a partial payment.
Pay by Phone
Call JEA at (904) 665-6000 anytime to make a payment over the phone. The automated system will guide you through the steps.
You can use a bank account, credit card, or debit card when paying by phone. The charge will process immediately, so you don’t have to wait for your payment to post.
Pay at an Authorized Location
If you prefer to pay in person, JEA has authorized payment locations across Jacksonville.
You can find a list of pay stations here. Places like Winn-Dixie, Walmart, Amscot, and more allow you to pay your JEA bill in person.
Just bring your latest bill or know your account number. The payment will hit your account within an hour in most cases. It’s a quick and easy option for those who don’t mind venturing out.
Pay by Mail
Go old school and mail a check or money order to JEA. Make sure to include your account number on the payment.
Send your mailed payment to:
JEA
P.O. Box 45047
Jacksonville, FL 32232-5047
Just allow 5-7 days for a mailed payment to process and post to your account. And double check you have the correct postage before dropping it in the mailbox.
Pay at the Downtown Office
You can also pay in person at JEA’s downtown Jacksonville customer center. The reps can help with any account needs like starting/stopping service, account transfers, payment plans, and of course taking your payment.
The downtown office is located at:
JEA Downtown Customer Center
21 West Church Street
Jacksonville, FL 32202
This is a good option if you have any account issues to discuss or prefer handling business face-to-face.
Choose Your Preferred Payment Method
As you can see, JEA offers numerous ways to pay your bill online and through other convenient channels.
You can even split a payment between different methods, like paying half on your card and half from your bank.
Review all the options and choose the ones that fit your lifestyle best. And you can change it up as needed if your circumstances evolve.
The key is finding a payment method you’ll actually use consistently each month. Setting up autopay or scheduling recurring payments removes the effort of remembering to pay manually. But you still stay informed on your usage and billing details through your online account.
Paying your JEA utility bill online is fast, easy, and secure. Avoid late fees, keep your services active, and take control of your account. JEA’s online options make bill payment simple and straightforward. Sign up for an account or Guest Pay today to get started!
If You Have a jea.com Account
Pay By Bank Account
You have the option to pay directly from your bank account. Store your account and routing numbers securely in your jea.com account for easy payment each month. If you don’t want to store them, simply enter the information each time you pay.
While all checking accounts can make ACH payments, please check with your financial institution for ACH availability with other types of bank accounts.
Pay By Debit or Credit Card
JEA accepts Visa, MasterCard, Discover and American Express-branded cards through our third-party payment vendor, KUBRA®.
Schedule an Online Payment
If youre not one for automatic payments, scheduled payments may be right for you! You can preschedule a payment up to 30 days in advance when paying with your bank account.
- Click on Pay by Bank Account (or Manage Bank Accounts, if you havent already saved a bank account).
- Indicate the amount you would like to pay.
- Indicate the bank account with which you would like to pay.
- Select a future payment date.
- Check your email for confirmation of your scheduled payment, and again once your payment has processed.
Scheduled payments may take up to one business day to process after the scheduled date. Your balance will not reflect the payment until the first business day after the scheduled payment date. If you need to cancel your scheduled payment, you can do so before 11 a.m. on the day of your scheduled payment.
Don’t have an online account? Register for a jea.com online account
Sign Up for JEA eBill
- Under Bill Delivery Options, select “Enroll in eBill,” then click Submit.
- Upon enrolling, your next JEA bill-ready notification will arrive by email at about the same time you would receive your bill in the mail. You will no longer receive a paper bill.
Make Payments Using Your Preferred Method
Once youve enrolled in eBill, we’ll send your monthly bill to the email address associated with your account. You can still choose to pay online, by phone, by mail, at a neighborhood payment center, or at the JEA Customer Center downtown. Accordion Item
If you would like us to mail your bill to a different address than the one where you get your utility services, you may specify a billing address using your online account.
How to Enroll in eBill on jea.com
FAQ
Is there a way to pay bills online?
Does Jacksonville Electric Authority have an app?
What is paying bills online?
How do I pay my JEA bill online?
Pay online with your bank account or credit/debit card. You can even schedule a payment for set-it-and-forget-it convenience. Your bill is always available to viewed in your jea.com account in a mobile-friendly layout, whether you are signed up for eBill or traditional mailed billing. Need more time? You can request an extension online in seconds.
Does JEA pay utility bills?
And in recent weeks, the utility was able to apply over $8.4 million in federal funding released by the State of Florida to pay the utility bills of prequalified JEA customers, the release states. Paulson says JEA offers short term and long term payment arrangements to give customers more time to pay on their bill (s).
Can you pay a JEA bill with a credit or debit card?
For friends and family who want to help out on paying your JEA bill, ‘JEA Guest Pay’ lets you pay a portion of someone else’s JEA bill with your credit or debit card, Paulson says. You will need the customer’s last name and service address in order to do so.
How can I save on my JEA Bill?
Onserts: Learn more about ways to save on your utility bill and special JEA programs. Many feature QR codes that you can scan and view on jea.com. Address Correction: Complete this form if you have a new address, phone number or email address. Remember to check the corresponding box on the payment coupon (page 1).