Paying your utility bill to JEA is now easier than ever thanks to the ability to pay online. However, to take advantage of the convenience of online bill pay, you first need to locate your JEA account number.
Your JEA account number is a unique 10-digit number assigned to your specific account. This number allows JEA to identify you and pull up your account information when you log in to pay your bill or access other account services.
I know from personal experience that locating this account number can be frustrating if you don’t know where to look That’s why in this article, I’ll walk you through the various places you can find your JEA account number so you can quickly access it when needed.
Check Your Monthly Utility Bill
The easiest place to locate your JEA account number is on your monthly utility bill Your account number will be prominently displayed at the top of the first page of your bill
I always recommend locating your account number on your paper bill first since it’s readily available. Then you can record it in a safe place so you have it handy for whenever you need to log in to your account online or over the phone.
Your paper bill also includes a detachable payment stub at the bottom that lists your account number again for quick reference when mailing in a check payment.
Retrieve Your Account Number Online
If you don’t have a recent paper bill on hand, don’t worry! You can also retrieve your JEA account number right from your online account dashboard.
To find your account number online:
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Go to jea.com and click on “My Account” at the top of the page.
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Click on “Sign In” to access your online account dashboard.
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After signing in, your 10-digit JEA account number will be displayed prominently at the top of the dashboard.
This is really handy if you’ve misplaced your recent bill and just need to quickly reference your account number again to log in and pay online.
Call JEA Customer Service
You can also call JEA Customer Service at (904) 665-6000 to speak with a representative who can provide your account number over the phone.
When prompted by the automated system, say “account number” and you’ll be connected with the next available agent who can pull up your account and give you the number.
Having the representative provide your account number verbally over the phone is useful if you need it right away to process a payment. Just have a pen and paper ready to jot it down.
Use the JEA Mobile App
For on-the-go account number access, download the JEA app on your smartphone. It’s available for both iPhone and Android.
Once downloaded, login with your JEA online account credentials. Your 10-digit account number will then be displayed on your app dashboard just like on the website.
The mobile app makes it easy to check your account number if you’re away from home and need to process a payment or report an outage.
Locate on Previous Online Payment Confirmations
Finally, if you pay your JEA bill through the online portal or mobile app, you can locate your account number on previous payment confirmation emails.
Every time you make an online payment, JEA sends a confirmation email that includes your 10-digit account number at the top.
I like to search my inbox for these confirmation emails when I need to reference my account number again. The most recent payment confirmation will have the current active number.
How to Pay Your JEA Bill Online
Once you’ve located your 10-digit JEA account number through one of the methods above, you can then use it to pay your utility bill online in just a few simple steps:
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Go to jea.com and click on “Pay Bill” at the top of the homepage.
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Enter your 10-digit account number and click “Continue.”
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Select whether you want to pay as a guest or log into your account. Logging in allows you to store payment methods and view payment history.
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Choose a payment amount and select a payment method. Options include credit/debit card, bank account, or Apple/Google Pay.
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Review payment details and click “Submit Payment” to complete the transaction.
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You’ll receive an email confirmation with your account number listed.
Paying online takes just a few minutes and spares you the time and cost of mailing in a paper check. No more waiting in line at JEA’s office either. Online payments are fast, easy, and processed immediately.
JEA also offers convenient features like AutoPay and scheduled payments to simplify bill management. Once your account number is stored in your online profile, you can take advantage of these handy options.
Frequency of Entities:
JEA: 25
account number: 16
online: 15
utility bill: 5
paper bill: 3
Using Your Bank Account
You can pay directly from your bank account.* You will need your banks routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.
How to Enroll in eBill on jea.com
How do I pay my JEA utility bill?
Thank you for using JEA electronic payment system provided through KUBRA. This service allows you to pay your utility bill by credit card, debit card or debiting your bank account. Paying for someone else? If you do not know the account number of the person you are trying to assist, please call our Customer Center at (904) 665-6000.
How do I get a new JEA Bill?
Whether you get your bill online or in the mail, you’ll see the new designs on bills that print in February. Click the links below to see the features of your new bill. Account #: You’ll need your 10-digit account number to manage your account when contacting JEA. Cycle: JEA has 20 billing cycles.
How do I set up a JEA account?
To set up an account, a 12-digit JEA account number and the last 4 digits of the Social Security number tied to the account, or any previous statement amount will be needed. Once setup in the app is complete, functionality between the app and online portal will be seamless.
How long does it take JeA to credit my payment?
Only JEA authorized payment-only locations credit your payment to your account within an hour. Business hours vary by location. Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with you.