How to Pay Your Johnston County Public Utilities Bill Online

Paying your water sewer and garbage bill to Johnston County Public Utilities is easy and convenient with their online payment system. In this comprehensive guide, I’ll walk you through the entire process step-by-step.

Why Pay Online?

Paying your Johnston County Public Utilities bill online has many advantages over paying by mail or in person:

• It’s fast – Make a payment in just a few minutes, anytime day or night No need to wait in line at the office

• It’s secure – Your personal and payment information is encrypted and protected.

• It’s paperless – Go green by reducing paper bills and checks.

• Avoid late fees – Pay on your schedule before the due date to avoid penalties.

• Payment history – Your payment history is stored online for easy access anytime,

How to Sign Up

Creating an online account is quick and easy. Just have your latest bill handy.

1. Go to the Johnston County Public Utilities online payment website.

2. Click “Pay Water Bills Online” in the middle of the page.

3. On the next screen, click “Click here to Pay your Utility Bill or Check Utility Account Balance”.

4. Click “Sign Up” near the bottom.

5. Enter your account number, email address, name, service address, and phone number. Click “Lookup Account”.

6. Create a username and password. Click “Sign Up”.

That’s it! Your account is now registered for online bill pay.

How to Pay Your Bill

Follow these simple steps to pay your Johnston County Public Utilities bill online:

1. Go to the payment website and click “Pay Water Bills Online”.

2. Click “Click here to Pay your Utility Bill or Check Utility Account Balance”.

3. Enter your username and password and click “Login”.

4. Select the account you want to pay.

5. Enter the payment amount and select a payment method – credit card or bank account.

6. Enter your payment information and billing address.

7. Review the payment summary and click “Continue”.

8. Verify your payment details and click “Submit Payment”.

That’s all it takes! You’ll see a confirmation page with your payment details. An email confirmation will also be sent. Payments are typically processed within 1-2 business days.

Payment Methods

You can pay your Johnston County Public Utilities bill using either a credit/debit card or bank account:

• Credit/Debit Card – Visa, Mastercard, Discover and American Express are accepted. There is a $2.15 service fee per payment.

• Bank Account – Pay directly from your checking or savings account. E-check payments do not have a service fee.

For credit card payments over $250, it’s best to call the utility office directly to avoid the service fee.

Account Management

Your online account allows you to do much more than just pay your bill:

• View payment history – See your past 12 months of payments.

• Change account information – Update phone number, email, billing address, etc.

• Enroll in autopay – Set up recurring payments from a credit card or bank account.

• Go paperless – Opt out of mailed paper bills and receive electronic billing only.

• View water usage – Track your monthly household water consumption.

TroubleshootingHelp

Hopefully you don’t run into any problems, but here are solutions to a few common issues:

• Forgot password – Click the “Forgot Password?” link on the login page to reset it.

• Account not found – Double check your account number matches exactly what’s on your paper bill.

• Payment error – Refresh the page and try submitting the payment again. If it still doesn’t work, call the utility office for assistance.

• Wrong amount paid – Do not try to make another online payment. Call the utility office and they can correct the amount.

The Johnston County Public Utilities team is available by phone Monday-Friday from 8am to 5pm at 919-989-5075 if you need any help with your online account or bill pay.

Convenience Fees

There is a $2.15 service fee per transaction for online payments made by credit/debit card. The fee amount is clearly displayed during the checkout process.

To avoid fees on credit card payments over $250, you can call the utility office directly.

Online bank account payments made by e-check do not have any service fees.

Security

You can feel fully confident that Johnston County Public Utilities keeps your personal information and payments safe and secure.

• Data is encrypted both in transit and at rest.

• No payment details are stored on the website.

• Rigorous security protocols exceed industry standards.

• Regular audits and testing ensure continuity of security.

Summary

Paying your Johnston County Public Utilities water, sewer, and garbage bill online is the most convenient way to stay on top of your payments. Sign up for an account, save your payment methods, enroll in autopay, and take control of your account like never before. With a few clicks on your computer or phone, your bill can be paid 24/7.