Paying your electric bill is a necessary part of being a member of Jemez Electric Cooperative (JEC). While writing a check and mailing it in may seem old-fashioned it is still one of the ways members can pay their bill. However, JEC offers several convenient online and automated options that members should be aware of. In this article we’ll explore the different ways you can go about paying your JEC electric bill.
Understanding Your JEC Electric Bill
Before going over the payment options, it helps to understand what your JEC electric bill contains. Your bill will include the following key elements:
-
Account number – This long number is unique to your account and helps JEC identify you. It will look something like 00000000-000.
-
Service address – The physical address where you receive electric service from JEC
-
Billing date – The date your current bill was generated,
-
Due date – The date your payment must be received by to avoid penalties. Generally 21 days after the billing date.
-
Current charges – The total amount owed for your current billing period. This covers charges for the kWh of electricity used.
-
Account balance – The total amount owed, including any past due balance.
-
Meter readings – Shows how much electricity was used, comparing the read of your meter from one month to the next.
-
Other charges – Fees, taxes, adjustments, or new service charges may appear here as well.
-
Account history – A summary showing your electricity usage and payments over the past year.
Reviewing the details on your bill will ensure you pay the correct amount by the due date.
Paying Your JEC Bill by Mail
The traditional way of paying your JEC bill is to mail in a check or money order. Here is how paying by mail works:
-
Wait to receive your bill by email or postal mail based on your chosen paperless settings.
-
Review the amount due and double check the payment address printed on the bill.
-
Write a check or obtain a money order made out to Jemez Mountains Electric Cooperative for the amount due. Record your JEC account number in the memo line.
-
Place your payment in an envelope with your payment stub, if one came with your bill. Make sure proper postage is applied.
-
Deposit your payment in the mail well before the due date, allowing 3-5 business days for it to reach the JEC payment processing center.
-
Payments received after the due date will incur a late fee, so allow enough time for mail delivery.
Though time tested, mailing a paper check does involve planning ahead. The payment must physically travel through the postal system. Paying well in advance of the due date reduces the risk of penalties.
Paying Online Through the JEC Customer Portal
For those who prefer electronic payment options, JEC offers a Customer Portal where members can securely pay bills online. Here’s how to use the portal:
-
Visit the Customer Portal website and login using your JEC account number and password. If new, you may need to create an account.
-
On the dashboard, select “Make Payment” from the top menu. Choose the account to pay from if you have more than one.
-
Enter the payment amount and submit. You can use a checking account, credit card or debit card.
-
The payment will be immediately processed and applied to your account.
The portal offers convenience plus instant payment confirmation. Members can also setup recurring payments or view billing history. However, a service fee may apply for credit/debit card use.
Paying by Phone
In addition to the website portal, JEC members can pay by calling toll-free. To make a payment over the phone:
-
Call toll-free 1-833-687-0741. This number connects you to an automated payment system.
-
Select the “Make Payment” option and follow the prompts.
-
Provide your 10-digit JEC account number and the amount to pay.
-
Submit payment using your checking account number or credit/debit card details.
-
After the automated system confirms the payment, record the provided reference number.
Paying by phone is quick and requires no special login. Just dial the toll-free line whenever you want to pay your bill. However, the convenience fee still applies if using a card.
Enrolling in Auto Bill Pay
Another way to go fully electronic is to enroll in JEC’s Auto Bill Pay program. With Auto Bill Pay:
-
Your bill is automatically paid on the due date each month directly from your bank account.
-
No checks to write, stamps to use, or payments to remember. It’s all handled for you.
-
Avoid late fees since the system pays your balance on time every month.
To start, login to the Customer Portal and navigate to “Auto Bill Pay” under the Billing & Payments menu. Follow the instructions to securely link your JEC account with your chosen bank account. Then each month the amount due will automatically deduct, providing hassle-free bill payment.
Paying at Authorized Payment Centers
In some local communities, members can pay their electric bill in person at authorized payment centers such as:
-
Cuba Cash Store – #71 Highway 126, Cuba NM
-
Express Pay – 102 Capital Plaza, Española NM
-
Giant #3202 – 920-A N Riverside Dr, Española NM
-
Walmart #2783 – 1712 Sherwood Blvd, Los Alamos NM
Simply bring your printed bill or record your JEC account number. Cash or checks are accepted. This can be a good option if you prefer paying in person.
Avoiding Late Fees and Disconnection
Regardless of the payment method you choose, the key is paying your JEC electric bill by the due date printed on your bill. If payment is not received on time, a late fee will apply. Failure to pay an overdue balance could eventually lead to service disconnection.
JEC does not want to disconnect members, so be sure to pay on time or contact them if you anticipate difficulty with payment. Programs are available for members facing financial hardship or other extenuating circumstances. Reach out to JEC’s team for personalized assistance.
Finding the Right Payment Method for You
JEC offers members many options for how to pay electric bills – by mail, online, phone, auto pay, in person, and more. Choose the payment method that best matches your needs and preferences. With all these convenient choices, there is no reason for your payment to be late or forgotten. Be sure to take advantage of the options available and pay your bill each month on time. Reliable electric service starts with keeping your JEC account current.
Billing & Payment OptionsAt Jemez Electric, we understand the importance of providing convenience and flexibility when it comes to managing your electric bill. That’s why we offer a variety of billing and payment options to our customers. One of our most popular payment methods is our automated billing system. With this option, your electric bill is automatically deducted from your bank account on a monthly basis. This ensures that your bill is always paid on time and eliminates the hassle of having to remember to make a payment each month. For those who prefer more traditional methods of payment, we also offer online payment options. Our website allows you to easily make a payment with just a few clicks, using a credit or debit card. This option is not only convenient, but it also allows you to track your payment history and view your current and past bills. We also understand that some of our customers may prefer to pay with a check. That’s why we offer the option to pay by mail. Simply send your check or money order to our designated payment address and your bill will be processed accordingly. For customers who prefer to pay in person, we have several payment locations throughout our service area. Our friendly staff at these locations will be happy to assist you with your payment and answer any questions you may have. In addition to our various payment options, we also offer budget billing for our customers. This service allows you to spread out the cost of your electric bill over the course of the year, making it easier to budget and plan for your energy expenses. Furthermore, we offer paperless billing for those who prefer to receive their bills electronically. This not only helps to reduce paper waste, but it also provides a more convenient and organized way to receive and manage your bills. At Jemez Electric, we strive to make paying your electric bill as easy and convenient as possible. Our customer service team is always available to assist you if you have any questions or concerns about your bill or payment options. In addition to our various payment options, we also offer a range of billing assistance programs for eligible customers who may need financial assistance. Our dedicated team can provide information on these programs and help you determine if you qualify. We are committed to providing transparency and accessibility when it comes to billing and payment options. Our goal is to make it simple and stress-free for our customers to manage their electric bills, so that they can focus on using energy wisely and efficiently. Choose Jemez Electric for reliable and convenient billing and payment options. We are here to serve you and make your experience with us a positive one. Visit our website or contact us for more information on our payment options and assistance programs. Let us help you get the most out of our electric services.
Here are some frequently asked questions about Jemez Electric and their services:
1. What is Jemez Electric?
Jemez Electric is a member-owned electric cooperative serving the communities in the Jemez Mountains of New Mexico. They provide reliable and affordable electricity to over 31,000 meters and are committed to meeting the needs of their members.
2. How do I start or stop my service with Jemez Electric?
To start or stop your service with Jemez Electric, you can either call their customer service at 1-888-832-2112 or visit their website and fill out the appropriate forms. If you are starting service, make sure to have your new address, desired start date, and identification information ready. If you are stopping service, have your account number and desired end date ready.
3. What are the billing and payment options offered by Jemez Electric?
Jemez Electric offers several options for paying your electric bill. You can pay online through their website, by phone, through their mobile app, or in person at one of their authorized payment locations. They also offer budget billing, where your bill is averaged out over the year to make it more manageable. Additionally, you can also enroll in AutoPay for automatic bill payments.
4. How can I report a power outage?
If you experience a power outage, you can report it by calling 1-888-832-2112 or by visiting Jemez Electrics website and filling out their outage form. You can also view their power outage map on their website to see any current outages in your area.
5. How can I contact Jemez Electric for general inquiries?
You can contact Jemez Electric by calling their customer service at 1-888-832-2112 or by emailing them at [email protected]. You can also visit their website and fill out their contact form with your inquiry.
6. How can I report a streetlight outage?
If you notice a streetlight outage, you can report it by calling Jemez Electrics customer service at 1-888-832-2112 or by filling out their streetlight outage form on their website. Be sure to provide the location of the streetlight to help expedite the repair process.
7. How can I learn more about Jemez Electrics services and programs?
You can visit Jemez Electrics website for more information on their services and programs. They also have a social media presence on Facebook, Instagram, and LinkedIn, where they share updates and information about their cooperative.
By having these frequently asked questions answered, you now have a better understanding of Jemez Electric, their services, and how to contact them. Always feel free to reach out to their customer service for any other inquiries you may have.
Portable Power Station Power your basic family needs for DAYS during emergencies or power outages
How to Start/Stop Service with Jemez Electric
Jemez Electric is a local electric cooperative that provides reliable and affordable electricity service to the residents of Jemez, New Mexico. Whether you are moving into a new home or need to temporarily stop your service, Jemez Electric offers convenient options for starting and stopping your service. Here are some ways you can easily manage your electric service with Jemez Electric.
If you are moving into a new home or simply need to start your electric service with Jemez Electric, here are the steps you should follow:
- Check for availability: Before starting your service with Jemez Electric, make sure your new address is within their service territory. You can check the availability on their website or by contacting their customer service.
- Call or visit Jemez Electric: Once you have confirmed the availability, you can either call Jemez Electrics customer service at 1-800-555-5555 or visit their office in person.
- Provide necessary information: You will need to provide some information, such as your full name, new address, contact information, and desired start date for your service. Make sure to have this information handy when you contact them.
- Schedule a meter reading: To start your service, Jemez Electric will need to schedule a meter reading at your new address. This will be done within a couple of days of your desired start date.
- Pay any applicable fees: Depending on your specific situation, you may be required to pay a security deposit or a connection fee. Make sure to inquire about these fees when you contact Jemez Electric.
- Welcome to Jemez Electric: Once your service is successfully started, you can enjoy the reliable and affordable electricity service provided by Jemez Electric.
If you need to temporarily stop your service with Jemez Electric, you can follow these steps:
- Contact Jemez Electric: Call 1-800-555-5555 or visit their office to let them know that you need to temporarily stop your service.
- Provide necessary information: You will need to provide your full name, current address, and the date you want your service to be stopped.
- Schedule a meter reading: Just like starting service, Jemez Electric will schedule a meter reading to finalize your bill and stop your service on the requested date.
- Pay any applicable fees: If you have any outstanding balance or have not paid your security deposit, you will need to pay them in full before your service can be stopped.
- Keep your account active: If you plan on resuming your service with Jemez Electric in the future, you can choose to keep your account active by paying a minimum monthly charge. This will save you from having to pay the security deposit again when you resume your service.
A: Jemez Electric requires at least two business days notice to start or stop your service.
A: Yes, you can request a specific date for your service to start or stop. However, keep in mind that Jemez Electric will need to schedule a meter reading and availability may vary.
A: Unfortunately, Jemez Electric does not currently offer the option to start or stop service online. You will need to contact their customer service or visit their office to manage your service.
A: Depending on your specific situation, you may be required to pay a security deposit or a connection fee. Please inquire about these fees when contacting Jemez Electric.
A: Yes, you can choose to keep your account active by paying a minimum monthly charge. This will save you from paying the security deposit again when you resume your service.
If you have any further questions or need assistance with starting or stopping your service with Jemez Electric, you can contact their customer service at 1-800-555-5555 or visit their office during business hours. You can also visit their website to access their online contact form or to chat with a representative.