With over 18,000 homes, farms, and businesses in northwest Illinois getting power from Jo-Carroll Energy (JCE), a member-owned electric cooperative, As a JCE member, you receive reliable electricity at fair rates. In exchange, you agree to pay your JCE electric bill on time every month.
This guide will walk you through everything needed to pay your JCE energy bill conveniently online, by phone, or in person.
Overview of JCE Electric Bills
JCE sends members a monthly electric bill that includes charges for:
- Electricity usage based on kilowatt-hours (kWh) consumed
- Monthly basic service charge
- Applicable taxes and fees
Every month, bills are sent out around the 25th and must be paid by the 15th of the following month. To avoid a late payment fee, payment must be received by the due date.
Members can choose between several payment options including online phone, mail auto-draft and in person. JCE offers flexible billing programs like budget billing to provide payment consistency.
Benefits of Paying Your Bill Online
The fastest and most convenient way to pay your JCE electric bill is through the online member portal:
- Easy – Login instantly with account number and password
- Secure – Payment portal uses encryption to protect your data
- Options – Pay by credit/debit card, bank account, PayPal
- Control – Setup recurring payments or view payment history
- Access – Available 24/7 with internet connection
- Bonus – Manage account preferences and enroll in e-billing
It only takes minutes to pay your bill online, and you can be sure that it will be paid on time.
How to Pay Your JCE Bill Online
Follow these simple steps to pay your electric bill through the JCE online member portal:
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Go to JCE Online Portal
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Enter your 10-digit account number and password
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Click “Make Payment” on the account overview page
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Enter payment amount and submit
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Provide payment method details to complete transaction
Once the payment processes successfully, your JCE account balance will automatically update.
Setting Up an Online Account
To gain full access to the member portal, you’ll first need to set up an online account:
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Go to the login page and click “Register”
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Enter your contact information and create secure credentials
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Agree to the terms of use
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Verify your email address
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Begin managing your electric account online!
With an online account you can view previous statements, payment history, update account settings, enroll in paperless billing, and more.
Paying Your Bill by Phone
To pay your JCE bill over the phone:
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Call 800-858-5522 and select the pay by phone option
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Enter your 10-digit account number
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Choose to pay by credit/debit card or electronic check
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Provide card details or checking account information
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Payment will process automatically through the automated system
JCE’s pay by phone system is available 24 hours a day, 7 days a week for your convenience.
Paying in Person at JCE Offices
You can pay your electric bill in person at one of JCE’s local offices:
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Elizabeth office: 793 US Route 20 West
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Savanna office: 103 Chicago Ave
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Geneseo office: 1004 S Chicago St
Bring your printed bill or know your account number. JCE accepts cash, checks, credit/debit cards and money orders.
Payment drop boxes are also available 24/7 at each location if arriving after office hours.
Paying by Mail
To pay by mail, write your 10-digit account number on your check or money order payable to JCE. Send your payment to:
JCE
Department 1340
PO Box 2153
Birmingham, AL 35287-1340
Allow 7-10 business days for mailed payments to process. Include your payment stub or write your account number on the check to ensure proper crediting.
Payment Assistance Programs
If you are struggling financially, JCE offers programs to help including:
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Payment arrangements – Set up a payment plan for past due balances
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Due date extensions – Request additional time to pay your bill
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Low-income assistance – Discounts for households meeting income criteria
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Medical necessity – Request special payment terms for medical needs
Contact JCE to discuss bill payment assistance options if you are unable to pay on time.
Avoid Late Fees and Disconnection
To avoid penalties, make sure to pay your JCE electric bill in full by the due date on your monthly statement. Important deadlines include:
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Due Date – Payment must be received by this date to prevent a late fee
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Disconnect Date – Service may be interrupted if bill remains unpaid
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Reconnect Fee – A $50 fee is charged to restore service after disconnection
Pay on time, every time to avoid additional costs and potential power interruptions.
Budget Billing Provides Consistent Payments
If you want to pay the same amount each month for predictability, enroll in JCE’s Budget Billing program. Your monthly payment is calculated based on past electricity usage and adjusted semi-annually.
Budget Billing helps avoid the peaks and valleys of seasonal power usage. Contact JCE to sign up for consistent budget billing.
Account Management Tips
Properly managing your JCE electric account can prevent issues and ensure accurate billing:
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Update your contact info if you move or change phone numbers
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Notify JCE if you add major new electric appliances
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Watch for unexplained usage increases that may indicate leaks/issues
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Enroll in outage alerts and billing notifications
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Monitor kWh usage to understand cost drivers
Staying on top of your electric account makes paying your bill stress-free.
JCE Invests in Reliable Electric Infrastructure
The money collected from JCE electric bills goes toward:
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Operating and maintaining 4,800 miles of power lines
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Upgrading aging distribution infrastructure
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Expanding capacity to meet growing demand
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Investing in technology like smart meters
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Securing electricity from wholesale suppliers
As a member-owned cooperative, JCE is committed to providing reliable electricity to northwest Illinois communities. Your payments keep the lights on!
Contact JCE for Account Support
For questions about your electric service, billing, payments, or account management, contact JCE’s member services team:
Call 800-858-5522, Monday – Friday from 7:30am to 4:30pm
Visit jcecoop.com
Email: [email protected]
JCE offers convenient payment options to make it easy to pay your monthly electric bill on time. Follow this comprehensive guide to pay online, phone, mail or in person.
What is the average wait time for customer service calls?
The average wait time for customer service calls to Jo Carroll Energy can vary depending on the day or the time of year. The company strives to provide customers with prompt, friendly service and will do its best to accommodate customers with their inquiries as quickly as possible. During peak hours, the wait time can be longer than usual, so it is best to contact them during off-peak hours such as evenings and weekends. If customers need assistance outside of business hours, they can reach out in an online chat or by email, where the wait time can be significantly shorter.
Jo Carroll Energy Rebates & Incentives
Jo Carroll Energy is committed to helping its customers save energy while improving the environment. Through its various rebate and incentive programs, Jo Carroll Energy offers customers financial assistance in replacing inefficient appliances, making energy-efficient improvements, and more.
Residential Lighting Rebate Program: To encourage customers to upgrade outdated lighting fixtures with energy-efficient alternatives, Jo Carroll Energy offers a Residential Lighting Rebate Program. Customers who replace incandescent bulbs with CFLs or LEDs can receive a rebate of up to $4 per bulb.
Residential HVAC Rebate Program: Jo Carroll Energy offers a residential HVAC rebate program to incentivize customers to replace old, inefficient heating and cooling systems with high-efficiency models. Customers who make an HVAC upgrade can receive a rebate of up to $500 per system, depending on the efficiency of the new unit.
Residential Solar Rebate Program: To encourage customers to install solar energy systems in their homes, Jo Carroll Energy offers a rebate of up to 50% of the estimated cost of the system. To be eligible, the system must meet certain minimum efficiency requirements and be installed by a certified contractor.
Residential Appliance Rebate Program: Jo Carroll Energy offers a rebate of up to $200 for customers who replace old, inefficient appliances such as refrigerators and freezers with energy-efficient models. To be eligible, the new appliance must meet certain energy efficiency requirements.
Residential Weatherization Rebate Program: Jo Carroll Energy offers customers a rebate of up to $750 for energy-efficient improvements such as air sealing, insulation, and window replacement. To be eligible, the improvements must meet certain energy efficiency requirements and be installed by a certified contractor.
These are just some of the rebates and incentives offered by Jo Carroll Energy to help customers save energy and money. For more information, visit Jo Carroll Energys website or contact their customer service department.
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FAQ
Where can I pay Just Energy bill?
Who is the electric company in Galena Illinois?
What payment and billing options does Jo-Carroll Energy offer?
My Account Pay Portal Jo-Carroll Energy knows you are busy. That’s why we offer several payment and billing options for managing your account. My Account Member Services Portal View and manage your accounts online, make payments or sign up for services such as account alerts and levelized or budget billing.
How do I pay my energy bill?
Bill Payment Options Pay by phone, set up a budget billing account or sign up for auto draft. We’re here to help you manage your account. Energy Assistance Sometimes our members may need a little help, and we want to work with them to keep them connected. Assistance is available through various organizations in northwest Illinois. Quick Links
Is doxo a Jo-Carroll Energy affiliate?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Jo-Carroll Energy. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account.