Paying your monthly electric bill to the Johnson City Power Board, also known as BrightRidge is easy and convenient when you use the phone payment option. BrightRidge serves over 33000 homes and businesses with reliable public power in the Johnson City, TN area. If you want to pay your BrightRidge bill over the phone, this comprehensive guide will walk you through the entire process.
When to Expect Your Monthly Bill
BrightRidge bills residential customers on a monthly basis Your billing date depends on your service location in their coverage area Expect your bill to arrive within the first 10 days of each month,
Business and industrial BrightRidge bills also go out monthly. However, larger business customers may have custom billing cycles coordinated with their account manager.
Review your monthly statement as soon as you receive it so you can pay on time. BrightRidge offers a variety of payment options, including by phone.
Have These Items Ready Before You Call
To pay your BrightRidge bill by phone, make sure you have the following information handy:
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Your 10-digit BrightRidge account number
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Service address for the account
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Amount due on your current bill
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Credit/debit card or bank account details if paying that way
Locate your account number on your latest bill or through your online SmartHub account. Know exactly how much you need to pay. This ensures quick processing when you call the BrightRidge automated payment line.
Steps to Pay Your Bill by Phone
Follow these simple steps to pay your power bill over the phone to BrightRidge:
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Call the BrightRidge payment line at (423) 952-5000.
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Select option 3 for billing and payments.
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Choose option 1 for automated phone payments.
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Enter your 10-digit BrightRidge account number. Confirm your account balance.
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Select your payment amount up to your total account balance.
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Enter your credit/debit card number or checking account details.
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Follow prompts to process and confirm your payment.
The automated phone system is available 24/7. You can call anytime to pay your bill. Allow up to 1 business day for online account and payment updates.
Payment Amount Guidelines
When paying your bill by phone, keep these tips in mind:
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Enter payment amount up to your total account balance, including any past due amount.
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Partial payments are accepted if you can’t pay in full. However, unpaid balances incur late fees.
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Overpayments get credited to your account as a positive balance to offset future bills.
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A convenience fee may apply for debit/credit card payments.
Paying the full balance by the due date prevents late fees and keeps your account in good standing. The BrightRidge automated system won’t let you overpay beyond your total balance.
Payment Method Options
BrightRidge offers three payment methods when you pay by phone:
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Credit/Debit Card – Visa, MasterCard, Discover, American Express accepted. Convenience fees apply.
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Bank Draft – Electronic withdrawal from your checking or savings account. No fee.
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CashPay – Use cash voucher purchased at area retailers to redeem on your account. Minimal fees may apply.
Enter your payment details carefully when prompted. You can’t change payment method once your call has been processed. Cash payments are not accepted by phone.
What to Do if You Have Trouble Paying
If you are struggling financially and unable to pay your full BrightRidge bill on time, take action right away:
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Call BrightRidge at (423) 952-5000 to discuss bill payment options.
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Set up a payment arrangement to pay your balance over an extended time.
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Inquire about energy assistance programs you may qualify for based on income.
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Notify BrightRidge before your service gets disconnected for nonpayment.
Discuss your situation with a BrightRidge representative for customized payment solutions. Act fast at the first sign of payment trouble to avoid late/reconnection fees.
Manage Your Account Online
For added convenience, sign up for SmartHub through the BrightRidge website or mobile app. With SmartHub you can:
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Pay your bill online 24/7.
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Set up recurring auto-pay from your bank account or credit card.
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Go paperless and reduce clutter.
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Monitor daily energy use.
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Report outages and check restoration status.
When you link your BrightRidge account to SmartHub, paying your bill anytime is a breeze. Avoid the phone call and pay with just a click on your laptop or phone instead.
BrightRidge Contact Information
If you have any other questions about your Johnson City Power Board bill or need account assistance, reach out to BrightRidge customer service:
Phone: (423) 952-5000
Email: [email protected]
Website: www.brightridge.com
Mobile app: Search “BrightRidge Connect” on the App Store or Google Play
BrightRidge offers reliable public power throughout their Tennessee service region. Paying your electric bill promptly by phone is one convenient option for customers. Manage your account online or on the go to simplify your monthly utility payments.
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FAQ
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How do I pay my water & sewer bill in Johnson City?
This notice is being sent to you by the Johnson City Water Department, State Water System ID#: NY0301668. please call the Johnson City Police Department at 607-797-2523. The Police will contact the on-call foreman. Pay your water, sewer and refuse payment online.
Who is Johnson City Power Board?
Incorporated in 1945 as Johnson City Power Board, the company today has more than 78,000 business and residential electric customers and maintains more than 2,000 miles of transmission line. They have started offering broadband services to some of their customers in a phased approach.
What online services does Johnson City offer?
The City of Johnson City is pleased to offer an array of convenient online services. The City accepts e-payments for fees, taxes and fines, and provides electronic services for purchasing event tickets, signing up for Parks and Recreation activities, reserving picnic shelters, and filing Tennessee business taxes. PAY BY PHONE
What is a water bill in Johnson City?
Water bill is based on your water meter reading every three months. WATER BILL INFORMATION Water bills in the Village of Johnson City are generated quarterly. The bill itself not only reflects the amount owed for water but also for sewer and refuse. The water and sewer are based on water consumption and the refuse is a flat fee.